Integration OPManager with DeviceExpert on different server
I try to integrate OpManager with DeviceExpert on different server. I set server name, port (6060), protocol settings (https), import SSL certificate from DeviceExpert (de.cer) on local folder of opmanager and set authentication detail, but when i test connection this is the error : "Unable to fetch values from DeviceExpert, The server might not be running or the network traffic may be too high." How can i fix it ? thk
Restrict Attachments from Requester
Is there a way to restrict a user's access to attachments? Some of our technicians require the ability to include screen shots and code in a request, however, we do not want a normal user to be able to see this. If there is no way to restrict access to attachments, where else might one include this type of secure information?
Unable to fetch values from ServiceDesk Plus running on http://IP
Hi, I am trying to integrate OpManager with ServiceDesk plus, but I am getting the errror message "Unable to fetch values from ServiceDesk Plus" all the time. I am using my account (as technician in ServiceDesk) under Authentication Details in OpManager (Add-On/Product Integration). What am I doing wrong?
Edit a Resource with IP doesn't work
Hello, i have a short question: I can add a Resource with IP alternative to the DNS name, but if i try to edit this entry, I can't save it again: Any idea? This Resource has no DNS! Thanks, Sebastian
is there a way to show certain categories in the service catalog?
I was wondering if categories can be manipulated in order to show some selected categories in the service catalog templates. Can this be done and in what version?
About tasks | scheduled time and marking a member
Hi all, As you can see from the picture. I just created a task and marked to a member besides I gave it a start and an end date but my questions are: Why it shows that it passed 11 hours in spite that i gave this task to be started at the same day on next couple hours?! Another question , what is the benefit of marking a member? Is it to be assign automatically when the start schedule begins? thanks
ServiceDesk Plus 9022 Released
Dear Users, SDP 9022 service pack is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9022: SD-49864 : Request : Multi-line additional fields were not included during XLS import of Requests. SD-51967 : Request : Replying to the Conversation of a request, placeholder $CreatedDate is replaced by the created date of the Conversation instead of the Created time of the request. SD-57051,SD-57453 : Request : Entry in
Error after restoring to new server
Hi, I am attempting to restore to a new application server and a new SQL server. I got as far as installing the application on the new server and database (confirmed it worked), restored the data with restoredata.bat, which succeeded, but now the service fails to start with Event ID 7024 in the Windows System Log: Event ID 7024: The ManageEngine ServiceDesk Plus service terminated with the following service-specific error: Incorrect function. Some things have changed between the servers. Old
Can't scan windows 8.1 machines
I'm having a lot of trouble scanning windows 8/8.1 devices. I've completely disabled windows firewall so I know that's not involved. Has anyone else run into this?
Using virtual name for ADAudit
How can I use a virtual name for ADAudit Plus. I would like to use a simple name for the users to connect to. I have already setup a DNS alias to point to the server.
Business Rule
I created a status called Assigned. This will tell the technicians and the requestors that the ticket has been assigned to a technician. Is there a way to modify the Status to Assigned automatically, when the request gets changed from unassigned to a technician?
Is it possible, and how, to associate a contract with a request?
Hi, The contract management feature of SupportDesk looks quite useful, but it should always be possible to associate a contract with a support ticket. Such association is authomatic when a contract is registered for the account and a product, provided that the requester correctly specifies the product. But in many cases, due to customer mistakes, contract registration mistakes etc - and of course every time a request is created via email - the request is not associated with a contract. As a consequence,
Ream value not working correctly when trying to setup Free Disk Space in GB monitor
Since most of the monitors want a value to go below a certain level to rearm, monitoring for free disk space is the opposite. If free space gets low, that is bad. The value to rearm should be higher than the thresholds. But for some reason, I am unable to get it to allow me to put in a higher value than the thresholds. I am not given the to set the rearm using the condition to = or >=. I have tried Firefox, IE, and Chrome. None are permitting me to change that. I did see where I have a server being
High Availability setup on Linux - modes and permissions
Hello, We are using Password Manager Pro build 7102 on Red Hat Linux with PMP replication (High Availability setup). Following built-in procedure for setting up HA environment produces complete secondary environment with one serious problem however - standby database cannot start. After some investigation, I have found that reason for the failure are wrong file and directory permissions (root user instead of postgres). Apparently HAPack.zip created by HASetup.sh does not store file ownership and
CPU Utilization widget
Hello, I'm trying to configure CPU utilization monitoring for Juniper SRX 110. I've added device template and CPU utilization monitor. And on the Snapshot of the device I can see this information under Performance Monitors, but CPU Utilization widget on the Snapshot still shows "No Data Available" Is there any way to fix it? Thanks, Best regards, Roman
Monitoring Locked Out Accounts
I am currently just starting to work with ManageEngine Eventlog Analyzer, so please forgive me if there's already a forum post with an answer to my question though I did look for one before creating this. My goal right now is to create an email alert on a Citrix server for when a user account is locked out. Our issue is that the EventID for a locked account is 4625, which is the same for each time a user puts in a password incorrectly. Given that we have a policy that permits a set amount of attempts,
DC Timezone on different PCs
Hi We have DC installed centrally. Clients located over a world What time should be running task on client in US, UK, CH. If we apply configuration for example in period 10:00-12:00 Will it be time of local PC or central server? Dmitry
Desktop Central not loading pages
Hi A bit of an odd issue has crept into my desktop central system as of this morning. When I attempt to load DC the page does not load, tried both I.E. or Chrome. However if I am on the server which is running DC or I load DC through the service desk plus integration option while logon into SDP on a PC where it failed to load previously then it loads. When it fails the desktop central icon appears in the top left corner next to the URL and the URL reverts to "http://eukme:8020/configurations.do"
Server PMP not started
HI! I installed PMP on windows server 2012. After move the pmp_key.key to anothet directory, pmpis not started. Wrapepr log: STATUS | wrapper | 2014/10/06 15:14:08 | --> Wrapper Started as Service STATUS | wrapper | 2014/10/06 15:14:08 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2014/10/06 15:14:08 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2014/10/06 15:14:08 | http://wrapper.tanukisoftware.com STATUS | wrapper
AD Manager Plus supports MS SQL?
Can I run ADManager Plus using a MS SQL database?
Business Rule Technican Auto Assign For Site Don't Work
I create business rule for site: assign all requests to one technican. The rule is enabled but don't work. For test i create additional action inside this rule: assign specific category to request. Category is assigning, but technican don't.
Disable "Switch port" CI creation with network asset scan
Hi, we were wondering if it is possible to disable the creation of a CI for each port on network devices. They are way too many and make the CMDB relationship map too cluttered to be useful. We had the creation of 2700 switch port CI for just 30 devices. We dont need them. It is fine, of course, keeping ports info in the bottom of the switch detail page. We just dont need the CI objects. Thank you
Op Manager Build In MIB Browser
Hi All , I having some issue with MIB Browser on Op Manager , after i uploaded the mib i will no able to browser the mib on Op Manager and will show below . Error parsing MIB:FORTINET-FORTIGATE-MIB.mib Exception while loading MIB:IMPORTS failed: Could not find the file : C:/MANAGE~1/OPMANA~1/./mibs/INET-ADDRESS-MIB Thanks ~~
Page Loading Slow
Hi Dears Im using Servicedesk plus version 8.2 up to week a go system was work so good without any delay,but from this week when requester click on the "Add request" the page load about 8sec and then refresh and show the result somewhere else when the technicians wants to assign the ticket to anotherone it also make too long. i have about 4000 system that scaned and about 9000 user (requester) my server detail is: Corei7 Ram :8Gb Windows server R2 2008 whats the problem and how i can resolve it?
Support Group Email
Hi Guys. I'm trying to set up a ticket flow whereby anyone that sends an email to "network@helpdesk.com" and "developemt@helpdesk.com" are routed to the respective support groups in Servicedesk. I have a main email address of "servicedesk@helpdesk.com" and the two addresses above are added in Exchange 2007 as aliases. However, on the exchange clients, when you type in the address of "network@helpdesk.com" it automatically changes to the main email address of "servicedesk@helpdesk.com", therefore
Pickup ticket upon reply
Still new with SDP, but is it possible for when a tech replies to an unassigned ticket it is assigned to them. All of our tickets comes in unassigned. Currently the tech needs to pickup the ticket and then reply to it (internal process). I would like the ticket to be assigned to the tech whom is replying to the request, this eliminating the manual pickup step.
You can not create a request for this user
Getting the following error when trying to create a request "You can not create a request for this user. The user belongs to a site for which you do not have access". Found a post on this that referenced having special symbols in the name. Like (/ ' ") etc This is not the case here. The only difference I see among the technician log ins is that his login account starts with a capital letter. In fact the first two are capitalized. Would this cause an issue?
External Data Sources
Is it possible to use external data sources for self-enrollemnt. SO far it seems that if I point the external data source to an SQL table, it enrolls all the users in that database.
Remote Control for Mac now Available!
We are pleased to announce the availability of Remote Control feature for Mac using Desktop Central. You will now be able to manage Mac remote workstations with features such as: Access computers in LAN and WAN No individual authentication is required to gain access to a remote desktop Configurable screen resolution to fit the screen size And Much more For more information click here
Managing Forefront Endpoint Protection 2010 clients with Desktop Central
Is it possible? I know Microsoft says it isn't, that we have to buy their management package, but I'd prefer to stick with what we have working...
Failure: Exception occurred while performing the operation - Single user
I have opened a Support ticket with ManageEngine but I have not received a response, so I thought I might post here. We are running ServiceDesk Plus Version 8.2.0 Build 8213. We have a single user that receives this error message when trying to enter a resolution: "Failure: Exception occurred while performing the operation". This is reported in multiple browsers. If he goes to the "Resolution" tab, he receives the error "No Resolution Available". Does anyone have any insight on this? Thank you.
Error upon running Reports on Manage Engine Service Desk Plus Version 9.0 Build 9018
Hi Guys, Getting the following error upon running Reports on Manage Engine Service Desk Plus Version 9.0 Build 9018 - This started after we ugraded on Monday 08/09/2014 - All Reports are affected. java.lang.NoSuchMethodError: net.sf.jasperreports.engine.design.JRDesignImage.setStretchType(B)V com.adventnet.servicedesk.reports.utils.SetupReportPage.addOrganization(SetupReportPage.java:2888) com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4797) com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReportCompiledJasper(CoreReportDesigner.java:4148)
Move Solutions from one Business Unit to another
Is that possible? And how? (without copy/past of course...!) Thanks
Missing "Organizational Unit" as a target in my free edition of DC 9 (Build No:90066)
Hi, I used to select "Organizational Unit" as a target when creating configurations but I can not see that option anymore under "Choose a Target" section. I was using an evaluation version so far, which got downgraded to a free version recently. So I am not sure if that is the case. Thanks, Ranjith
Why can't my Technicians see their templates? & laggy Performance
I am testing ADM+ I have set up a template that the admin can see when going to create a new user, I have created a user and added them as a technician. Initially I added them with just the template they would need but they could not see it. I then set template's to all. The don't get the "Change" link. The user also does not see the "Modify User" option. Performance is also very slow moving between pages. This is on a fresh clean AD with just 1 new user! Cheers Rob
Delegated user only sees the default template.
I am testing ME ADM+ on a clean test domain. I have added one new technician, and delegated him to be able to create users and selected all the templates (for testing). Only the default template is available when he logs in. Any ideas, it's holding up my testing. Cheers Rob
Exlude Machine from Network Scan
Is there a way to exclude a machine from Scan? I have multiple laptops and non-domain joined computers that show up on my failed scan list. I would like to be able to exclude them from all future scans, so I can focus on the machines that should be scanning and are failing. Any help is appreciated, Joshua
User ID Termination Template Like creation template
Hi, We are using the User ID creation template it is very use full in our requirement.We are able to customized as per the client requirements. Similarly we need a template for the User ID deletion policy. We expected the below features and users can customized like creation templates. Disabled account to be moved termination OU Mailbox to be disabled Meetings created by users should be cleared Lync access should be removed AD manager field to be cleared Telephone field to be cleared All groups from
Desktop Central 90059 Features
In the release notes you describe the following features being available: Ability to lock the windows device remotely has been introduced. Ability to locate the windows device by using "Remote Alarm" feature has been introduced. Where are these new features located/how are they used?
Patch prompt
Is it possible for the prompts to install patches could have a list of the patches? Perhaps a link that pops them up in a scolleable window. My users sometime want to know what is about to be updated.
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