ServiceDesk Plus Integration

ServiceDesk Plus Integration

Is it possible to have SDP send updates of requests to a third party application?  I need to receive updates whenever a request gets updated.

I have seen the callback Url for requests that are created via the Api, however I do not want to create the requests from the Api.  Is there a way to have the callback url auto-populated for certain requesters?

Also, I have read a little about the External Action Plugin, however that would require an extra step for users, correct?  Is there a way to have the External Action Plugin automatically called anytime a request is created/saved? 

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