configure ldap attribute

configure ldap attribute

I am trying to sync more information from AD than what is defaulted in ServiceDesk Plus.  I found the following information, but don;t know if it relates to this issue:  Will this work, how do I define particular fields to import, is there a way to change the sync page, so I can run that default sync, or will I have to run this script on a scheduled time?  How do I run this if we are using mysql instead?

If the application is installed in PostgreSQL execute the Command from CMD.

C:\ManageEngine\ServiceDesk\pgsql\bin psql.exe -U postgres -p 65432 -d servicedesk

Below the query to change the mobile numbers to primary numbers to import your data from LDAP.


1. First query to find the tables -  select * from "public".sdldapfieldmap

2. Second query to update the value of the database -  update sdldapfieldmap set ldapfieldname='mobile' where sdfieldname='phone';

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