Ticket with Closed Status non Core, appear in Open Tickets
We update the SDP, to Su Versión : 9.0 Build 9017 In the past we create a new state "Failed in Q.A." how a state equal to closed, but with the update this ticket now appear in the "open" status Queries in the query for pending issue appear this State.
Notication template for reminders?
Hi everyone I'm not quite sure if I'm just unable to find it: Is there a notification template for technician reminders? Default subject line is: : "A Reminder for you" Thanks Helge
Fortigate send/received traffic incorrect
Ciao, we are evaluating ManageEngine Firewall Analyzer 8 fresh install on Ubuntu Linux 12.04 32bit. One of our most important goal is to check bandwidth usage by protocol. At this time we use Firewall Analyzer only for reporting purpose and not receiving any data automatically. We manually imported into analyzer many daily logs from our syslogd server which receive the logs of our Fortigate 60D Firmware Version v5.0,build0252 (GA Patch 5). On Fortigate all policies have "set logtraffic all", in "config
Product Names
I am having an issue with product names. In my organization we have two product types for printers. One is called "printers" which is used for printers connected to our network. The other is called "local printers" for printers connected directly to a PC. We are unable to use the model number for a product name for both areas. For example we have a large number of Dell 2330dn printers. Some of these printers are connected to the network and scan in. Some are connected directly to computers
Report for average resolution time per SLA
Good afternoon, In order to verify if we are fullfilling the SLA of each region, we need a report with average resolution time per SLA. One global, and one per region and site if it possible. We are using MS SQL and our version of SDP its 8.2 Thanks in advance.
Does Help desk plus support wsdl?
I´m testing Help desk Plus and I need to share information with another compañy but they use remedy and wsdl. How I can share integrate both web services? Thanks in advanced for yur help.
Login name changed
Hello, We are in a process of unifying user names according to our policy. During that process we rename the usernames in Active Directory. The users are import from Active Directory to SDP 8217. No we have users and technicians that have two accounts: One with the old username (Login name in SDP) and a new one with new username. 1. How can I transfer\attach Requests and all the other information linked to the old account to the new account? 2. How can I transfer\attach Requests etc. from the old
How to get report for incorrectly categorized incident requests?
I need a report to check how many requests were not correctly categorized, i.e. the fields were entered with wrong value.
SerivceDesk Plus 9018 Released
Dear Users, SDP 9018 service pack is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9018 SDF- 56676 : Integration : Feature to integrate ServiceDeskPlus with ADSelfService Plus. Associated applications can be configured under Admin tab --> Configure Other ME Products. SDF- 56520 : Software : Support to export the software and licenses listview data as PDF/XLS/HTML/CSV. SDF- 53892 : Task : Task Closing Rules
Cannot reindex solutions
Since the upgrade to 9.0 searching for solutions has been periodically failing. I upgraded to 9005 last week and the search has gotten much better, however I still cannot find any older solutions in a search. When I look in the LuceneIndex\Solution_index folder I see the files were last modified on 4/3/2014. How often does the search indexing run? Can I manually reindex the solutions? I tried to run "reindexdata.bat Solutions" (from the bin folder) and I get "The system cannot find the path specified".
Automatic Time Entry on Reply
Is there a way to automatically add a time entry of 5 minutes when a support rep replies to a request via email?
Add sites thru Servlet API - not get format for Time zone
Hi, I'm a registered customer but i share this question because i believe is not a easy one. I need to add 900 sites to Service desk Plus MSP, I was able to do it by Servlet API but all without time zone. For all of them all fields are ok but time zone is not set. I need to add them with this time zone: (GMT) Western European Time(Portugal)* Looking at database table i find that this combo box field is a composed field so i try other values: TIMEZONEID GMTOFFSET DISPLAYNAME
Get all requests from a user
I'd like to know if there's a way to retrieve all requests from a specific user using Rest or Servlet API. I'm designing a custom form and I'd like my users to have a list of their opened requests. Any ideas? I couldn't find anything about all requests on documentation.
notification bell
Hi -- we have recently upgraded our staging environment to 9016 from 8117 and I am interested to know how the notification bell works and what notifications should be displayed in there? I cannot find anything about this in the user guides. Thanks MPServiceDesk
Mail Fetching Status Automatically "STOPPED"
Hi Team, Would request to please help, as I am facing issue in "Mail Server Setting" module. As my SDP mail fetching status automatically goes in "STOPPED" status post refreshing the page. Screenshot attached for your kind reference. Thanks Satyam Kunal
Configuration Backup From Windows 9860 to Linux 9860
Hi, I am using Netflow 9860 32 Bit version and i need to migrate APPLICATION MAPPING, IP GROUPS and SCHEDULED Reports on newly installed Linux 64 Bit Netflow analyzer of same build. New and Old Installation details are in below. Old Window Machine : 64 Bits Netflow : 32 Bits Build : 9860 New Linux Machine : 64 Bits Netflow : 64 Bits Build 9860 Kindly guide on the same. BR
Can not allocate Scanned Software with CAL License
Hello, i want to allocate a license to a software but its not working. I have this problem only when i select "License Type: CAL". First i scan the software, then i go to Action->New->Standard Licence and create a new License. I select License Type = CAL and allocate the Users to the License. Then i open the scanned software and wanted to allocate the License to the software but it throws me this error: When i change the License Type to anything else its working, only when i select CAL it doesn't.
NTLMV2 and Blank Page - SDP
Hello, We performed an upgrade to Service Desk which didnt work, we restored an earlier VM that has SD installed, But when we open the page, it goes to "http://server:8080/ntlmv2" and the page is blank, If we try to sign in with the server app, it goes to localhost/ntlmv2. There is no way to logon, Is there any way to fix this?!?
inaccurate fields required error
When I try to close a ticket from the main request tab, it gives me the following error. "FAILURE :Following Request(s) - 682 cannot be closed. Please fill the following fields -Level, Technician, Group, Priority, Description, Resolution" Though some of these fields need to be filled out, not all of them are required. Some of the fields mentioned are filled out.
Getting list of unassigned requests via API
Hi, I'm trying to get a list of requests via the rest API: https://servicedesk.xxxxx.com/sdpapi/request/?OPERATION_NAME=GET_REQUEST&TECHNICIAN_KEY=xxxxxxx This is giving me the following error though: <operation name="GET"> <result> <status> Failed </status> <message> Error when parsing input XML elements - null - null </message> </result> </operation> Does anyone know what I need to enter to get a list of unassigned requests?
application hangs after changing Database
I have recently installed SDP on a VM server and it's working but when i change the database to a mysql server that is already installed i get stuck on the application layer - i need to configure it to run on the existing mysql Run.bat show me this error. The Mysql folder is located in C drive - i have admin access on the machine - can you let me know what's causing this error. Thanks.
Site
The employees who are requesting, how to choose from several sites.
Business View Icons not updating properly
Hi, I'm running version 10.000 and i have noticed that the Business View icons do not change it's status when the devices inside are clearing. I've noticed that the icon is RED X, but putting the mouse over it is mentioning 0 devices are in trouble - see picture below. In some cases, 1 device goes into error, and multiple business views appear in error - it is 100% that the device in error is not part of those business views. Checking the devices in each of them, none are in error. To solve the problem,
Fresh start of ServiceDesk Plus
Hi, Is there any way to have a fresh start or delete the databases and re-create them of a ServiceDesk install without un-installing/re-install? Basically - drop all information, users, tickets, assets etc - everything I saw there was a way to do this with OpManager by running a reinitialize command or something, just wondering if there is something similar in Service desk. Or is the only way to blast the machine Service desk is on and re-install? Any help appreciated
How many users?
ServiceDesk Plus Standard Edition (free version) I just need an Incident Management feature the most. How many users the software can support? I might be wrong but the license agreement says about 25 workstations. If there are up to 60 users in my company can I still use the free version? Thank you. Regards, Marcin
Private reports and private views
Hi I would like to get a query that I can run to get a list of all the private reports, as well as the private views for all users. the output only need to contain the report/view name and the user/technician that created it. Regards
AD import
No one answers here https://forums.manageengine.com/topic/business-rules-problem so I decided to start a new thread ;)) The problem Is, when I import users from AD, SDP didn't create new departments (only new sites)...because of that, I can't use business rules to modify request on departments assign..
auto allocate license
i there, Not sure if this has been asked before... can we set up SDP so it will automatically allocate the available license to whatever scanned software / Software licenses available? Thanks!
How can I make ServiceDesk Plus just listen on localhost 127.0.0.1?
Seems that something overrides run.sh, JAVA_OPTS, etc. when trying to set the jboss.bind.address. Is there anyway to prevent the application from trying to bind to all interfaces?
New installation with MS SQL Express 2012
Trying to move the whole setup to a new server. Old build is 8208. New server with Win2012R2. Setup MSSQL Express 2012 with default settings. Created SQL user (ServiceDeskPlus) with sysadmin role. Did not create any database. Did go through the whole setup with the regular parameters. No error messages. However, when finishing the installation and going to http://localhost, nothing shows up. Service is running. No real error messages visible in various log directories (where should I look?). Only
Opmanager 9 x SQL Express 2008
Hi, I install MS SQL 2008 Server with instance Opmanager. When I do the installation of OpManager 9 ( in the Windows " configure the sql server details" ) the message: host name or port number is incorrect. I checked and the sql is using port 1433 and the ip of the server is 10.3.0.12 . And the sysadmin user belongs to the Administrators group of the server . Help me! *My english horrible. Denis
Send asset name in REST API
Hi! Sorry my bad English. I need send asset name in REST API to request, but XML parameter <asset>asset.name</asset> not work. Please help!
Support download MIB file of device Peplink Balance 580
Hi all ! I user opManager was monitor CPU, RAM, .. of device Peplink Balance 580. So, Can you support to download MIB file of Peplink Balance 580 help me ? Thank you very much! Your best regards,
Problems with Internet Explorer not showing up in Inventory
We've been running Desktop Central 8 (80354) for about three days, and I just noticed that our Inventory - Software (and Inventory Reports) are no longer showing Internet Explorer on nearly all of our Win 7 (x64) workstations. This includes IE v9, IE v10, and IE v11 (all x64). Under Patch Mgmt, IE is still showing up as installed on workstations, so this only seems to be impacting the Inventory area. We applied hotfix 80348 over the weekend and then hotfix 80354 on Monday morning, so it might be
Query report for logon period
hello i need a query report for user by computer to show the period of time it has been logged on on daily basis example: user X computer X logon time 000000 logoff time 00000 period in hours i'm working on a workgroup
Need to remove Malware Bytes from many company computers
I have been working with DesktopCentral for a few months now. I am trying to automate removal of MalwareBytes from my company's computers using a custom configuration / script. I have tried all the scripts I could find via a Google search with no luck. Sample failed scripts: 1) "C:\Program Files (x86)\Malwarebytes Anti-malware\unins000.exe" /S 2) \\SERVER XXXX\d:\DesktopCentral\SoftwareRepository\mbam-clean-2.0.2.0.exe 3) Run \\SERVER XXXX\d:\DesktopCentral\SoftwareRepository\mbam-clean-2.0.2.0.exe
Can a program be installed or uninstalled from DesktopCentral client computer connected via public internet?
I am able to push Windows operating system patches, but not other program installs / uninstalls, onto my company's computers working remotely (using public internet instead of secure company network). Does anyone know why this is the case? What might I be doing wrong?
Need help with Report (Query)
Hi, Is anyone able to help me out with a query I am trying to run in SDP. I am look for a Query that would give me : Scanned Software - Parent Software - Installed Computer - Assigned User - Allocated License - Allocated License Key - Discovered License Key I have everything I need but I can't populate Parent Software... If you don't know what I mean by parent software, for exemple if you install Office 2007 and the SD Agent scan Office 2007. Office 2007 is currently child of 2013 because we buy
OpManager Device Serial Number Report
Hi, Just wondering if there is a way to get OpManager to pull serial numbers from devices, and generate a report? I could not figure out if it was possible and could not find any good documentation on it. Thanks, James
Possible to monitor service status across a cluster?
We have a Biztalk Cluster and across the cluster there is a "BiztalkServerClustered" service. This should only be started on one of the two servers however. Is it possible to monitor the status of this service and check to see that its started across 1 server in the cluster? If not, to then raise an alert.
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