Email Commands - Config Location
We're evaluating a change from Spiceworks to hosted SD+. One thing we've used a lot is the "Ticket Anywhere" feature where a technician can email a reply with commands to close, change priority, assign to another technician, etc. I see that a feature like this is supposed to exist, but I can't seem to find anywhere the place to configure this. I also have tried to send in email with commands and they don't seem to get applied. How do I get this to work in SD+?
Issue when moving SDP to new server.
I have installed and patched SDP on a new server. Performed a backup on the old server and restored to new server. Now the new server will not start. Also, the old server will not start anymore. Executing the run.bat file produces this error: PPM Installation failed. Please contact the support team. Same error on both servers. Thanks.........
SQL Services not removed
Hi, During some tests for the upgrade to 11.2 I have imported more servers through CSV. During the import, the SQL Rule was run and all those where SQL was installed got the SQL monitors added. For some of those servers I have removed the SQL monitors as not needed. Strangely, after some time alarms of SQL services being down started to appear on the servers where the SQL monitors were removed. I have found the solution (mentioned below) but i still consider this to be a BUG: - add back the SQL monitors;
Edit Reset Password/Unlock account pop up wwindow
Is it possible to add the enroll button/link to the reset password/unlock window? Can you change the logo on the pop up window as well?
ADSelfService Plus 5.1 Build 5109
Hello Everyone! We are glad to announce that the latest release of ADSelfService Plus – build 5109. The release includes bug fixes. Fixed: Issue in customizing the logon page. Issue in Self Directory Update that forced users to fill non-mandatory, but number-only fields. Issue in sending test emails when SMTP authentication is used. Issue that forced users to enroll for verification code when mobile number format setting is enabled. Issue that refreshed the CAPTCHA code whenever the ENTER key is
ADSelfService Plus 5.1 Build 5110
Hello Everyone, We are glad to announce the release of ADSelfService Plus build 5110. The latest release features some enhancements and bug fixes. Enhancements: Google Authenticator is now supported by the Android and iPhone apps as one of the multi-factor authentication options. Issues Fixed: Issue in self password reset when the user name contains apostrophe. Issue which prevents users from logging in to ADSelfService Plus when they have comma in their distinguished name and have the "change password
Is There a Notification History?
Hello-- When a device exceeds a threshold and we have it configured to send an email notification, but no one on the team recalls seeing the email, is there a way to verify that OpManager actually sent out the notification? Is there a way to go back into any logs and verify that OpManager sent out an email notification? Thanks, Stephen
How to convert oid value unit (mW) to value unit (dBm) with logarithm base 10
Hello: I have get OID .1.3.6.1.4.1.17409.1.6.3.1.10.1 with unit (mW). Is there a way the calculation unit (dBm) with logarithm base 10? Thank NMC
Creation of new requests
Hi, It would be really good if when the reporting in field is populated, it pulled through into the requester details of a request, so you have to hand who they report to. I can't see anyway to add this at the moment? Also it would be really handy if there was some way to see a requesters requests before the call is logged. For example when you've populated the requesters name, there was some pop up box which showed you their requests, which would help prevent duplication. I know you can see
Can I manually delete logs without consequences?
Can I manually delete logs without consequences? ManageEngine\OpManager\logs OpManager\support\logs\logs Reduce the size of them in this place?
How do I search for a particular requester in the Requests module?
I have 25000 closed tickets and I want to find all tickets requested by a particular user, how do I do that? Thanks, Martin
Citrix VDI
Is there a way to ignore Citrix VDI (Xen Desktops) in the environment? We do not want them to show up in the desktop counts or assets
List Resources NOT in a Resource Group
Is there any way to (easily) find all resources you own that are NOT in a resource group? We have a common account which owns most of our resources (and shares them as appropriate, via their presence in resource groups). However, if someone transfers a newly created resource to it, and it isn't in a resource group, nobody is the wiser and it's just silently unavailable to all. It would be nice if there was a way to, from that shared-user's view, be able to see any resources it's been transferred
ssh/telnet is slowly. why?
I found ssh/telent is slowly through auto logon gateway chrome 36.0.1985.125 m os :win8.1 PMP server :windows 2008 ,8G ram,1 six core cpu
Problem with restoring data
Hi, recently I had to move my SD+ between computers, so I backed up all data (did a full backup by backUpData). It has created the folder with two .data files. After restoring them on the other computer, the login page doesn't appear, but strange characters: Restore process is shown below: On both computers there is SD+ build 9017 with MySQL database. I will be grateful for any help. Regards, Jakub
Infopath forms submitted to SDP - Not all fields displayed
We have some InfoPath forms which users submit to ServiceDesk Plus. However, not all the fields are displayed within SDP with the completed content. The missing content relates to fields which look up information from Active Directory. They display as an empty image-type field when submitted as a SDP request Data is entered manually for the remaining form fields. How can I get the fields which look up AD to display with the correct information? Update: Since my initial posting, I found
Business rule criteria "begins with" doesn't work as intended with HTML-emails as "description"
Hello, We are using ServiceDeskPlus 9.0 Build 9017, and o ur workflow is to have incoming emails (to the servicedesk address) being sorted based on description (email body) content : different rules to dispatch the requests, and we are using "description begins with" criteria. Note : The requesters can't be asked to pre-format their sollicitations to include the e-mail commands (@@@ and @@x=y@@ stuff) to ensure proper attribution, that was deemed "too complicated". In the same way, we can't ask to
Change threshold for a monitor
Hi, I'm running version 11.2 and i have noticed that I cannot modify the thresholds of a monitor from the Dashboard of a device. When trying to save, i get a message to "Enter the SNMP OID". This is happening for SNMP as well as for WMI monitors. The workaround is to apply that change through device templates, but sometimes the change needs to happen on a specific device and not on all. Thanks and Regards, Razvan Despa
Requester accounts
We currently have active directory authentication enabled in our environment. This is functioning normally and allowing our requesters to sign in to ManageEngine with their network credentials. However, some users have entered their username as their e-mail address and that also allows them to access the system. The problem with this is we are now seeing duplicates in the requester list. For example: username: jdoe domain: MDRT e-mail address: jdoe@mdrt.org The requester list shows two separate
OP-Manager not starting
Hi, This morning we have installed some Windows patches and after the reboot the service doesn't start anymore. Below the content of the wrapper.log file related to this morning. I have restart the server again but the same. Starting the service manually, i get the same message in the wrapper.log file. INFO | wrapper | 2014/07/29 09:53:25 | User logged out. Ignored. INFO | jvm 8 | 2014/07/29 09:53:25 | WrapperSimpleApp: User logged out. Ignored. INFO | wrapper | 2014/07/29 09:53:25 |
Patch Management - Desktop Central vs Windows Updates
Good morning, I have recently deployed IE 11 on a few test PCs. When I run a patch scan from Desktop Central on these new installs, I don't see the same patches listed as when I run a local Windows update: The two patches I'm concerned with are the ones pertaining to IE 11: Cumulative Security Update for Internet Explorer for Windows 7 for x64-based System (KB2929437) Date published: 04/7/2014 Cumulative Security Update for Internet Explorer for Windows 7 for x64-based System (KB2962872) Date published
Installing MESD and error with MSSQL
I am doing a new install of the MESD and this is the second install but I keep getting the same error message "Error in MSSQL Configuring" during the installion process This is the parameters I used during the configuration: Hostname: nimcservicedesk Port: 3306 Database: Servicedesk Username and Password are the same
Change user login account
Hi, Currently the system only allow one technician. May i know how can i add new user login and delete the old one?
remove lync 2010 then isntall lync 2013
Since lync 2010 doesn't uninstall when you install lync 2013 how can one get it to install using DC?
MDM iOS enterprise application creation and distribution.
I have an enterprise iOS app which I have successfully created and pushed out to the app catalog on the iPhone. I used th procedure described to retrieve the BundleID and application icons. When I attempt to install the application, the following error displays on the iPhone: Unable to Download App. "Launcher_global" could not be downloaded at this time. I have successfully deployed an app store application to the phone. Any assistance appreciated.
remote desktop agent and Microsoft Office
When using the remote desktop agent in Servicedesk Plus we cannot see the menu that comes up when clicking on the Office icon at the top left in Word or Excel. The user sees the menu as normal but the technician cannot see the menu.
Can Desktop Central track down a PC/laptop? or wipe out the content of the machine
Can Desktop Central track down a PC/laptop? or wipe out the content of the machine.
ServiceDesk Change - 'Notify' composition window 'Font Color' or 'Background color' format button 'HTTP Status 404' Error
(ServiceDesk Plus 9003 Enterprise) Issue: Using the Change 'Notify' composition window, selecting either Description field 'Font Color' or 'Background Color' buttons results in an 'HTTP Status 404' error embedded within the window Description field. The 404 error overlays the Description field area of the composition window (Description text is visible through the transparant background of the error message), and although the Description cannot be edited, the "To", "Cc" and "Subject" fields are still
Upgrade from DTC 8 to 9
We are currently using DTC 8 and I applied all of the patches through build 90046. When log into Desktop Central after the upgrade it still shows that I am on the original build as well as still on version 8. As of now it says I am still on build 80260. This is a screenshot of the applied patches. What am I doing wrong? This is the first time I have had to upgrade this software.
License Management between Desktop Central and ServiceDesk Plus
I have IT360 with both Desktop Central and Service Desk Plus. Where should I maintain software license management? Are the software licensing components integrated between the two products? Great SMS package!
Response time SLA also for Service Catalog Tickets
Are there any plans to address allowing response time for Service Catalog SLA or merging of incident and service request SLA? 2 years ago this was coming soon: https://forums.manageengine.com/topic/response-sla-for-service-requests
Disable WAN Miniport Interface detection
Hi Is there a way to disable the detection of certain interfaces of a Windows Server. As example, I woul like to disable the detection of the "WAN Miniport" Interface" or the "Software Loopback Interface".
Technician notifications not working
Hello, The technician notifications (= the bell) suddenly stopped working. For example, when there is a requester reply, the envelope in the request overview turns red, but there is no notification behind the bell. This happens in production (build 9011) but not in test (build 9016). I compared the DYNAMICNOTIFICATIONS parameters in the globalconfig table but the values are the same for both systems: What else can I check? What is causing this issue? Best regards, Demetrius
Matlab Software Deployment
I am trying to deploy software to my network computers. I have successfully deployed other software using an msi, but I am having trouble getting Matlab to deploy correctly. So to install matlab silently, I need to do this: setup.exe -inputFile C:\temp\my_installer_input.txt where the txt file contains the answers to prompts during install, how the install should go (interactive, automated or silent), etc So when I set up the package in Desktop Central, I use the following: \\DBSRVR\Share\Matlab_2012b\Matlab2012b\bin\win64\setup.exe
What are user credentials when user was created throuh e-mail
Hello! I created а user through email (create new request through email from а user who doesn't have account at the Portal). User's account automatically was created at the Portal. It has login like email (user@demo.local) and null domain. Then I tried to log in with user@demo.local and email's password with local authentication. But I can't log in. What password and "log on to" method I will need to use? Or how do I get the password?
service servicedesk is not running
Good afternoon. I installed Debian on ManageEngine_ServiceDesk_Plus_64bit.bin When trying to run `service servicedesk start`, I get this log: root@youcollage:~/ManageEngine/ServiceDesk/bin# tail -f /var/log/servicedesk-plus* ==> /var/log/servicedesk-plus.log <== JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
How to list more than 10 interfaces on a custom dashboard ?
Hello. We are looking for a solution to display all available (total of 22) interfaces in a custom dashboard with bandwidth utilization. Right now we are able to list only top 10. Is there a way to list all of them ? custom widget or any other solution? Running OPManager Enterprise Edition Build number : 11300
Overdue workorders not flagged anymore
Hi, Since a few days our workorders overdue are not flagged as overdue anymore. I have checked the SLA, are still enabled. Cannot find a reason why they are not flagged anymore when the duedate has passed. Anyone an idea?
ServiceDesk Reports - ChangeManager column Filter pulls all ServiceDesk users as possible Values
(With respect to ServiceDesk 9003 Enrterprise) Current behaviour: In Changes Custom Report Wizard, select the 'ChangeManager' column in the Advanced Filtering section. The Value options for this filter show all ServiceDesk users instead of just the Technician users assigned the Role 'SDChangeManager' (the only users who can be the Value for 'ChangeManager' Change Role). Suggested enhancement: For the ChangeManager column filter in the Custom Report Filter for Changes, restrict the Value list to
LeftHand Networks SAN Monitoring
Has anyone out there had any experience monitoring a LeftHand Networks IP SAN? We have 5 NSM 150s configured in 2 separate clusters. I'm getting lost here trying to find the right MIBs and which ones to monitor. Thanks...and have a great weekend.
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