7936 Hotfix released
Dear Customers,
We are happy announce our new hotfix 7936.
You can download and install the hotfix from the below link
Here is the list of features and issues fixed in this release.
| Features/Enhancements : | ||
| Sl.No |
Feature ID |
Description |
| 1 |
10396 |
Added “Go to Request ID” option in the global search across module tabs. You can now enter a request ID in the Global Search input to go to a specific Request. |
| 2 |
12131 |
Included the fields Status, Subject, Description, To/Cc in the Criteria list in Automatic invocation action of External Actions. |
| 3 |
12142 |
Remote Assistance session initiated for a request was not captured in Request history. |
| 4 |
12165 |
When Support Rep logging in and creating a New Request, it should automatically default to that Support Rep creating the request. But this will not applicable, if the selected Request Template has a default Support Rep assignment. |
| Issues Fixed : | ||
| Sl.No |
Issue ID |
Description |
| 1 |
9073 | Mail fetching issues have been addressed. |
| 2 |
11575 | While editing an SLA, under Enable escalation, quotes are missing for the Support Reps name added in the list. |
| 3 |
12018 | Request default field value changed from "None" to any value and vice versa, that information was not captured in Request history. |
| 4 |
12116 | The Industry list showing only 25 entries in the list, even though added more than 25 in Admin → Global Settings → Industry |
| 5 |
12123 | Renaming the Link Name “Submit a Ticket' throws error in the Customer Portal. |
| 6 |
12125 | Reminder Notification email was not sent in a specific use case, when a task is set with a reminder. |
| 7 |
12138 | Request additional fields are not getting listed in the Search Criteria section of Advanced Search option while it is invoked from Global Search. |
| 8 |
12149 | S olution content is not properly rendered in Request resolution editor, using "Copy to Resolution" option. |
| 9 |
12167 | While adding a Contract using API, the application throws exception. |
| 10 |
12168 | When same Product Name and Product Type added in two different Business Units, there was an URL accessing issue when clicking Submit a New Ticket form in Customer Portal. |
| 11 |
12170 | R equest URL is not accessible for Support Reps, when the request notification mail is customized as "Plain text" format. |
| 12 |
12171 | Support Services check box tool tip is showing as a html tag in Support Plan settings in Admin → Contract Settings |
| 13 |
12172 | While adding a New Custom View, Criteria Value is not showing in Swedish Language. |
| 14 |
12186 | While trying to import requests from a spreadsheet (.xls file), it does not update the Request Status that is available in the spreadsheet. |
Regards,
Arun
SupportCenter Plus