SCP update from SDP
In response to a request from a customer we are looking at the integration between SupportCenter Plus and ServiceDesk Plus. We have successfully demonstrated the creation of a new ticket in SDP from SCP using the supplied sdpimpl.jar and sdp.xml. What would be useful is to be able to monitor any updates to the SDP ticket and have them transferred to SCP. I note that this has been implemented for the SCP/JIRA integration but I don't have the programming skills necessary to transfer this functionality
configure ldap attribute
I am trying to sync more information from AD than what is defaulted in ServiceDesk Plus. I found the following information, but don;t know if it relates to this issue: Will this work, how do I define particular fields to import, is there a way to change the sync page, so I can run that default sync, or will I have to run this script on a scheduled time? How do I run this if we are using mysql instead? If the application is installed in PostgreSQL execute the Command from CMD. C:\ManageEngine\ServiceDesk\pgsql\bin
APM & OpManager best practice?
Hello, are there any recommendations for using OpManager with the APM plugin? I see a lot of overlapping features. Should Exchange and SQL be monitored in OpManager or in APM? Or both? Should APM be allowed to import data from OpManager in the Admin/Add-On setting? What are the implications? How much data will be duplicated? Will APM alerts show up in OpManager, or is APM a better choice for the main view? Thanks for any input.
how to remove a customer account (but there are active agents SD)?
We finished working with one customer. Unfortunately, we can't uninstall SD agents in the company now. How I must remove the assets assigned to this customer / account (reduces the license Number of Assets) ? How can I delete the account, but to I want to see the history of the requests and works log for this customer account ?
Custom Views Issue
We are currently running ServiceDesk Plus 9.0 Build 9012. When we are creating custom views (Settings, Manage Custom Views, New Custom View), under Advanced Filtering, if we choose "Technicians" (then is or is not), then click on the "Choose" button, the only item in the technician list is "None". This used to show the full technician list. Is this an issue with this build of SDP? I reviewed the "read me" list for newer builds but I didn't see if this issue was addressed. Thanks!
AssetExplorer Agent and problem with Windows Backup / wbadmin
Hello, Do You know this problem with Windows Backup (in my case Windows 2008), wbadmin and "ManageEngine AssetExplorer Agent" ? I had a problem with the our Client. Today we lost a lot of time to analyze and solve the problem. Agent Version 1.0.12 / ServiceDesk MSP 8.2 Build 8211 Look at this: http://social.technet.microsoft.com/Forums/windowsserver/en-US/d50b0136-8e7b-4107-b981-109410d82213/windows-2008-r2-system-state-backup-fails http://techtrailmix.wordpress.com/2013/08/06/case-of-crashing-wbengine-and-system-state-backup/
Alert Mass Configuration
Hello-- We're on build #11300. I'm trying to refine which events generate an Alarm in a way that I can apply my custom configuration to multiple devices at once, and can't seem to find where I can do that. Q: As an example, if I want to permanently turn all SQL Alarms off for all of my SQL servers, how would I do that? Q: If I want to turn off any alarm from being generated permanently from all devices, how do I do that? Q: Also, how do I set a notification email to stop sending notifications after
Remote control and chat not working (ver. 90066)
New install and when I initiate chat server shows user is off line. The end user sees the chat box but it is not responding. Remote control using Active X IE 11, the end user gets a box title Edit Connection Setting and fields referring to proxy settings. The box stays visible for about 4 seconds and disappears. On the server side I see waiting for presenter. Actually it appears that all the "Tools" seem to initiate but none of them seem to finish as if the client/agent end is refusing or cannot
How to make additional subcategory 4+
Hey there, just wonder how to make additional category 4+ for incidents? I found that system limits the sub's on 3rd... My idea is to creare this subcategories that i couldn't do. Hardware,Print,Label Printer,Incident,Can't connect Hardware,Print,Label Printer,Incident,Can't print Hardware,Print,Label Printer,Incident,Error Code Hardware,Print,Label Printer,Incident,Needs Category Hardware,Print,Label Printer,Incident,Paper Jam
unable to restore data from fullbackup
I try to restore data to fresh SDP 9019 from fullbackup. I have a 3 backup files backup_postgres_9019_fullbackup_09_25_2014_15_00_part_1 backup_postgres_9019_fullbackup_09_25_2014_15_00_part_2 backup_postgres_9019_fullbackup_09_25_2014_15_00_part_3 When I run restoreData.bat there is possible to select only one filename, therefor I select first one. During restoring data I have a next errors, and the process is stoped and in ServiceDesk directory a lot of ***.sql files. ==== Please wait ! Deleting
How To Apply OpManager AMS
Hello, we recently renew our OpManager AMS, our vendor send us the new XML file but we dont know how to apply it. We have 11100 versión and we are trying to update to 11300 but AMS is required. BR
Need help with configuration
Hi all, I have installed the free version on our AD server. I then used the console to install the agent on two computers. I created a MSI package, tested it on an old machine and it works, and created a configuration task to send out to the two machines. The problem is that neither machine gets the program installed. Can someone point me in the right direction. thanks Mitch
ServiceDesk Projects Task Dependency
I have read that Service Desk plus supports Task dependencies for projects and I have found the dependency map, but I cannot work out how to make one task dependant on another task Can someone give me a clue?
AD Import on a Linux install
We have a fresh SDP install in a Linux environment. However, when I try to "Import Requesters from Active Directory," I receive an error that states; "Active Directory Authentication is not supported in the Non-Windows installation." How can I import requesters from AD, Enable AD Authentication, and Enable Pass-through Authentication? Thank you!
SNMP Trap Listener
Hi, Is there any way to bulk import snmp traps from a mib rather than having to add each trap individually? Rgds D
Cannot complete a task in ServiceDesk change module
I have an implementation task in a Change, but I can't work out how to set it to 100% complete. Therefore I can't close the change. There is no edit option. How can I set the task to be completed?
SMS on APP Manager
Hi I test App Manager v11.9 now.My OS is win2008 32bit. I use M1206B USB modern to test SMS. At Configure SMS Server ,it only notify me : Modem is not connected properly. Check your settings! How can I fixit? Thanky you !
service desk opening with a blank page
service desk is opening with a blank page! any solutions / ideas?
Configure tightvnc viewer with service desk plus
Hello, How to configure tightvnc viewer with service desk plus as a remote control tool? Regards,
Database Query Monitor Alarm
I'm currently testing AppManager, more precisely the Database Query Monitor, and having a strange issue, I don't know if it's a bug or not. I configure a simple query monitor (MyMonitor) for a registry count, enabling "show query output", and then configuring an email alarm with a threshold of 100 (If the threshold is < 100, then a mail should be sent). The monitor is configured to be pulled each 5 minutes. The strange thing, for some reason the alarm is being erased; when I enter in the alarm configuration
Support Center Plus service not starting
Getting the following error from run.bat Could Not Find D:\ManageEngine\SupportCenter\bin\jndi.properties Server is starting. This may take a minute ... This copy is licensed to BrickMan Group Could not create connection; - nested throwable: (java.sql.SQLException: Cannot open database "supportcenter" requested by the login. The login failed.); - nest ed throwable: (org.jboss.resource.JBossResourceException: Could not create conne ction; - nested throwable: (java.sql.SQLException: Cannot open
NCM Plug-in and OpManager Enterprise Install?
The install guide does not say, does the Network Change and Configuration Management plugin get installed on the central server or the probe? I have both running on the same box and the installer is prompting for a location to install.... The Netflow and switch-port mapper plugins both install into probe automatically without prompting.
Encrypting keystore password saved in server.xml
I am trying to secure my wildcard PFX keystore password used for SDP HTTPS conenction following this article: http://docs.jboss.org/jbosssecurity/docs/6.0/security_guide/html/Masking_Passwords.html but as I mentioned there is no JBoss password_tool.bat (on windows) to do the password masking. what can I do?
Expiring License...
Hi, We purchased the Professional version for 5,000 users and now it's soon to expire. I don't know if I'll be able to renew that license before the expiring date. Just in case the Application will work in TRIAL mode or FREE edition mode after that deadline or won't work at all? Thanks Christian
Cisco Switch Serial Number
Hi, i try to discover a switch Cisco Catalyst WS-C3560-8PC-S, i use a device template "Cisco Catalyst 3750 Series" but on Hardware Details i don't find information, can you help me understand why ??? Model SW Version SW Image WS-C3560-8PC 12.2(53)SE2 C3560-IPSERVICESK9-M Thk
Devixe Expert custom reports not saving
Hi we have DeviceExpert build 5970 in production. When we try creating custom HW inventory reports we are unable to generate or save them. When we generate the report, it opens the home page on the popup window instead. When we save we get an error. This happens when we try selecting specific device types. If we use "custom groups" it seems to be working. What can be done to solve the problem? Thank you
Resource Group
How do I show who owns which resource groups? I am an admin and some users created several resource groups that nobody knows who owns them? We want to delete these.
Custom Monitor ALLOT
Hi I have configured a custom monitor that test an ALLOT PIPE. I have tested the SNMP with the following command from the server: snmpwalk -v 3 -u MD5 -a MD5 -A MD5UserAuthPassword12 -l authNoPriv 172.24.133.75 .iso.3.6.1.4.1.2603.5.4.2.1.10.7.0.0.48 And so the answer is: iso.3.6.1.4.1.2603.5.4.2.1.10.7.0.0.48 = Counter64: 28061 That works fine. But when I test the monitor within the Opmanager probe I've got results that aren't good (usually 0 but others) The Opmanager is running on Linux. Thanks
EXtreme networks EAPS monitoring..
Hi! Has anybody had any success of monitoring Extreme NEtwork Switches EAPS in opmanager?
Login Issues to SD+
Having a weird issue with SD+. New instance, fresh install, new server. Users have imported from AD fine. LDAP is configured and connecting fine. If I make a user on the SD+, instead of importing it, and log it in to Local, it works fine The Admin account works fine (on local) dB is MSSQL (same as the original instance) No account, be it a requester or technician, will log in with domain credentials, it just says "username or password incorrect" The same account still works fine on the original
CMDB in SDP On Demand
Is there a plan / timeframe to implement a CMDB in the on demand version like the on premise version of Service Desk Plus? It is increadibly helpful to see the relationships without having to go into each individual server / workstation like I am currently doing.
7936 Hotfix released
Dear Customers, We are happy announce our new hotfix 7936. You can download and install the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features and issues fixed in this release. Features/Enhancements : Sl.No Feature ID Description 1 10396 Added “Go to Request ID” option in the global search across module tabs. You can now enter a request ID in the Global Search input to go to a specific Request. 2 12131 Included the fields
Mapping LDAP fields with service desk
How to alter service desk user field mapping so that it will get exactly mapped with LDAP?
Can OpManager detect certain text in a log file and alert on it?
Can OpManager detect certain text in a log file and alert on it? Specifically, I have a Tomcat instance running on Linux, and occasionally it starts logging "out of memory" errors in a log file. Is there any way I can get OpManager to monitor the log file and alert when it sees the text "out of memory"?
Add attachment to solution
Hi! In our company a solution to request is some file(s) (xls or pdf etc) and some comments to them But we cannot do it now - ServiceDesk has no such feature. Workaround is to attach file with one of the conversation to the requester, but when time pases it's rather difficult to find solution if it is not where expected. Images can ba added to the solution, so why other files cannot?
HTTP status 500-
Getting the following error when connecting over vpn: java.lang.NullPointerException org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:2180) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
Agent Configuration
Hi, We have deployed the asset agent to the computers with wrong information in the agent configuration. Now we replaced the ManageEngineAssetExplorerAgent.msi and only the new computers with the new agent are getting scanned at boot. Can somebody please edit and send the AgentConfiguration.vbs to me based on our settings. Please find the details below: If you require the AgentConfiguration.vbs, I can email it to you. Thanks. Rafeeq (rafeek4u@gmail.com)
Cannot clean some monitorings on a MSSQL server
Dear support, the story is : I monitor a MSSQL server with X MSSQL instances using the MSSQL plugin. 2 MSSQL instances have been removed from this server. So I deleted the monitoring of these 2 instances,... BUT the servers is still raising alarm of "MSSQL - XXXXX service is down", even if these two monitoring have been removed. I tried to use Remove DB entries tool and readd the device : Not OK,.. I tried to remove the windows services in Admin panel and readd it (as the monitoring is still used
Caller Machine Name is \\TMP
We have Ad Audit Plus running and we can see locked accounts information. Occasionally the Caller Machine Name is \\TMP. Does any one know why we are not seeing the hostname of the device?
Report Generation Time VS Time Change
I have a number of reports in the service desk plus system (on demand ). These reports have been scheduled to automatic generate every week. To extend the explanation, they will be generate every Monday midnight (or 00:00). These generations are the Central European Time (CET) zone. On October 26th, 2014, all CET time will be minus one hour. Do we have to change the report generation time later one hour to stay at 00:00?
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