Contract functions
There are some features in ServiceDesk that could add value for us. Please consider the following: 1. The ability to create business rules for Contracts\Purchase Orders. For example, we want the ability to restrict people from selecting a vendor who does not have a contract in the contract module. 2. Create PO ordering groups with their own approvers. For example, IT would have a group that can submit purchases, and the CIO can approve, and Finance can submit their own POs which the CFO can
Error when processing mail
I'm getting an Error when trying to process mail. I did try removing the message listed in the error that does not help. I end getting the same error on the next msg. Any pointers would be appreciated.
Prevent users from changing desktop
Hello, Is there a template to block users from changing the desktop? I need a template to lockdown a domain workstation, preventing users from making changes to the icons, taskbar, background, and screensaver in the desktop. Thanks.
ManageEngine User Conference 2014
We are pleased to announce exclusive user conference on IT Service Management. The user conference will be held in our head office at Pleasanton, California on November 13th and 14th of this year. What do you gain? Check out new features, developments, integrations and more Learn the common problems you might encounter and to fix them Best practices and tips on using the product from other fellow users Take the certification exam at no cost Meet the Team Meet the product experts and share your product
Why are CC replies treated as another request by servicedesk plus??
When a requester sends in a request and CC other users, and when each of other the CCed users replies, this is treated like another request. Is it possible to append it as a conversation or Work log??
Custom template not the default on both domains
Hi there I need to give Servicedesk access to perform certain tasks over two domains. Our current license is 2 domains and 5 techs. I have created new user templates for both domains however I can only tick one or the other as default. This means that when I change domain to create user from the default, the selected template is called System Template and not the customised one I have created. I can select it from the list but am trying to make this as easy to use as possible. Do you have a solution
New Install - Failed To Start Server
New install on Cent 6.5 When I start run.sh I get "Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details" I'm not able to find the logs. The log files I do see aren't being written to.
Define a time to import users from Active Directory
Hi, is there a way to specify the time of the day when the AD Requester import happen? Thanks.
Can a technician be a department head?
Trying to configure IT departments among others in ServiceDesk. But the department heads are actually technicians in the tool. Anyway to set them as the department heads since that is actually what they are? Seems only requesters can be dept heads. Bill
Build 90059 download link broken
I am currently unable to download the newest 90059 build patch from the following location: http://uploads.zohocorp.com/Internal_Useruploads/Desktop_Central/p190bt6obo1oq27nd15v54mtca40/ManageEngine_Desktop_Central_9_0_0_SP-0_59.ppm Tested with two different browsers and both attempt to connect to uploads.zohocorp.com but end up timing out. Since I didnt' see another thread addressing this, I thought I'd start a new one. Thanks, John
Deploy package with system account default
Hi guys: I have a troubles when I would like to deploy a custom package; problems - or may be missundestanding-, with option packages settings: install as "system user" or "run as user".. I've detected when I deploy a package with install option "system User", not working properly, because the package required to define previously a user... What those mean "system user", administrator user for each machine? Thanks for your support. Carlos
HOw do I get a report that lists the CPU type for a PC in DC
I know how to get the number of CPUs but can not find the type> Looking for something like: Intel i7 1.73Ghz MIke
Remove email to approver as default upon approval of PO?
When I approve POs, the system defaults an email notification to the creator of the PO and to the approver. I have the ability to manually remove myself (the approver) from the email notification, but when I have a dozen POs to approve, this gets tedious. I don't need an email notification telling me that I did something I know I just did. Is there a way to remove the approver as a default notification target for the approval action?
Interface Pie Chart
I have created an interface group by combining several interfaces. Is there any way I can get the volume data to display for the top interfaces (in the interface group) in a pie chart (similar to the Interface Group Top Destination pie chart)?
Measure Application Bandwidth Traffic from WAN/LAN
Hello, Is it possible to monitor Web/service traffic on specific server/IP? What I want to accomplish are the followings; 1. Measure the LAN bandwidth on specific server/application that hosted on a server from particular vLAN. 2. Measure the WAN bandwidth on specific server/application from external to internal to see how many hits this application is getting. I do have license for applications, and netflow is configured on Cisco ASA 5525, but don’t know how this can be accomplished.
Netflow Analyzer on Windows will no longer start.
We have been running Netflow for several years and recently completed a number of upgrades, most recently to v.9860. I have run the LobZipUtil.bat and can upload for review to assist with troubleshooting. thanks, Paul Bubendorf
HELP ME DETERMINE A CLEAR LINK BETWEEN BUSINESS AND RELIGION.
Hei deer friends! In today's society, many think or believe that in business it does int matter the treatment or vices you may induce or cause someone as well as you end up making profit! It does not matter even if the person is left suffering as long as he does not get hold of you! Amazingly, it seems the religious leaders have followed on this track through strange rules other than the identical ones clearly written in religious books! Can we then be able to detect the right and true religion?
Issue with Custom Views
We are running ServiceDesk Plus 9.0 Build 9012. When going to Requests, Manage Custom Views, New Custom View... If we choose "Technicians" under --Select Column--, then choose "is" or "is not", then select the "Choose" button, we should get a list of our technicians. Instead we just get the option "None". As this used to work, I'm wondering if it's a bug in the 9012 release. I didn't see a fix listed, though, in the list of fixes in the versions greater than 9012. Any ideas? Thanks!
End Users able to review or approve change tickets
Is there a way to have and end user [Requestor] able to review a change ticket and/or approve a change ticket? For example if I want a normal user to review that the change was done correctly: Modified the 'Reviewer' role so that 'This role will be played by All Users' Selected a User (non-technician) as the Reviewer when creating the change ticket Moved a change ticket to Reviewed stage End user got an email that there is a change ticket ready for them to review and there was two links (one for
Service Request: copy of a template from a different Service Category does not include the UDF (custom fields)
(Asked with respect to ServiceDesk Plus 9018) In the Service Catalog, custom fields seem to apply to the Service Category, and are not available under other Service Categories. Unlike Incident Templates, I cannot find a way to create a custom field that is available for all templates.
Backupdata.bat fails
Backupdata.bat fails when I try to upgrade from 8000 to 8027. Returns ERROR = *Invalid object name "trace_xe_action_map".* I can not move forward with this upgrade until this is resolved.
9021 hotfix release
Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9021 : SD-52001 : Request : Action menu details under the Request details page is not shown properly in Spanish / Russian languages, has been fixed. SD-57373 : Request : Task tab under Request details page goes blank, when TaskID column in Worklog ListView is sorted, has been fixed. SD-55941,57577 : Service Request : Additional fields becomes invisible
Request does not fall under your permitted scope
Hoping someone can answer this for me. I've got a couple of requesters who cannot see requests/incidents created in their name. All other requesters have no problem. Clicking on the email link they receive when a request has been created and they are told 'Request does not fall under your permitted scope' I've re-created their SD accounts but that hasn't worked. They are not technicians Running version 8.2.0 Build 8212 Any ideas? Thanks
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Problem during upgrade
Dear support team, I’m writing regarding problems we faced during servicedesk upgrade. Actually we are using 8.2.0 Build 8217 and we planned to go through 9.0 build 9020. We have successfully installed service pack in test environment where database and application are in one server. In Production we have separated servers for database and application. Trying to install the first service pack we faced error like in the attached screen. We try to make a rollback using your advices for
Report Disk usage Report over a year from all Server
Hello I like to have a report all server disk usage over one year. how is the growing of datas? Thank you for your help Patrick
Desktop Central - Vulnerability DB updates failing
Desktop Central - Updates to vulnerability DB fails. Desktop Central Build 90046 Since 9/9/2014 automatic and manual attempts to update the Desktop Central vulnerability database have been failing. The failure message is "Failed to Update the Vulnerability Database" The progress screen seems to show that the process is successfully: 1- Connecting to the Central Repository Server 2 - Checking for new updates 3 - Downloading patch SQL's Tried disabling Synamtec EPP agent on the Desktop Central server
Deleting Password Manager Pro Users
I’m just after some assistance or advice on how to manage the deletion of Password Manager Pro users? I need to know how others businesses manage this process because the way this software was designed it is a very convoluted process. Due to the size of our organisation we have people leaving nearly every two weeks. Originally it hasn't been an issue because we had sufficient licenses and when the AD account is disabled or deleted the access to PMP would not work and that particular users Groups
Problem Worklog report
Database : MSSQL Query : SELECT pr.problemid "Problem ID",max(pr.title) "Subject" ,max(prs.rootcause) "Root Cause",longtodate(max(pr.reportedtime))"Created Time", CONVERT(varchar, sum(ct.timespent/1000) / 3600) + ':' + RIGHT('0' + CONVERT(varchar,sum(ct.timespent/1000) % 3600 / 60), 2) + ':' + RIGHT('0' + CONVERT(varchar, sum(ct.timespent/1000) % 60), 2) "Time Spent in Hrs",max(au.first_name) "Technician" FROM chargestable ct inner join problemtocharge ptc ON ct.chargeid=ptc.chargeid LEFT JOIN problem
Active Director Disable Accounts
can we remove disable accounts from Line manager Feild (Edit Button) retrieve user account from AD. We have launhed service portal to facilitate user to update their Manager Names their self. But facing problem for removing the disable accounts. As right now disable accounts are showing in Manager feild
Can I customize logo or text that will display on each page of Mobile App?
Can I customize logo or text that will display on each page of Mobile App? For Web portal can customize eg. password policy display but not affect to Mobile App.
OpManager won't upgrade to 11300
Hello All, I use OpManager at work, and to ensure things go well I also have a lab environment using the free 10 device version. I am practicing migrating the instance from one server to another. My old instance is on build 11000 and the new is on 11300, I know they need to be the same to do the backup/restore process so I'm trying to upgrade the 11000 version to the newest build. I downloaded the patch from OpManager, killed the services, opened the upgrade manager, pointed it at the upgrade file
Deployment of office 2010 is not successful. What is wrong?
In testing out configurations within DC, I have encountered another issue. I followed the entire steps outlined at How to Deploy MSOPP2010 without success, including the Office Customization Tool from Microsoft. Current install command: \\MyServer\Installs\Microsoft\Office2010x86\setup.exe /adminfile "\\MyServer\Microsoft\Office 2010x86\x86Deployment.msp" Upon deploying, I have rebooted the target computer, logged off/on. I have also went to the target computer, navigated to Desktop Central agent
Is it possible to restrict USB drives per user?
Good Afternoon, Is it possible to restrict USB access per user? I understand it can be accomplished per machine, however; as an administrator I would need USB connectivity available when I log in. Looking through the templates for user configuration: User Configuration ->Registry Settings ->Header Key displays the following options: A. HKEY_CLASSES_ROOT B. HKEY_CURRENT_CONFIG C. HKEY_CURRENT_USER D. HKEY_USERS\.Default The registry settings for computer configuration point to the correct location
Hotfix 9020 released..
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9020 : SD-57632 : Request And Problem: Task and Worklog are not shown under Request and Problem in Standard and Professional edition after upgrading to 9019. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards, Srikrishnan
Desktop Central service starting and stoping
Good Afternoon, We are currently experiencing an issue with Desktop Central in which the service keeps on starting and then stopping. Regards, Ben
Desktop Central exploit
Hi everyone Has anyone seen this yet? http://packetstormsecurity.com/files/128194 "This Metasploit module exploits an arbitrary file upload vulnerability in ManageEngine DesktopCentral v7 to v9 build 90054 (including the MSP versions). A malicious user can upload a JSP file into the web root without authentication, leading to arbitrary code execution as SYSTEM. Some early builds of version 7 are not exploitable as they do not ship with a bundled Java compiler." Regards Stefan
Reboot Prompts
I would find it useful if I could have a prompt to users to reboot their PC when one is required to complete an install/patch. Ideally with a customizable message and the option to say how often it will remind them.
Need Billable option to default as not checked in time entry
Hi - When adding a time ticket, the billable option defaults as checked or selected. How can we set this so that the billable option is not checked as the default? Thank you
Business View Device Font Size
Is there any increase font size ( greater than 18 ) in the devices of Business View? I need a larger font for best viewing .. thanks
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