Custom content variables on approval template email
Hello,
I have created custom fields in a request catalog template. Is there a way to add these custom variables to a ticket template?
Ex. We have a request for a user to upgrade or change their mobile device. I have add custom fields in the request to stream line the process from paper. One of the fields is Device Type. Is there a way to add the custom fields to the content variables on the template so the approver doesn't have to scroll all the way to the bottom to see what they are requesting in the ticket.
Would Device Type$ work or are the content variables something you setup.
I have created custom fields in a request catalog template. Is there a way to add these custom variables to a ticket template?
Ex. We have a request for a user to upgrade or change their mobile device. I have add custom fields in the request to stream line the process from paper. One of the fields is Device Type. Is there a way to add the custom fields to the content variables on the template so the approver doesn't have to scroll all the way to the bottom to see what they are requesting in the ticket.
Would Device Type$ work or are the content variables something you setup.