Incidents not reduced
Hello , we are testing a SC and we have incident based contract. But when requests are opened and closed, the contract (incidents used) are not updated and remain unchanged. what can be causing this ?
Pickup Time Within Business Hours
I have a request for a report, however Support told me it was not possible, so I will post it here as a feature request. We would like to be able to show the average time a technician takes to pick up a ticket while within business hours. So for example, a request comes in at 4:49 PM on a Friday (assuming normal business hours M-F 8-5), we do not want a report that will show the time the ticket sat unassigned over the weekend and would like this time excluded from the report. We have a 24/7 shop
Self Service Portal - Close request
Is there a way in the self service portal for users to close a request?
Custom Report to show CIsco Software Version
Looks like Sys Desc has the Cisco software version info....can this be put into a custom report?
ADSelfService Plus 5.1 SP 0.6 is crashing after approx. 10-12 hours of operation. Service won't restart. Server reboot required to fix issue
Hi All, I've inherited the support for our ADSelfService Plus Software. We started to experience an issue a few weeks ago where the ADSelfService Plus software was crashing after approx. 10-12 hours of operation. When we attempt to restart the Service after it crashes, the Service starts, and then stops. The only way to resolve the issue and get software working again is to reboot the host where the ADSelfService Plus software is installed. It appears that the Software crashes, leaving orphaned
Exchange ActiveSync not works on android
Hi team I've create a profile to manage the Exchange ActiveSync mail configuration but when tired to deploy it, I received Execution Status = Succeeded and Remarks = The following is/are not applicable: ActiveSync So on my tablet the mail configuration is not created. I've also tried this morning with the new update, 80358 the Android version is 3.2 Thanks Stefano
patch directory
hello i copied from the patch store directory all the patches to an offline installation of desktop central but they didn't all show in the "downloaded patches" on the software.
Disable user from installing and uninstalling software
How can we Disable user from installing and uninstalling software. can it be achieved in Desktop Central?
regasm Deploy silent
I have a problem with a software to distribute. normally we distribute the software silently but I need to register a library of .net with regasm, always shows us a msgbox, in which we have to double click, to register this library. When launched from the central desktop , not shown the msgbox, and never ending distribution. I tried with options of regasm / silent and / nologo but not work. Any idea to help me ?? Thanks...
high utilization by Dcconfig,exe in windows XP
I am facing high utilization by Dcconfig,exe in windows XP system Please Help me.
SQL Query for escallations
Hi, I'm looking for where escallations are stored in the database for incidents. We have escallations setup for our incidents (level 1 and 2). Our servicedesk get an escallation email when it is time to remind the technician of an incident about to run out of time. The servicedesk personell make a note of this conversation with the tech in the incident. I know how to find the notes but I would like to match it with the sent escallation to see that the process actually is used. What I mean is
Password resets
Why doesn't this application have a method for my helpdesk to log into the portal as a admin to conduct a password reset on a account?
Enroll answer not save for security question when mark some question was set to mandatory.
Enroll answer not save for security question when mark some question was set to mandatory. User will keep asking for input enroll answer for security question.
ServiceDesk Plus and ServiceDesk Plus MSP features
Hi, Do you plan to add the new features of the problem/change management from ServiceDesk Plus in ServiceDesk Plus MSP? Why ServiceDesk Plus MSP is always behind the ServiceDesk Plus on functionality and frequency of updates/patches?
ServiceDesk Plus 9015 Released
Dear Users, SDP 9015 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9015 SDF-55868 : "Asset State" and "Expiry Date" filters added in Summary report section. Issues Fixed in 9015 SD-57144 : Problem in upgrading from 9013 to 9014 for the mysql DB has been fixed. SD-56615 : Software version column is not available in installation list view in software details page. SD-56037 : License name is missing in
SAP JCO 3.0
we have install app manager 11 and want to use it to monitor to SAP but looking at the prerequisite is to use SAP JCO 2.1.10 but when i go to sap jco 3.0 is only available. can i use sap jco 3.0?
GINA client and foreign languages (SCCM push)
I've got a support case open but just posting the question in case someone knows. We deploy all of our laptops to use the browser and operating system language for the country its deployed in, eg French in France, Spanish in Spain, Austrian-German in Austria etc. These computers don't have English language packs installed on them, I've been testing GINA rollout in France ahead of what I'd hoped would be go live early next week but the GINA clients are in English (the link to reset/unlock password
Regedit after deploy of software
We have a situation of having to deploy a software add on for outlook and part of the process is to do a regedit to add a url. The only way we can figure out how to do this is push the software and then psh the reg punch. The question is, can a batch file after the software push do the full process in one attempt as we have a lot of computers to do and what would you put n the batch file. We have tried this line in a batch file with and without the /E and it does not work. Any help would be appreciated.
Configuration report
Hi, Can someone please tell me how to get a report which shows me which registry setting was applied to each user, currently this report only shows how many registry settings were applied but does not show which they were. I also tried to find an option to report on a specific registry setting configuration, but there does not appear to be one. The report I am looking for should show each user and each setting that is applied to that user something like this Username reg setting configuration
Server unreachable, right now!
I have set up the force enrollment script as detailed in the documentation. However when I log on as a user that has Force Enrollment applied to their policy, I get a popup message box that says "Server unreachable, right now! Firewall is off on both server and workstation. I am able to get to the web console from the workstation with no problems.
addDeviceToNProfile no longer works
Hi, After upgrading to build 11100, I encounter the following error when attempting to add associate a notification profile with a monitored device: #cdata-section --------------
Configure Netflow
Hi I want to understand whats the different between set up Netflow using the below methods and which the best recommended procedure for setting up Netflow. 1. On the Interface router-2621(config)#interface FastEthernet 0/1 router-2621(config-if)#ip route-cache flow On Router router-2621(config)#ip flow-export destination 196.0.0.1 9996 router-2621(config)#ip flow-export source FastEthernet 0/1 router-2621(config)#ip flow-export version 5 router-2621(config)#ip flow-cache timeout active 1 router-2621(config)#ip
Support for IE hotfix 2991509?
I just heard about the new Microsoft hotfix to address slowdown problems in IE versions. Here's the link to the MS KB: http://support.microsoft.com/kb/2991509 I've downloaded the .msu files for IE v9 x64 through IE v11 x64 and have created software deployments for them (using wusa.exe <patch> /quiet ) but wondered if Desktop Central would be providing patch scans and deployments for these hotfix versions? Thank you.
Requests page defaul on login
Can we set the Requests tab to default when we login (instead of Home tab)?
Application Manager 11.8 enhancement
Hi all; What are the enhancements in the SP11.8 ? I can't find them on the web site and i want to know what will be changed before installing. Regards
Servicedesk pro start up issues - application layer...................
Hello, We've been evaluating servicedesk pro for awhile now and I've not had any problems until today. When I attempted to start servicedesk up this morning after a reboot I sat there for 15 minutes while the Application layer tried to load. I've been through the google machine regarding this issue and I know its not my sql connection and I cannot find anything in the logs that point to the problem. Below is the screen shot of run.bat and I've also got the serverout0.txt or any other logs you
Service Desk Plus - Dynamically grouping computers using IP address
Hi All, I am trying to dynamically group PCs based on the first 2 octets of the IP address of the machine. When I create the group in SDP and select "IP" + "begins with" the system will only show PCs if I use the first octet ONLY. When I add the second octet no machines are displayed (Yes there are machines with that IP range in the system) e.g. 10.5. Is this how the system is intended work? Our machines are grouped per floor by IP range i.e. 5th = 10.5.x.x. Is there anyway of doing this using
Google maps not showing on new PC
We have Opmanager running nicley and I have our branches placed onto a google map which shows fine on my PC. (I have added the maps.html file to the directory on the server) But if I log on to a different PC the Google map does not show and it displays the message about adding the maps.html file for hte api. Anyone know why this would be? Rob
Setting Default Columns in Requester's "Requests" tab
Hello, We are wanting to set default columns for every user to see when they go to the "requests" tab of their service desk. There are a few options, such as "due by date", that we do not want to be automatically shown to the user. Honestly it would be preferred if they could not see it at all. Is there a way to set which columns the requests can see when they go to their Requests tab? Thank you.
Passing information into a new ticket
I am trying to create a link that will pass variables to a new ticket. Functionality wise, I'd like it to mimic the Quick Create as if somebody typed in data into the Description and then pressed Add More Details Is something like this possible?
Update Subcategory and old records
Hi. Recently we changed our subcategories, How can we set the new subcategories to the old records (Incident/Request)?
Cannot see PO associated assets.
Hi We're having an issue where a certain technician account cannot see a PO's associated assets, the table appears blank. We can search for the asset and see the link to the PO is present and other accounts do not experience this? We have tried numerous computers, the issue follows the user. 9.0 Build 9012 thanks in advance
Requester Details
Use the query below to generate the report, to list the requester details in ServiceDesk Plus. SELECT AaaUser.FIRST_NAME "User NAme",AaaContactInfo.EMAILID "Email", AaaContactInfo.LANDLINE "Phone", SDUser.EMPLOYEEID "Employee ID",SDUser.JOBTITLE "Job Title",AaaLogin.NAME "Login Name", dept.DEPTNAME "Department", sdo.NAME "Site",AaaLogin.DOMAINNAME "Domain Name" FROM AaaUser INNER JOIN SDUser ON AaaUser.USER_ID=SDUser.USERID LEFT JOIN AaaUserContactInfo ON AaaUser.USER_ID=AaaUserContactInfo.USER_ID
Ticket Reassignment notification
Is there a way to Notify the technician if the ticket is reassigned ? Currently when a ticket is auto assigned, the technician gets the email, but if the admin reassigns the ticket to another technician the second one doesn't get any notifications
Windows Services by Availability report
Hello Strange behaviour after upgrade to build 11300. Windows services by availability report not working any more. Showing that no data available. Tried in old GUI and new API.
Problem with "Change Password" for the domain user accounts (with non-english names)
Function "Change Password" does not work for the domain user accounts (resource type WindowsDomain, non-agent mode) in whose behalf contains non-English characters. However, a problem with https://forums.manageengine.com/topic/windows-agent-workstation-and-local-accounts-with-non-english-names the ability to use non-English environments PMP is very limited. Please fix this problem. In native_log.txt [14:02:02 06/23/14 .\src\ADNativeUtils.cpp 250]::ADuserName : pm_svc [14:02:02 06/23/14 .\src\ADNativeUtils.cpp
Private Reports of other users
Hi, is there a way to see reports of other users? I'm administrator and want to see all reports even when they are marked as 'private' by the user. Cheers, Per
7935 Hotfix released
Dear Customers, Today we have released 7935 hotfix. Here you can download the hotfix 7935 http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features and issues fixed in this release. Features/Enhancements : Sl.No Feature ID Description 1 12119 Request Archiving - Excluding Specific Business Units Option to exclude specific Business Unit requests from archiving. This setting is available in Admin --> Global Settings > Data Archiving Issues Fixed : Sl.No
How to re-classify server as Virtual device
Hi there Just lately I've had a few VMs import into opmanager under server classification rather than virtual device. How can I correct this? I doesn't let me simply change classification from the drop down menu. Thanks Regards Jason
Manage Business View on on Central Server
Hi, I migrate my enviroment from a Standalone to a Central/Probe enviroment so now instead to have one console I have 6 (1 Central and 5 Probes) to better collect data direct on every remote site. Now I want to manage my Business Views only from Central that point to bussiness view created on Probe so my question is: Is possible to create a Business View on Central Server and create a link on that that point to a Business View (created by L2 map for example) in a Probe Server? I don´t see this option
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