AppManager8 audit
Hi, Is there a user action audit in AppManager8, since we have more than 1 admin I like to trace when and who add,unmanage,delete,add to downtime schedule, etc. in any monitored system? Thanks
Hotfix 90067 - Lists of Win patches not visible
Wonder if anyone else is seeing this new problem with Hotfix 90067: When I select Patch Mgmt tab, then either All Patches or Supported Patches, I can only see Mac patches. Windows patches aren't showing up in the lists anymore. They showed up fine up until last night, when I applied Hotfix 90067. I only have Windows 7/8.1 workstations, so Mac patches aren't very useful. I can't even think of a way to deploy missing Windows patches at this point, other than using Software Deployment. I've opened
Multiple Network Shares
I have a network consistent of multiple sites - of the sites I admin there are 4 of them which contain Synology NAS Servers using Synology's CloudStation and Cloud Sync which keeps the servers in sync with the same data across all 4 locations. Is there a way for me to specify Software Network Shares for each location? I have a few sites where the internet connection is spotty at best and transfer the software across the WAN link will pretty much take the building offline or take hours. I am using
Detect and Fix the 'Shellshock bug' using Desktop Central.
Hi Folks, Quick an update on Shellshock detection and fix using Patch Management of Desktop Central You might have read the news about the Shellshock vulnerability case in apple iOS which is due to GNU bash. http://apple.stackexchange.com/questions/146849/how-do-i-recompile-bash-to-avoid-shellshock-the-remote-exploit-cve-2014-6271-an https://devforums.apple.com/message/1049679#1049679 Now, Patch Management of Desktop Central can detect the issue and deploy the patch for Shellshock. http://www.manageengine.com/products/desktop-central/windows-patch-management.html
How are licenses counted?
I would like an explanation about how licenses are counted in Desktop Central. When are licenses consumed and when do they get released? I cannot seem to find any information regarding this in the documentation. I would also like an explanation of these lines from the "License" popup window: - Number of Systems - Number of Mobile Devices: - Number of Technicians: - Managed Systems: - Enrolled Mobile Devices: - Added Technicians:
Is there a way to set the beginning ID number?
Can we custom set the 1st new request ID? Will be importing tickets from an old system, but want any new requests entered into SDP to begin with # 25000. Can this be changed somewhere in settings? Thanks.
dynamic threshold
Hi AppMan team ! i wanna ask, if any chances i can do the dynamic threshold ? so the situation is i've already set threshold for a bunch of servers, but in the night time these servers is doing backup jobs, which is break the processor / memory process threshold and keep giving us alert, is there any way to define different treshold in backup hours ? thanks in advance
MS SQL Job - Number of failures
Hello, We are monitoring some SQL jobs that are required on our DB. Due to the nature and requirements of these jobs if they fail once or twice its not a big deal. Typically if it fails 3 times we know there is a REAL issue. It there a way to track number of failures and only alert after the count is greater than 3? Please let me know as we are getting very many errors being emailed that we really dont care about. Thanks, Steve
Remove Manage Engine Branding
Is there a way to remove all Manage Engine Branding on SDP? I can see that we can change the picture when logging in and the picture in the top left. However, when logging in, there is Branding along the entire bottom. I have included the picture of what I was speaking about below. Thank you!
Backup configfiles and/or full APM as plugin in OpManager
Hi the community, I installed for test purpose the APM plugins on a OpManager server v11300. I put in place some config backup and full backup for OpManager part. What I didn't find till now is : When I backup Opmanager (full or config file) does it backup also the APM plugin part ? do I have to create another JOB scheduled to backup APM my Config : OpManager v11300 running on PGSQL (embedded database) with APM installed as a Plugin....
More information from the script ae_scan.vbs
Can I get additional information from the computer of sripta ae_scan.vbs? For example the computer asset tag equals the value of the registry?
Import AD users to SDP with photo
In Active directory we've got users with there own photos. How can we import photos to SDP? Can you make this feature?
Disable Level dropdown after save
Hi, We have client requirement that they don't want to allow Technician to downgrade Level after saved/created request once. For example he should not be able to down Level from Tier 2 to Tier 1. Or if this is not possible then second option is to disable Level after request created/saved once. So please suggest if there is any way to achieve this requirement. Thanks in advance.
"Technician Auto Assign" assigning tasks irrespective of technician availability
Hi Team, I have 3 shifts timings operating in my office. 1. Monday to Saturday Day shift operates from 9:30AM to 5:30PM 2. Tuesday to Sunday Day shift operates from 9:30AM to 5:30PM 3. Monday to Saturday Night shift operates from 4:00PM to 12:00AM I configured Email fetching and I need to configure the "Technician Auto Assign" feature, in such a way that, the emails received should be automatically assigned to the available technicians in a round robin basis. But the configuration doesn't seems
Change default time for Priority
Hello. How could I change the default time for priority? For example to change time from 2 hours to 4 hours for high priority.
Requester name search on multiple fields
Is there a way to modify the search results the Requester detail "Name" field is searching from? I know I can type the person's last name and it will populate, but it would be nice if that field also searched the employeeid field at the same time. This way I can type 12345 and it will search for that person and attach their name to that field. I know I can click the "Search Requester list" field, then type in the employeeid 12345 to find the customer, but this is an additional step. Thanks!
Monitoring faulting applications
Hello. I am currently going through the process of setting up alerts for our ELA, and one of the want items from my manager is to have an alert triggered by the spooler service crashing on a server. Looking over the options I see in ELA along with the categories I see for a spooler service crashing event item, I see that I cannot simply use the eventID since it is 1000. We'd prefer to take a more granular approach and not have an "all application error" alert. Is there the ability to have an alert
How do you delete an attachment from a request?
I'm using SDP Enterprise 9021. I don't see an option to delete them. Thanks! EDIT: Nevermind--if you edit the request you can delete the attachments. Would be nice if you could just delete them without editing the entire request.
Cant login in android app and iphone app with AD account
We cant login in android app and iphone app with AD account. Login with local "admin" account work correctly. We tried to tape login as DOMAIN\User User@domain and other... but it is not working. As a result of testing, it was found that the local login works if the password does not have special characters such as *, #, and so on, and if the special characters in the password are present, then an error message that the username or password is not correct. Try the password "admin" part correctly,
Hide Password
If the Open Connection works is there a way to not show the password. There would be no reason for the end user to know it if the auto login works
Hourly Request Summary per day
Database : MSSQL Query SELECT 'Inbound' "Status", COUNT(CASE WHEN datepart(hh,dateadd(s,createdtime/1000,'1970-01-01 00:00:00'))=1 THEN 1 ELSE NULL END) '1 AM', COUNT(CASE WHEN datepart(hh,dateadd(s,createdtime/1000,'1970-01-01 00:00:00'))=2 THEN 1 ELSE NULL END) '2 AM', COUNT(CASE WHEN datepart(hh,dateadd(s,createdtime/1000,'1970-01-01 00:00:00'))=3 THEN 1 ELSE NULL END) '3 AM', COUNT(CASE WHEN datepart(hh,dateadd(s,createdtime/1000,'1970-01-01 00:00:00'))=4 THEN 1 ELSE NULL END) '4 AM', COUNT(CASE
Change Wording on Change Password Tab Section
I want to change the wording on the domain password policy requirement as well as the word at the field seciton that says "old password" Just need to know where I make the verbage changes.
Assign Technician to Another Office with another Roles
Hi Dears if I want to give different permissions to my technicians in different Office. how i can do it? for example My technician work in tow office and has different role in these offices.i want to give him delete permission in one office and just create ticket in another one.how i can manage these difference. in Service Desk Plus each person has one role in the whole of the system but i need to seprate these permissions up to his office. how i can do it? thanx Best Regards
Email alert is 5 minutes late than the triggered alert
Hi, We have Eventlog Analyzer and OpManager both has email alert notification. I noticed that email alert from Eventlog Analyzer is 2-5 minutes late before we receive the notification email compare to OpManager alert that is real time. In ex. OpManager alert was triggered on 4:00pm we receive the email alert at exactly 4:00pm Eventlog analyzer alert was triggered on 4:00pm we receive the email alert at 4:05pm How will I configure eventlog analyzer to send email alert at exact time the event was triggered?
How to Create an Alert which collects all connected Events and Emails Only Once
Hello, I am trying to cut down on the number of blank reports I get each day. I have set-up an Alert for an Unsuccessful Account Validation, Event ID's 4768,4776. I only want to be informed once a day of the number of Unsuccessful Account Validations to act as a reminder to run the report. At the moment, I get about 400 emails a minute informing me of someone failing to validate their user account. Unfortunately, I am not sure how the 'Number of Occurrences' and 'Occurring within' fields. Hopefully
Create link to solutions from incident tickets
We would like to see the Solutions module have the option to link solutions directly to the categorization structure in ServiceDesk Plus. This same feature could be used to drive better self help through the self service portal and the service catalog. Our vision is that solutions should be part of the work flow that helps our customers solve problems not merely record their requests for help. The solutions record might have the following options: Link to request category (Yes/No): Link to Service
IE10 is reported wrong in the software
The IE10 version 9.10.9200.16866 is reported as IE9 in the software list. The IE10 version 9.10.9200.16844 is reported as IE10 in the software list. How come that this is reported as IE9. We have never installed IE9 on the computers.
Site name doesn't change on edit & display order of assets
Hi Firstly - I really like Service Desk plus but I have two issues I am hoping you could help me with. We have over 100 sites. In some of sites (despite us asking staff not to do this) particular staff will raise a support call for their colleagues from other sites. Then when our support staff go in to edit the (automatically created) support ticket it of course displays the wrong name and wrong site. They can edit the name - so that when they respond the communication is going to the person who
Sorting by PO #
Now that we've hit a thousand PO's, when we sort by PO # it puts all the PO's after 1000 at the opposite end as 999. Is there any way to fix this? Thanks, Kevin
EventLogAnalyzer DailyLimit for Email notification
Hi, where can i setup in eventloganalyzer a dailylimit for alert mail sending ? I see in my logs : [com.adventnet.sa.server.nf.EMailNotifier]|[INFO]|[32]: DailyLimit Exceeded so skiping the AlertMail sending...|
admin or user guide
Hi, I use support center plus version 7935 I would like to find a tutorial to form my end users. Have you got a user guide more recent that this one : http://www.manageengine.com/products/support-center/ManageEngine_SupportCenterPlus_7.7_Help_AdminGuide.pdf ? Best regards Stéphanie
Can't generate an SSL certificate
Trying to generate an SSL certificate to use POPS or IMAPS, but can't error is C:\ManageEngine\ServiceDeskPlus-MSP>jre\bin\java -cp lib\cert.jar InstallCert sd.delaem-dela.com:80 Loading KeyStore C:\ManageEngine\ServiceDeskPlus-MSP\jre\lib\security\cacerts... Opening connection to sd.delaem-dela.com:80... Starting SSL handshake... Exception in thread "main" java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(Unknown
Please help with this report.
I would like to generate a report from Incident Requests module which should show me all tickets that were reported in last 2 weeks (fortnight) and their respective status, requester, technician etc and in the same report it should also show all the tickets that were resolved in the last 2 weeks, i.e All tickets with Created Time = last 2 weeks & Resolved Time = Last 2 weeks It becomes a bit tricky when done from custom reports because in date filter i could enter just 1 filter either
Creating a Change Request in the request catalog.
Hello, Is it possible to create a Change Request in the Request Catalog that has the ability to transfer the fields in the service request to the Change request? What would I like to happen is a user creates a Change Request from the Request Catalog. The technician than will create a new change by clicking on Associate Change within the ticket. The fields that we created in the Change request will auto populate in the new change.
Assigning by broken down categories
I see there is a way to Assign a Group or Technician by the Category. However, is there a way to Assign based on Sub Category or Item? We have our Categories listed pretty generic, so the Sub Cat, and Item really should have the ability to allocate a group to. Also, is there a way to only have Certain Categories, Sub-Categories, and Items view-able by certain groups? Thank you!
Technitian rights not work after update
Hi! After update 82.11 technician sees ALL sites, ALL accounts and ALL requests, and not just the. Please help
Problem with SDP from the outside
Hi, I'm having an issue with SDP from external access, not on the LAN. I've the server in my LAN and all users can access to it. But I've made a reverse proxy with nginx to access from DMZ to the server. I've made a subdomain of my domain and redirected to the DMZ proxy reverse. That DMZ proxy also redirect to my LAN Server. I think is a good idea to not expose the server to the internet. But in this scenario I've issues that sometimes the server don't respond from the external URL. I need help.
ADManager Plus Build 6241 Released !!!
Hi, We are glad to announce the release of ADManager Plus Build 6241. Please find below the fixes and enhancements included in this build, New Features: Google Apps User Provisioning: You can now provision Google Apps user accounts, automatically, via ADManager Plus. Along with the existing Office 365 user creation ability, this feature makes it easy to manage the users' identities in the cloud. BitLocker Recovery Keys Report: This report helps in unlocking or recovering data from the
User management access for technician
Hi, In Service-desk plus, can we give an access for technician to create new user (not like admin only their able to create/modify a user) Is there any way to configure it? Thanks, Faizeal
9020 - Agent Deployment hangs App
Hi, We recently upgraded from 9010 to 9020, and then upgraded from the .16 agent to the .17 agent. Our software deployment application pushes the agent to our 1300+ clients pretty quickly, within an hour or two. With the .17 agent and/or build 9020, this causes the SDP application to hang, requiring a restart. We've been using the agent since it was introduced, and deploying the same way this whole time, and we've never run into this problem before. I don't know if it's an issue with the new build
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