Fortigate Device Backup
I would like to know, if there is a way to customize the commands used for backup (to add or remove something), or if new ways to backup a configuration can be added by the user. I am currently using DE to backup Fortinet devices, but the only method that works with version 5.0 is SSH-TFTP, and with only one of the two available ways to do a backup (cli-config or full-config) The main issue with the current script, is not only that you cannot select what to backup, but also the fact that you are
Helpdesk configuration
Hi, I have been assigned the task to setup a helpdesk tool for my organization, but presently I have decided on MESD, but the challenge here is that I don't know where to start from, I need to know what is needed from the organisation and the departments before I go on, I thought I could just start off with prior knowledge of workings but I realized it won't be possible , So am asking anyone out there with a document for starters for helpdesk configuration or something in that line
Removing IP address from multiple IP Server
Hi, Our Desktop Central Server is currently configured with two IP addresses. The setting for the server IP address under Admin > Agent Settings > General Settings > Server IP address has an IP listed and the option to Automatically detect and save the IP Address change is checked. I'd like to remove one of the IP's on this server. If I have read the documentation correctly I should just be able to remove it and the restart the Desktop Central service on the server. This should then update the IP
Scope of management OU synchronization problem
I am running Desktop Central v90033. I have configured SoM to scan Active Directory for new machines every morning and automatically install the agent. I have noticed that SoM is finding computers that are not in an OU that I have specifically included in the configuration. If I select a parent OU in SoM, is that supposed to find machines in any of the OUs beneath it? If not, this appears to be a bug in the software.
ADSelfService Plus Fixes and Enhancements (Year 2010 - 2011)
Version 4.5 Build 4590: (5/March/2013) New: Support for Windows Server 2012 and Windows 8 machines to reset password/unlock account from Winlogon screen. Enhanced: Administrators can now choose the encryption algorithm used to secure the security answers for heightened security. Option to choose the ‘Welcome Name’ that will be displayed at the top of the Web portal. An additional macro field ‘ÚteTime%’ has been included in Password Expiry Notification. Complete support for Internet Explorer 10. Fixed:
prohibited software configuration
Is there any way of getting prohibited software configurations to not being removed from the list once the prohibited software has been removed from the network? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Custom Widget
I need help with a widget. Is there a way to get the "last polled value of a performance monitor" to work with a group of devices? Currently this widget only works for a single device. This closest I could find was to monitor a group of devices is "Top N Monitored Values of a performance monitor" But I would like the last polled value...not an min, max, avg.
External Action Powershell script
I know there is the external action options in SDP, however we don't have anybody in our organization that is familiar with coding in java so it's not being utilized. We would however love the idea of being able to integrate external actions into our menu systems within the servicedesk. Is there any way i can have the external action point to any other type of script? (Powershell, batch, vbs, exe, etc)?
How to delete or modify monitor?
How can I delete or modify manually created SNMP monitor? Screenshot: http://goo.gl/2TgZJP
Is NetFlow can detect broadcas?
Hi, I'm new with NetFlow, and I just wonder if Netflow can detect broadcast traffic and tell me in good and simple report "Hey, this is Device X and it's making a lot of broadcast / Device X making a lot broadcast-garbage"? Thanks.
change issue
We created a standard change. The change manager is set. In the implementation phase there is one task. The change manager set the change to complete status but forgot to set a task to 100% complete. When we now finish the review we want to close the change we get an error that we cannot close because there is still a task that is not 100% complete. We can no longer edit the task to show it is 100% complete. How can I fix this? I need to move the status back to implementation but I cannot see any
Live Chat
I am having an issue with Live Chat not converting to a request when clicking on convert to request. If the agent does not answer on the allotted time frame it will generate a request. Is there something I need to set up in order for live chat to convert to request? Thanks in advance, Mike
AD Users not able to authenticate
Dear, I am using a Standard version on ManageEngine Service Desk (for testing) and when I asked my enterprise users to login using their user credentials (AD authentication added), it is working for some users but it is giving invalid user name and password for few users. When I reset their password from SDP, its working for them but AD authentication is not working for some old users. I have checked that the Domain name is same for all and in CAPS, but still I have issue with some of the users with
how can i backup the whole system?
how can i backup the whole system?
Conducting an Inventory Audit
I am trying to figure out if there is a way to conduct an effective inventory audit. Specifically - I would like to be able to scan an asset using the barcode and then update within service desk the last time that asset was verified. Our Finance department will be conducting the inventory and are OK with the idea if using an excel spreadsheet and having me upload the last verified date. Can I upload a spreadsheet to modify assets that already exist in SD? Thanks -Joshua
Additional Fields - Field Size
When adding additional fields to the Incident Request form is it possible to edit the size of the field? I have one field that is only one character in size but when you add the field to the form the field size is very large and takes up to much room
Change Database for Service Desk Plus 9 test environment
Good afternoon, I was wondering if you could point me to some documentation which would tell me how to point to a different database in servicedesk plus v9 We are getting ready to set up a test environment and want to import over a couple of databases to make sure our changes are going to work. Can you assist? Thanks
When submitting ticket, Technician randomly changes if the request is associated with a service group
Whenever someone submits a ticket and designates a specific service group for the ticket, they can still assign whatever technician they want to. The problem is that, even if they select a technician, the system will automatically change the technician to someone else. I could be inputting a retroactive ticket for an issue I solved, but when I assign the ticket to myself -- it will enter the system as another technician.
Installed Software Not Listed
After running an asset scan on a machine I look at the list of Installed Software and a specific application that I know is installed on the machine is not listed. This program is installed on all machines and it shows up on most but not all of the machines in the Installed Software list. I've found that if I uninstall and re-install the agent on those machines it quickly finds the missing application. Re-installing the agent on all affected machines is a poor solution so please let me know if there
Unable to config Google Maps
Hi, I'm unable to set Google Maps. I'm using this link as reference: http://www.manageengine.com/products/netflow/help/getting-started/google-map-view.html On step 1 when I click on "click here" link, there is a pop-up a new window saying me "Assign Locations For Routers" but there is no map. 've not been asked to Sign up for the Google Maps API. The Netflow Server has access to internet and I'm using version 9.7 Build Number 9700, license Essential. Thanks in advanced. Ronald
Reply Templates
Hi There, In every reply template I create, SDP inserts multiple line spaces when I send it no matter how I format it. Can you please advise why this happens and when it will be fixed? Ive included an example below. Your Version : 8.2.0 Build 8210 Saved Template Dear John, This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test. This is a test this is a test this
Disappearing Email Addresses for Support Reps
I've had an ongoing issue for over a year. The email address spontaneously disappears for certain support reps. It appears to be a problem with users that get added as a contact and are also a support rep. Some of our support reps serve a dual purpose and complete requests as well as send emails that get created as a request. I can't find a solution for this problem. I log in one day and look at the list of reps and they all have email addresses and then the next day two may be missing and I
False positive - Probably down or busy
Since I upgraded to 11100 I've been getting "Device not responding: Probably down or busy." alerts for random servers during the day & night. The servers are definately not down or busy. What was causing these false positive?
ADSelfService Plus 5.1 Build 5112
Hello Everyone! We are glad to announce that the latest release of ADSelfService Plus – build 5112. The release includes bug fixes. Fixed: Issue that causes pages to be displayed incorrectly when the browser's default language is not supported by the product. Issue that requires the users enrolled with mandatory questions to enroll again. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.1 SP 1.2 from the link below: http://www.manageengine.com/products/self-service-password/service-pack.html
Enroll answer for security question not save whenever some question set as mandatory
Enroll answer for security question not save whenever some question set as mandatory. Adselfservice will keep reload for user to put answer. Please fix for this problem. Production version: 5.1 build number 5110
Assets issued within X Days
Is there an easy way to see all assets that have been either issued or returned within X days?
ADSelfService Plus 5.1 Build 5111
Hello Everyone! We are glad to announce that the latest release of ADSelfService Plus – build 5111. The release includes bug fixes. Fixed: Some issues that appeared when Japanese is selected as the default language. The issues that have been fixed are: o Issue that displays a blank pop up window when the “Automatic Reset and Unlock” feature is accessed from the dashboard. o Issue in deleting licensed users. o Issue in displaying the force enrollment message. IMPORTANT NOTE: Existing Customers
New agent ID.
If I reinstall OS and give a workstation new name on performing a scan all the history for this workstation will be lost (different agent id, different name, same MAC, no Service Tag). What if I want to keep all the history for this workstation, is there any way to do so?
Need a report for assets
ServiceDesk Plus v 9.0_9017 - MSSQL database We need a report for assest for users that displays the following information: Product Type, Product, Asset Name, Asset Tag, Service Tag , Serial Number . The report creator was able to create most of what we needed but we are not able to get the Service Tag Column as an option. This is the SQL that the report generated: SELECT MAX(aaaUser.FIRST_NAME) "User",MAX(productType.COMPONENTTYPENAME) "Product Type",MAX(product.COMPONENTNAME) "Product",MAX(resource.RESOURCENAME)
Use DC to set local password policy for all user accounts
We need to set a local password policy to require all local accounts to comply with the new policy at the next login of that account. None of our PCs are joined to AD. We have many workstation workgroups and need to deploy tasks to all PCs at a Branch Office regardless of workgroup name. We need to know if DC and be used to update the local group policy for a PC for the following: password minimum length = 8 Use Windows password complexity Password must be changed at least once every 180 days Password
Why is every incident/issue associated with a computer/asset?
We were looking at some of our assets (moving them from In Use to In Store) and noticed all of them were associated with incidents. Many of these incidents had nothing to do with the actual computer--maybe a very small handful. Almost all of them were related to the user (unable to print, can't connect to Exchange, issue with Citrix, etc.). I'm just curious why each computer is associated with a ticket automatically. It seems like it would be something you would include if the ticket actually affected
Notification rules / case workflow
I'm new to ManageEngine and am managing a group of about 10. I'd like to know if it's possible to do the following workflow with ManageEngine; it isn't clear how you could program it to behave in this way. 1. New ticket generated - notify ALL techs on ALL teams 2. Ticket assigned by Helpdesk to a TEAM; notify team, and myself, and originator 3. Ticket assigned to technician; notify tech and myself and originator 4. Email updates or work logs, perhaps even notes; notify tech and myself
The questions about adding ESXi Virtual Host
Hello: I am now using OpManager professional 10100 version. After I add the ESXi host, only in the part of some ESXi virtual machine can be found, and some of them you can see the IP address and the open state, but can not be controlled. How can I make the unmonitored machines be controlled? Thanks!
graph of some monitor in widget - how to ?
Hi all! We have some FreeBSD server wit some monitor - Established connections with SNMP OID .1.3.6.1.2.1.6.9.0 http://joxi.ru/7wXzU_3JTJCGefIqdJw How i can add new widget with graph of this monitor ? http://odarchuk.com
Calendaring
Is there a compatible outlook plugin that works with Outlook 2013 ? also did anyone thought of having a calendar in the SC that would be helpful ?
Opamanger App manager Plugin
Hi i have deployed Opmanager trial on AWS Centos. Everything works fine but i have installed App manager plugin which wont works i mean The connection has timed out error when i click on app page The AWS machine has two interface(lan card) one is some internal IP and other is external or live IP i am accessing OpManager from Live IP(Public IP).
Asterisk Call Popup does not work
Hi, My SCP worked fine with Click-to-dial features. However, I am unable to get the Call popup. I created 2 extension: 201 and 777. 201 is assigned to Administrator user. 777 is assigned to a Contact. I used the 777 phone and called 201. I found the following lines in the server log file: [09:28:00:952]|[08-10-2013]|[SYSOUT]|[INFO]|[27]|: [JBOSS] AsteriskChannelImpl: Uncaught exception in PropertyChangeListenerjava.lang.NullPointerException at com.adventnet.servicedesk.telephony.util.AsteriskChangeListener.propertyChange(AsteriskChangeListener.java:409)
Configure with CC
Hi, Is it possible to configure so that all mail with cc only picks the support address and place rest of the addresses in notify field when a request comes in via mail?
Emailing Requesters
I have a few people who make requests and do not wish to receive email updates. Is there anyway that I can disable it for these few requesters. Regards George
Incidents not reduced
Hello , we are testing a SC and we have incident based contract. But when requests are opened and closed, the contract (incidents used) are not updated and remain unchanged. what can be causing this ?
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