Reopen the closed request by the requester
Hello,
We are using servicedesk plus 8.2.
If i enable the option in the self service portal(reopen.jpg),requester can reopen their own request of any older date.
As the technician , i just need the requester to reopen their requests closed two days before alone.
I see the days selection option (reopen1.jpg) but this is working only for requesters replies through email.
So please check and let me know the possibility of the day setting by the technician in the self service portal to the requesters for reopening the tickets.
Regards,
Rajeshkumar Srinivasan.
We are using servicedesk plus 8.2.
If i enable the option in the self service portal(reopen.jpg),requester can reopen their own request of any older date.
As the technician , i just need the requester to reopen their requests closed two days before alone.
I see the days selection option (reopen1.jpg) but this is working only for requesters replies through email.
So please check and let me know the possibility of the day setting by the technician in the self service portal to the requesters for reopening the tickets.
Regards,
Rajeshkumar Srinivasan.