Server shares not listing
Hi, We have a server that has a name 15 characters long, when trying to add the server in ADAudit plus only 14 characters are showing, (e.g. "abc-filestore-01" listed as; "abc-filestore-0"), so when we try to list the shares, it comes up with an empty list. Server resolves fine in DNS and the NetBios name shows fine, server has been in service for a few years and all shares are presented to users without any issues. Anyone happen to know how we can get this working?
Openn SSL & Apache Updates
Hello, Any idea as to when in DC openSSL will be updated to 1.0.1h or later and Apache be updated to 2.4.10 or later? My security team is on my back to get both updated or they will block my DC server. I have been a paid member using DC for years and I know that it takes time to make changes and test out those changes, especially with new packages like Apache. But, if you could please try and see if your development team can push out those two updates in a more timely manner, I am sure that would
hotmail account
dear sir i need to configure the help desk setting to be able to use "send request to help desk" from the agent, but i've a hotmail mail account and i entered the mail server but it's not working, can you please help me on this issue thank you
August 2014 - Patch Tuesday support - Status Update
Team, August 2014 - Patch Tuesday support - status update New Security Bulletins : MS14-043 - Vulnerability in Windows Media Center Could Allow Remote Code Execution (2978742) - Supported. MS14-044 - Vulnerabilities in SQL Server Could Allow Elevation of Privilege (2984340) - Not Supported. (Since " SQL Server " is not supported.) MS14-045 - Vulnerabilities in Kernel-Mode Drivers Could Allow Elevation Of Privilege (2984615) - Supported. MS14-046 - Vulnerability in .NET Framework Could Allow Security
Hotfix 7934 released
Dear Customers, Today we have released the hotfix 7934 Please upgrade your application to fix some of the existing issues http://www.manageengine.com/products/support-center/service-packs.html List of issues fixed in this release: https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7934 Regards, Arun SupportCenter Plus
SDPlus 9006 Search Error (SD-55271)
Hello Support team, I have a error when i want search the catalog. You can see the screen shot on the attachment. It happens after the version upgrade. I am using SDPlus 9006. I need your help for this issue. SD-55271 : While searching the request template, the request template which are associated to the user groups are not listed has been fixed. Best Regards
Free SQL Health - Doesn't see server
During discovery, many servers with SQL Express (application specific) show up, but our production MS SQL server doesn't. For security reasons, out server uses a non-standard port. Is there a way to tell Free SQL Health Monitor what port I'm using?
tech cannot create and assign ticket to herself
One of my techs cannot create and assign a ticket to herself. She gets an error "You cannot create a request for this user, the user belongs to a site for which you do not have access" We are not using sites. I have checked the support group and it is set to allow user to view all tickets I compared the tech account to other accounts for other techs and all seems to be set up the same. Can someone offer some advise to figure this out?
Problems with orphaned
Hello. I have a problem with OpManager, related to orphans, my situation is as follows: I have vCenter you have ESX, the ESX has 10 virtual machines, in the OpManager Discover 10 VM but some of them are orphans. In Appmanger add the same vCenter, but only detects 5 VM, but these 5 VM are orphaned in OpManager. That may be happening with OpManager not discovering detects well the VM?, And what about AppManager can not detect all VMs that if caught in OpManager? I have the latest version of OpManager
Servlet API: Account addition failed
Service Desk Plus MSP 8.2 Build 8208 I was able to add accounts using the servlet API, but now am getting the error "Account addition failed". Am sure that I haven't made any changes in the settings.What could be the reason for this issue.Please help me to solve this.Very urgent.thanks
Issue with SDP Patch 9.0.14
After updating to 9.0.14 the SDP webpage would not load. A white screen would only show. We're reverting to a checkpoint on the VM to restore functionality with 9.0.12 installed. Will work with support once I patch again and give log files.
issue with remote control (agent) that has multiple monitor
as the subject says. SDP version 8.2.0 Build 8217 Agent Version: 1.0.15 client's monitor has the following setup: 2 monitors, the right-side monitor as the primary when connecting to the client above, I can only see the primary monitor (his right-side) but if I move/click the mouse etc, the other person sees the mouse interacts on his left-side monitor. (so I'm not clicking what I thought I'm clicking) Another case, still with 2 monitors, this time the primary monitor is on his left-side. when connecting,
samsung mobile
hello i blocked the usb drives but it also blocked a samsung smart phone, and i excluded the device by instance ID but it didn't work it's still blocked.
Another Wildcard SSL Question
I have attempted the instructions at: http://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html several times a few different ways. Like... with a password on the pfx, without (keystorePass=” ”), etc. The service starts just fine, there are no event log messages indicating an error (other than a Postrgress error: LOG: skipping missing configuration file C:/ManageEngine/ADSelfService Plus/pgsql/data/postgres_ext.conf). Despite doing all of this and double
Desktop Central agent "Apply configuration" Question
Why will the desktop agent on users computers not reapply configurations when "Apply configurations" is clicked? For instance I have a shortcut configuration that puts certain shortcuts on peoples desktops. If a user would accidentally delete one of these shortcuts I could tell them to right click on the agent on the task bar and click "Apply configuration" and they would appear in a few seconds. Now they will not show up at all unless I go into the console and "Deploy" the configuration. Then
Create and Deploy custom script to agents
We are required to run custom script(for example .bat,.exe) for Desktops at specified time. Somebody please help.
Force Enrollment - How does is work?
Hi, So i am in the process of setting ADSelfService Plus up and have basically everything working correctly apart from the Enrollment. I have setup the configuration policy to apply to 2 containers in Active Directory (with users in both) and have set Force Enrollment to apply to these containers. The hta script has been placed in to Sysvol and a time has been set for the hta script to run. However at logon or at the time of the notification nothing is being displayed to the user. How exactly does
Disallow setting primary group
Hi, I want to let users add and delete group memberships within the OU I assigned to them. The member of-field within single user adjustment works just fine except that I want to disable the set primary group button. I have tried several ways to disable this within AD delegation, but disabling this button seems not to be a feature (or it is not working as it should). Can somebody help me with this? Best Regards, Tom
launch application at login and also on every refresh
Is there a way within desktop central to launch a configuration at login and also have desktop Central re-launch that application everytime it does it's refresh? Regards Everton.
Fail to upgrade ServiceDesk 8217 to 9
Hi, Im trying to upgrade my SD+ build 8217 to 9 using the following ppm file: ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0.ppm But after the backup, Im getting this error: SD+ is running on Windows 2003 server and using SQL as DB Could someone help me, please? Below the error inside updatemgrlog.txt Thanks Paulo Santos Aug 13, 2014 1:15:31 PM [SYSOUT] [INFO] : stopping DB Server >>>>> false Aug 13, 2014 1:15:31 PM [SYSOUT] [INFO] : Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]
Edit Problem and Change Templates?
Is there a way to edit the Problem and Change templates? I'm using ServiceDeskPlusMSP 8203.
Window Size
Hi guys, I note that when sending an email from the service desk I've always got to scroll down to click send, I'm using Firefox v30.0, any tips to set my software to fit, or can you set the send email page dimensions to be a bit longer? Thanks!
Assigned Roles
Hi there, How do you change roles that are assigned to a technician in 9017? The number of calls logged for the day (on the dashboard) vary between users, and I suspect it's got something to do with the roles assigned - but I can't find the section in the new version. Thanks Nicola
search not returning results after date
Hi, Is there a way to tell the system to reindex the search? We're not getting any search results on requests after the 15th of July. On MS SQL, 9.00 Build 9008.
LDAP authentication
Hi, I have a problem , i import users from LDAP and then i want to add new Requesters by my self . but when i add new users , how can i Authenticate these users to LDAP?
SMS alerts implementation
We need start to use the sms option to send alert to technical people but we dont know what need, my supplier "Agrega Honduras" tell me that not posible, and offer use the movil app ... but some people required received the sms and we need know how is posible.
Product roadmap
What is on the roadmap for future releases of EventLog Analyzer? What new features can we expect in the next few patches?
RegEx handling in Syslog
We have been trying to monitor the state of a series of scripted jobs we run on one of our servers and have been using the Syslog feature to do so. Our syslog entries have "ERROR" and "OK" substrings, and the script name within each message, e.g. [INSTANCEA_standby_mover.sh] ERROR : file could not be transferred [INSTANCEA_standby_mover.sh] File transfer OK [INSTANCEB_standby_mover.sh] ERROR : file could not be transferred [INSTANCEB_standby_mover.sh] File transfer OKCurrently, our 'Critical' match
Exchange Monitoring User Counts and Sessions
Hi, We are operating OP Manager 9.2 with exchange monitoring. OP Manager showing very high User count as compare with actual counts which we check through exchange console. Kindly find attached snaps for your reference and guide me about the same. BR, Arshad
Report to track time worked
We are trying to find a way to use ServiceDesk Plus to tack time spent on a particular item. We want to be able to get a report that would give the total time worked on for this particular task and the total time the technician worked in a day. We are trying to use tasks with 2 work logs to accomplish this. One work log is for the total hours in a day the technician worked and one for the total time the technician worked on a specific item. In the end, we want a percentage of time the technician
NCM Installation
Hi, I have installed the NCM Plugin in my Opmanager 8.5 installation. Installation was OK. I get the "Network Configuration Management" tab on top of OpManager, but when I click it I only get a page saying "[!] Sorry, the page you requested was not found" Anyone have any expereince with this? Thanks, Jan Ove G
Modify User with copy user attribute
Good Morning First I wanted to say thanks for adding the copy user attributes feature. Been waiting on this for a long time. But I have 1 issue currently. Does this feature exist when we modify a user? Example. John Smith is moving to the construction department. I want to modify his account and copy a users attribute from the construction department. I don't see the "copy user attribute" when I go to modify a user.
Assigned To Note
Hi guys, Another idea for you :) When a ticket is picked up or assigned to a technician it would be useful to have a note added to the "Discussion Notes" section of the ticket so that we have a track record of date/time tickets were assigned. For example the note only need be something like "Assigned to: John Smith", the note itself has date and time in the corner so no need to write that in the note. This would help to determine how long a ticket was unassigned, how long it has been in the technician's
Diagnostics - Server Health Report
Is there a way to get the Report that ist shown under Support - Support - Diagnostics - Server Health Report as a sheduled report to a e-mail adress? I ask, because we encounter the problem that some systems are not monitored correctly and we only found this out when we need some values like CPU usage, but the it is to late.
Opmanager 11.3 modem issues
Greetings, I've installed Opmanager 11.3 free edition, and I wanted to send SMS alerts through a Samsung Galaxy Duos Star, is that possible? When I connect the smartphone to the PC, it install modem in a COM port, but when I go to SMS Server Settings, and insert the COM port and Mobile Number, it says that modem is not connected ... I already changed the sms.conf in CONF folder and inserted the phone PIN code, changed the baud rate to 230400 (phone baud by default) and keeps saying that modem is
How to update tech login name?
Hello there, We just changed our domain and we use email addresses as login names so I would like to update each of our techs login names from the old domain to the new one how can I do this? As when I try to edit that field it is in Red and will not let me change it. Thanks Harvey
ADSelfService edit Manager limit to OU
Hello, is it possible to limit the results shown in the edit Manager Dialog to a certain OU ? currently it shows all accounts in the AD even service accounts which the user don't need to see when choosing his manager. or is there a chance to have a search field only where the user put in the first letters of the name of his manager and press the search button for completing the name? thanks Thomas
Request for upto date documentation
Hi, Can I request that someone spends some time updating your user guides with the new features and functionality that has been introduced please? Thanks MPServiceDesk
Problem starting netflow server
Hi there Wanted to trial netflow plugin however I'm not able to start the server: ----------------------------------------------------------------------------------- Starting Server from location: C:\Program Files (x86)\ManageEngine\OpManager\Net Flow ERROR CODE : 523 Invalid License File Please contact AdventNet, Inc. 5645 Gibraltar Drive Pleasanton, CA 94588 USA Phone: +1-925-924-9500 Fax : +1-925-924-9600 Email : info@adventnet.com WebSite : http://www.adventnet.com ERROR CODE : 469 Invalid License
Exclude Assets from Scan
Is there a way to exclude specific computers from the Asset scan as i have some assets with a specific Type like "Unmanaged servers " need to exclude them from the scan .I didn't have a specific group for them in the AD but the comman factor between them is their Type So please advice.
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