$CreatedDate reports the orignal email date of a conversation
We use the $CreatedDate in the email templates for "Replying to a Request" and "Forwarding a Request".
The $CreatedDate is usually updated with the date of delivery of the request replied or forwarded.
In case the request replied or forwarded is the reply of a support rep, the $CreatedDate is updated with the date of the first email in the conversation. e.g.
The $CreatedDate is usually updated with the date of delivery of the request replied or forwarded.
In case the request replied or forwarded is the reply of a support rep, the $CreatedDate is updated with the date of the first email in the conversation. e.g.
· Customer email to SCP on Sept 27th
· Noted added on Sept 27th
· Customer emailed again on Oct 15th
· Support Rep replied on Oct 15th
· Customer replied on Oct 15th
· Support Rep, replied to his previous email to add something and the date was not Oct 15th, but Sept 27th
SCP version 7.9.0 Build Number 7917
Topic Participants
Andrea Ghezzo
SupportCenter Support
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