view desktop - Not Working
Hi, I am a new user to ManageEngine and have created my server and connected one device. I can see the device and audit SW and HW and display announcements. However, when I go to remove control, I can connect to the device but when I select View Desktop it flashes Loading and then goes back to view Desktop again without displaying any messages or screens. any ideas Vince
User Creation Templates Duplicate Detection
Our Companies naming policy is to use FirstLetter of Given Name, then surname, e.g. msmith for Mark Smith. Where there already is an msmith, then we use the First Two letters of Given Name, then surname, e.g. mismith for Michael Smith. Should we have two Michael Smith in the company, then we continue using letters from the firstname, this time three letters, so it will be micsmith for the second Michael Smith. So far, at best I seem to only be able to make and use two formats: FirstLetter of Given
.MIB FILES
Hi!! I have a question about .mib files. I entry in MIB Browser and load a file .mib about DataDomain (from EMC). I discover this DataDomain but this Hardware isn´t well categorized. I look in the list and i don´t find the type DataDomain. This happens with all others .mib files that i load. What do these files do?
Replying to Requests - E-Mail CC
Need to know how to do the following when a Technician replies to a Requestor when working a request. 1) Prevent the servicedesk email address from being included in the CC field 2) Prevent originally CC'd people from being included in the CC field. I could not find anything in either the Email Server settings or the Notification Templates for rules related to Replying back to Requestors. The "Reply a Request" does not contain items for anything but the Subject and Body.
Unmark Problem as Known error
Hello, We have discovered that there's a field in Problems named 'Known Error'. This field turns to 'Yes' whenever a solution or workaround is documented in the problem. Now, we need for some specific reasons to unmark this. In other words, we need our problems to eventualy stop being known error. We have not been succesful trying to accomplish this. How can we make it?
Custom content variables on approval template email
Hello, I have created custom fields in a request catalog template. Is there a way to add these custom variables to a ticket template? Ex. We have a request for a user to upgrade or change their mobile device. I have add custom fields in the request to stream line the process from paper. One of the fields is Device Type. Is there a way to add the custom fields to the content variables on the template so the approver doesn't have to scroll all the way to the bottom to see what they are requesting in
Thresholds are saved to other monitor in the same template after saving
Hi, Few days ago i have installed from zero the 11300 on a new server - Windows 2012. I have created 11 new Custom monitors for Cisco equipment and added them to an existing (out of the box template): Cisco Catalyst 3750 Series. I have added 2 devices and all was running fine. I have used some of those monitors on another template also. After some time (1-2 hours) I discovered I have put a wrong threshold for one of the monitors into the template of 3750 switches. I have edit the template, correct
Desktop Central - Patch Edition Available!
We are happy to launch a new edition with all functionalities related to Patch Management and associated System Tools. The Patching features would be enabled for the licensed systems of Patch edition and you can view comprehensive Patch Management reports determining your network's vulnerability. All the other capabilities offered by Desktop Central can be availed by up to 25 computers and 5 mobile devices. For more details on this Patch Management suite, click here. Visit our online store to get
Need Advice on Unstable ME OpManager Service
Hello-- We are running OpManager build 11300 with a Central Administration and 4 Probes. *Each probe is on a dedicated VM server with ample allocated resources. The central admin, and 3 of the 4 probes run without problem, however, one probe "Probe 2" has a service problem every day. Basically, the web gui just spins, I remote into the server and try to stop the ManagedEngine OpManager Probe service, and eventually get an error that the service would not stop in a timely manner. I end up having the
Database Diagram
Have you got an up to date database diagram please? Specifically I'm looking to get the Product information Type/Name and Additional Fields that we have added as well please out of an old style MySQL DB, a query would be extremely helpful. Regards Rich
Hyper-V orphaned VMs
Gents, Rediscovery works very strange. Ip address was changed on VM. Now I see two VMs with the same name. See the attached screenshot. 1 and 2 are the same. But I can't delete 1 or change its ip address. I can delete 2, but I suppose it will delete all my custom settings and monitors. 2 is the real running VM. Would be nice if you can merge VMs with the same name. Or administrators can delete any orphaned VMs. Thanks
Multiple Teams on one installation
We've been using SDP for some time for our IT team but now we are looking to expand it's use across several unrelated teams. The idea is to use a single installation to support different, unrelated teams who do not need or want to see each others requests. Calls will mostly be logged by email with each team receiving email to a different address. I've got as far as the idea that SDP can pull emails in from the different mailboxes but I'm uncertain how to proceed further.There's all sorts of possibilities
Where can I read the description of the database structure opmanager.
Where can I read the description of the database structure opmanager. I need to extract information from the database opmanager. Thank you.
scheduling custom script
Hi, I want to run a custom script everyday that checks and reports the percentage of space left. I want to run this everyday but unfortunately I don't see an option to do that. Its says I can run it at logon but I don't login to every server everyday. Is there anyway to get Desktop Central to run the script at a specific time everyday or even several times throughout the day?
Desktop Central to 90003 from 80294 upgrade failing
Hi, I am trying to upgrade my version of Desktop Central to 90003 from 80294. However each time, this is what it does: Creates a backup Goes through the installation process Goes on to say uninstalling before the final message states uninstallation successful. Looking at the logs the only 'severe' messages I can see are below, although there are a few instances of these within the logs: Sep 19, 2014 3:48:11 PM [com.zoho.framework.utils.crypto.EnDecrypt] [SEVERE] : Encryption failed Sep 19, 2014
Attachments at top of response, not bottom
Hi guys, I'm pretty-sure that this has been asked for before, but just in case it hasn't; woudl it be possible to have response attachments shown at the top of responses (a-la Outlook and most other email clients) instead of at the bottom? Whilst it's nice that you've provided an 'attachments' link which auto-scrolls to the bottom of the response, I'd say that it's not overly-intuitive and, if your responses are increasing in size with each reply, it can result in a lot of unnecessary scrolling.
how to turn off Directory Traversal in your apache?
Hello, We had a recent security audit, and our ServiceDesk server is being flagged for an Apache vulnerability. It is recommended that we inquire about disabling Apache directory traversal at the server. We need to resolve the following, please advise: Apache Tomcat Directory Traversal Vulnerability Port: 80 Protocol: TCP Description: Apache Tomcat is the servlet container used in the official Reference Implementation for the Java Servlet and JavaServer Pages technologies. Apache HTTP Server running with
Notification icon - can you show completed tasks?
Good morning, I've been looking through various settings for build 8217, and cannot seem to locate a way to enable the notification icon (on the main page that shows a red indicator for new notifications) to display when tasks are completed. It currently will show when a task is assigned, but that's all. We have an email rule that will email the technician when it is finished, but we'd like to have the completion show in the notification dropdown if at possible. Can this be done? Thanks, David
Tickets on weekends
We're trying to determine how busy we will be on the weekends if implement 24/7 support. Do you have a query that will list incidents created on Sat/Sun by site?
Can the Alert Reports sent from Alert Profile be adjusted?
We have recently deployed Netflow Analyzer and I have been playing with the Alert Profiles as being able to receive an emailed summary of what source & destinations are generating high traffic loads is a real time saver for us. One thing I have noticed is that the report that is sent tries to cover a period 10 minutes before & 10 minutes after the event. This could be useful but most often the report is sent so quickly that there is no data for the 10 minutes after the event as that time period
Removing windows service from monitoring
Is it possible to remove specific services from being monitored by the windows service monitor? Im using the 30 trial version 11. I'm getting alerts that that the windows search and sql browser services are down. Which they are but they aren't needed on our SQL Servers.
Change Management Roles
There is any way to select groups and not only technicias to assign the roles in the change management workflow? Thanks. GR
Alert on FTP file age
Hello, We are looking at using opmanager to replace our existing monitoring software but I need to be able to check the file age of a file on a FTP server and if the file is greater than 30 mins to create an alert. Has anybody created a custom script to do something like this? Thanks Greg
All Open Tickets Age
hi guys, i was looking for a report to show open tickets age, im running MSSQL and build # 9018 example below: ID Status Age technician 11 open 20 tech 1 232 on hold 10 tech 2 324 open 11 tech 1 4234 waiting vendor 30 tech 3
Exchange services with false alarms
Hi, today i made a upgrade to opmanager to the last avaliable version with hope that problems with ms exchange will be corrected but with no luck. Is possible help me with this issue. OS: windows 2003R2 64 enterprise sp2 Exchange: 2007rtm As is possible see, some services (information store, system atendant) is ok by opmanager but is only.
Delete Request information including attachments
Hello to all, is there any way to delete requests whose resolved time is older than 1 year automatically incluiding attachments (notifications attachments and request attachments)? Thanks in advance
After SDP server migration Notification $Requestlink shows old hyperlink
Hello to all, we have migrated SDP server to a new server following your FAQ instructions. Everything is working fine except $Requestlink hyperlink in notifications. Problem is that notification shows url correctly but hyperlink is different and use old server url Example: Link displayed on notification: http://newserver:port/WorkOrder.do?woMode=viewWO&woID=83 Hyperlink on notification: http://oldserver:port/http:/newserver:port/WorkOrder.do?woMode=viewWO&woID=83 We have change url alias on Self
NFA can't integrate with OPM probe
Hi All, Today I found an issue on integration between OPM Probe and NFA, we couldn't see any application traffic on Interface GUI of OPM device snapshot. And I made sure that the device has enabled Netflow and we can see the traffic and application of it on NFA GUI. So I navigated to OPM Probe integration setting and re-entered the credential of NFA. Then it gave us error that "Unable to connect NFA server". OPM version is 9101 and is deployed with Central-Probe, NFA version is 9600
OpManager - Automation of routine tasks
I came across this OpManager review which says that automation features allow admins to automate routine tasks, including parts of the troubleshooting process. What other tasks can you automate with OpManager? Thanks!
Mac Agent installation
Hi, I am having issues with the DC mac agent. I have configured and downloaded the mac agent from the SoM. I can install it onto a MacBook air and it says it is successful, however it never shows up within the inventory. Has anyone got any ideas of why this would happen? Logs can be provided if needed. Build: 80294 Thanks Adam.
How to get rid of old machines no longer in service
I have old machines that have been taken out of service still showing up in various areas of DC that need to be removed. Any tips on removing them?
How can I update my company license once I get it?
Hello support, Do I update the license from below image and is there anything I need to pay attention? Thank you.
Feedback on ManageEngine AD360
Dear ManageEngine Patron, Greetings from ManageEngine AD360 Team! As we continue to develop AD360 with regular updates, we are interested in your ideas on how we can improve it further. If you have a new feature request or ideas to improve the existing features, we would love to hear about it. Please share your suggestions and we will do our best to implement it at the earliest. For example, following requests for help desk assisted self-service, we have just released a feature where users self-service
ports utilization for Desktop Central MSP - Directly connections
Hi guys, I need to install Desktop Central MSP trial version for the moment and I want to connect 3 remote client with the direct connection option. Could you tell me all the correct ports to comunicate the central server with the client? I'd like to know enough if the connections must to be bidirectional. Thanks, Ryo
Track software patches and updates
Looking to use SD+ to track software updates and patches on a monthly basis. We have a patch management process to evaluate and release updates on a scheduled basis. Looking for suggestions on how to best incorporate that process into SD+. Would the Preventative Maintenance Template be the best way to go?
Bug Report: Request history does not show Work Log updates
When adding new work log entries, they are not tracked and hence do not show up in the the request history for the request. Request history should track all changes to a request correct?
App Distribution
Hi all, there is any way for force remotely installation of some application? On Samsung S4/S4mini devices. I also open a support ticket on that but I got no answer. [Request ID: 14530875] Any help is appreciated. Thanks Mauro
Query to Get Group and monthly totals
I need a query that will get the monthly total for each group from 01.01.2013 -- 08.31.2014. I have the below query that will easily return the information for 2013, but when modified for just 2014, I do not trust the numbers. They seem a bit high, but I do not know the data. SELECT qd.QUEUENAME "Group",ti.FIRST_NAME "Technician", COUNT(CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (workorder.CREATEDTIME/1000),'1970-01-01 00:00:00'))=1 THEN 1 ELSE NULL END) 'JAN', COUNT(CASE WHEN
Computers with or without antivirus
Hi all, we need to have a report to show computers without antivirus, it can be used for any other application status as well. thanks in advance
Pass Incident Parameters to Tasks
This may have been answered but I was unable to find it. Is it possible to have parameters from the incident pass into tasks? For example, let's say I have an incident template and in that template I have automatically generated tasks. The tasks are assigned out to different groups/people and I want to give them the relevant information right on the task screen. If we take a new hire employee, there are many things that need to be done. Active directory utilizes some info, Exchange some other, Cisco
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