Custom script to count connected wireless users
Hi, we are monitoring an Aerohive 330 and want to create a script that counts the current users connected to the device. This vendor doesn´t have this SNMP variable in their devices, but there is an OID that could give the IP list of connected clients. So we need help to build a script that polls this OID with snmp, and "count" the IPs in the response so we can get an integer number and have a graphic with the user count connected during the day. IS this possible creating a script monitor? We are
Check for suspicious user activity
I looking for a log analyzer solution which capable of report any suspicious user login based on IP network and probably other factors. The desired workflow is: - user login processed from a log file (imap, web, unix, etc) - user name and IP (network) check - if the user is from an unknown network then an alert should be generated - the IP networks are unique per user, ie user1 is working at site1 and user2 at site2 so if the user2 logs in from site1 there must be something wrong -> alert - easy
Oracle Monitoring not working
Hello, Today we added a Oracle Application Monitor. Audit Trail has been active for several months in my server but is EventLog is not collecting any event. Oracle is installed in a Windows environment How can I identify the problem? Thanks
Unable to add HP 1910-24G Switch log
I am having problem in adding HP 1910-24G switch in Event-log Analyzer . I also tried the procedure mentioned in the "log-me" option
How Backup Tech Work
I am trying to understand how the backup tech works, and I have a couple of questions. 1. Does the backup tech get assigned when someone manually assigns a request to a tech who will not be available on the request's dueByDate, provided the bakcup tech is set for the day? Or is the request assigned to the backup tech only when the system assigns it automatically using some features like Business Rules, Technician Auto Assign? 2. When does the request assignment to the backup tech actually take place
using two versions of netflow
Hi All, earlier we were using netflow version 7 and now we have upgraded to version 9.8. since we have two versions of netflow our routers are configured to export IP flow to both the destinations. Also both are configured with exactly same alert profiles and they also send out an email if the alert is generated. I was assuming to receive two emails and should see the same alerts on both the versions but this is not the case. I can see most of the time alert is generated on only either of the versions
VBS Script (template) not Polling Remote Computer Correcty
I created a script to poll a server's uptime in minutes using VBS and WMI. The problem seems to be the strComputer = "." command it ends up polling the Opmanager server's uptime. If I put the device variable or the specific server name it throws errors errors like: Microsoft VBScript runtime error: Permission denied: 'GetObject' (on a w2003 machine) , (null): 0x80041003 (on W2008 or w2000). The command line is: cscript //nologo ${FileName}.vbs ${DeviceName} ${UserName} ${Password} svchost.exe
Missing clients in Service Request forms for technicians
Hi. We have SD+ 8.2.17 and we have synchronized it with our AD. With my administrator credentials when I create a new service request, I can select the calling client, any calling client, from a list with all clients (users). Some of the technicials, who don't have administrator privileges on the system, can't see ALL the clients. They can see most of our clients, but can't see ALL of them, no matter HOW they search for them (name, login name, dept. etc.). When I study the parameters of a client
Auto Login to Websites definition of the URL
Hello, I want to use the Auto Login feature to automatically logon to different websites. Unfortunately I do not get the correct URL up and running. Any advises? Many thanks. Chris
Update/Edit My Summary Tab
We are running into a SERIOUS problem where our technicians are missing Requests. We assign the requests to their group with the intent someone in their group will take ownership of the request by "Pick up" but they are not. So, I am looking at various ways I can resolve this problem. The best way I can think is changing the My Summary view and including requests that have been assigned to the technician's group as well as directly to the Technician. Is this possible? Can I modify the My Summary
Problem with russian characters
Hello! I'm using ManageEngine ServiceDeskPlus 9.0.9006 with Postgresql. I have two problems with it: 1. Search requesters by name (Admin - Users - Requesters) don't work when i use russian characters. Example: "Иванов" - don't work, "Ivanov" - work. 2. Only english alphabet (Admin - Users - Requesters) in requesters filter. English names starts with A,B,C,D etc, russian names starts with А,Б,В,Г etc. I can't filter russian names with english alphabet, i need russian alphabet.
Determining # of node licenses needed and Desktop Central technician license
We are a new SDP client and we bought DesktopCentral with it. The nodes of SDP don't work together with the computers in DC quite the way we thought so we hit our node limit on the first scan. I am looking to buy more node licenses, but I'm not sure how many we need. SDP only shows the 2,000 we are licensed for and not a count of how many it detected. Is there a report or some way for me to know how many node licenses we are short? Also, we have noticed a SDP technician that we think was configured
How to copy Tabs configuration among users and among servers?
Hi, If i customize OpManager (11200) tabs configuration for a user, I'd like to be able to also copy that configuration to other ones. Furthermore, since i have many probes, I'd like to have a way to have the same configuration on all probes for the same user. How can I accomplish that? Thank you
Can we give only pick access to technician without giving assign access!!
Can we give only pick access to technician without giving assign access!!
Assign and pick-up
Hi support, I just wondering, any idea to separated between assign and pick-up ? Thank you. Regards, Ali
Assign Same ticket to Multiple technicians
I need to know if there is a way to assign a ticket that we get daily to a set of technicans without having to duplicate and assign it manually to every technican. I tried to use business rules but it would not let me assign it to more than one technican. Any ideas? Thanks, Chad Survis
Windows Events noise reduction
Hi, If someone can help me to choose particular event types (IDs) for security purpose which needs to be monitored through EventLog Analyzer, and to collect only those event IDs from target host and all the logs. Is there any way I can do it wiithout changing at server end. Please advise. Regards Max
Technician cannot login
Hi support, I have an issue about login. My technician cannot login into helpdesk system after change the password. You can see the issue on attachment. That I have done after issue appear is : 1. Already re-import requester from active directory 2. Change my technician to requester and re-import requester, and change as technician again. Can you help me please, because this issue is very annoying for our activity, and problem in our company cannot record as usual. Thank you, Regards, Ali
ServiceDesk Plus 9006 Released
Dear Users, SDP 9006 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9006 SDF-27287 : Scheduled user import from LDAP can be configured. This can be configured from the Admin -> Active Directory -> Schedule AD/LDAP import. NOTE : User import schedule will work based on Global config entry, with category='Scheduled_User_Import' and parameter='EnabledFor' and allowed paramvalues are BOTH (default), AD and
Report
You provided me with a solution to query my request: I am new to this and wondered, is there a report that I am to modify or build this from scratch? Thom Please use the below query. MSSQL Database SELECT TOP 10 max(aau.FIRST_NAME) "Requester" , COUNT(wo.WORKORDERID) "Request ID" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID WHERE (wo.ISPARENT='1') AND wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek> GROUP
Possibility to set global date/time format used everywhere in Desktop Central
In "ServiceDesk" you can choose your own date format (out of 5 options) and time format (out of 13 options) Why is this not possible in Desktop Central, too? I hope this is planned for future versions... Best regards, peter
Lost functionality in Inventory Reports > Local Group Members with build 80364
Hello, I applied Desktop Central Hotfix 80364 last Saturday (19 April) and now my "Local Group Members" inventory report, which used to display members of local groups such as Administrators, is no longer getting updates from our 145 Win 7 x64 workstations (a couple of WinXP workstations and an offline Win 7 x64 workstation are still showing up, so I know it's been working until very recently). Has anyone else experienced this issue? It was a handy way of auditing our local Admins group on workstations,
How to deploy updates for Java Development Kit (JDK)?
JDK does not appear in the All Patches view like JRE. How do others deploy JDK patches?
Need Help loading comtech CDM570L MIB
Hello, i have been trying to load a comtech CDM570L MIB in the OPmanager using the MIB Browser, but i keep getting error messages saying Error parsing MIB:fw10874-3e-new.mibException while loading MIB:IMPORTS failed: Could not find the file : C:/MANAGE~1/OPMANA~1/./mibs/ComtechEFData however when i use another MIB browser, it works fine. please help me.
ServiceDesk Plus 9008 Released
Dear Users, SDP 9008 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9008 SDF-56428 : New 'Self Service Portal" option to assign any completed status (like resolved, completed etc.,) as status representing task completion, instead of using the default closed status. SDF-56255, SDF-50464 : The time period of SLA Escalation Schedule is changed to 5 Minutes SDF-55946 : New Date format is added in Personalize
Report that will generate
Report that will generate a list of the top five requestors for the day, week or month. Can someone help me with either modifying an exciting report or provide directions of one they are currently using. Thanks
How to create a Collection of multiple custom Configurations
Hi, I am new to DC, so I may be asking a question with an obvious answer. I have created several custom Configurations for when I add a new computer to our domain - from installing a network printer to installing Office. Instead of scheduling each one separately I would like to have just one task/configuration/collection that I can schedule that encompasses all the custom Configurations. How do I do this?
Unable to restore DB in build 8107
Hello, We are preparing to migrate our ServiceDesk from a Windows 2003 server to a Windows 2008 R2. We already installed the same version on the new server, 8.1.0 Build 8107 however the database restore is failing with the error below. We are using a full db backup file which includes attachments. After it came back to the \bin> prompt the application is unable to start basically forcing us to reinstall. Any help will be appreciated. Please wait ! Deleting table data in Progress.. 0-----------------------50------------------------100(%)
Opmanager 10 Hardware Monitoring
Hi I see this video http://www.manageengine.com/network-monitoring/help/userguide/hardware_health_monitor.html about Hardware Health an Hardware Reporting new features in opmanager 10, but i can't see anyway to add Disk Array Monitor. Only this options it's show in all servers.
how to setup a configuration to have all managed pc's use desktop central as their time server
has anyone used desktop central as their managed pc's time server? if so, i'd appreciate how i can get this setup on my systems.
Send emails to several contacts
Hi, Is it possible to sent emails to several contacts by choosing them from the list? Thanks. Lena
Preventing users removing ME MDM App
Hi all, We're trialling MDM and have enable Geo-tracking. When we install the ME MDM app within IOS everything works fine, however users are able to remove this app which in turn removes the ability to track the device. Is there any way to prevent the user from removing the ME MDM app. We cannot see how or if this is possible. Any advice is appreciated. Regards Alan
Is there a way to create a business view inside a business view?
Is there a way to create a business view inside a business view? I have multiple locations like 40. I want to have only 5 main business views then inside that, a business view specific location and inside that all my cisco equipment per location.
Edit printer category
Hello, I would like to know how I can edit the printer category to add some monitors ? I create 4 monitors in "Canon Printer" template. I want to create the same monitors in "HP-Printer" template but I can't do this because the name of the monitor is already use. And if I add a new monitor in "HP-Printer", I don't see my custom monitor that I created for "Canon Printer". Help me please :) Regards, Delatte K.
Zero Day Adobe Flash Player Fix?
Curious to know when the today released zero day Adobe Flash Player Fix will be made available via Desktop Central.
Juniper ssg520m
why there is not ssg520m in deice Type ?
Response to "closed ticket" notification mail creates new ticket instead of re-opening it!
* a technician closes a ticket * the requester gets a notification mail "your ticket has been closed ... blablabla" the last sentence in this mail is someting like that (I don't know the exact english wording, because we have ServiceDesk in german): "Only reply to this mail, if you have further questions regarding this request. The state of this request will be changed to "open" again". * the requester replies to this mail with something like that "the solution is not perfect, but it works. please,
ManageEngine® Firewall Analyzer 8.1 - Now Available
ManageEngine is glad to announce the availability of Firewall Analyzer 8.1 (GA) Standalone Edition and Distributed Edition for download and evaluation (30 day free trail). In this release, Firewall Analyzer is enhanced with Integrated Compliance Management System that automates your compliance audits with its out-of-the-box reports on Regulatory Mandates such as: PCI DSS ISO 27001:2013 NERC- CIP NIST SANS With this release our product also supports, SonicWALL SSL-VPN applicance 'Application Reports'
Purchase of Microsoft Office OEM & OPEN Licenses
Hi there, I need to order a number of licenses from the Purchase module however some are OEM and some are OPEN type licenses. When adding the line, it reads the name 'Microsoft Office Professional Plus 2013' which is what is needed when receiving the software, and it creating a license which we can then allocate to an installation of the mentioned software. The problem I'm now facing, is that when ordering OEM and OPEN, they are both different pricing. How will I work around this, when ordering them
Auto Assign technician still assigning tickets.
I am having a problem where I have a technician set to be on vacation and Auto Assign is still assigning tickets to them
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