Unknown Error. Code : -2145124329
I am getting this error when trying to patch for most of the Windows 8 users .
Inventory Issue for Mac (OSX) Agents
I was wondering if anyone else is having the same issue that I am with the Mac agent. Inventory scans seem to run just fine and from looking at the logs on the client workstation everything is scanned and successfully transmitted to the Desktop Central server however when trying to view inventory data for those workstations it seems to have a lot of problems. Specifically, for new agent installations when viewing the Inventory Details each of the tabs contain no data but the Last Scan time stamp
Cannot insert duplicate key in object
Hi Looking into stderr.txt log file, I see a lot errors a'la: [17 Sep 2014 10:51:56:212] SYS_ERR: java.sql.SQLException: Violation of PRIMARY KEY constraint 'PK__AM_NETWO__619AF25645E94432'. Cannot insert duplicate key in object 'dbo.AM_NETWORKINTERFACE'. The duplicate key value is (-1, 1410943905336). What is wrong and how do I fix it ? Using: AppManager 11800 on a local SQL db regards Jan
Fix list
Hi When ManageEngine release a new ServicePack, there are also a description included "What's new". But I also need a list of all the fixes included in the ServicePack. So where could I find this list ? regards Jan
Customize Admin Tab for some technicians
Hello, I want to customize admin tab for some technicians. Like some technicians can not see Discovery section or some technicians can not see Import License(s) from csv under the Software section in admin tab. Is it possible to customize?
Unable to save/open pdf report from OPmanager
Hi All, I am trying generate report for some servers for memory utilization and tried to save in pdf format but it is not opening and giving Error: the document is damaged and cannot be repaired. Adobe Reader could not open because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). Please help me out on this issue
Two questions about OpManager...
I have two (hopefully) simple questions about using OpMananger: 1. I have created Hyper-V hosts in the Virtualization tab, but they don't show up there or in the Servers tab. Why can I not see these devices? 2. How do I add a network device? I go to the Network tab, but I don't see anywhere to add a new device. Thanks in advance.
Creating New Users/Requesters - Not emailing user information
We are trying to set up multiple users. We did this individually and out of the 53 users we set up, only 4 sent the email to the new user to set up their account. We have tried removing and resetting up the users to make sure everything was ok, but no luck. We would like to implement this ASAP as we are already behind our original kickoff date. Does anyone have any suggestions as to what else we can do? Thank you in advance for any and all assistance. ~Shannon
Memory of process showing as KB instead of MB
In my process monitor, the memory usage of my Java Tomcat process is showing as KB instead of MB. How can I fix this? The OS is Oracle Linux 6.4. Using OpManager 10 build 11100. Thanks, Martin
Spiceworks Data Import
Hello, I have been going over the ticketing import process. I cannot seem to locate how I can import my OLD ticket numbers. It is crucial that this information is brought over from our old ticketing system. Also, I do not see a field where all of the comments can be migrated either. I have tried going through a test import and can see the field mappings, except being able to import the ticket number and comments.
Desktop Central Mobile App – Requirements gathering
We are going to develop a Mobile App to perform essential device management operations from mobile device. We are currently gathering requirements to prioritize the features required to manage systems and mobile devices from the App. It would be great if you could provide us with your valuable inputs by clicking the link below: https://survey.zohopublic.com/zs/vsCNmD Your inputs will help us to understand your requirements in building an App that is most beneficial to all.
Scheduled Log Import Time
Hi, Is it possible to change the import time of a scheduled log import? My understanding is that the import time is determined by the time that you first do the import, can this be changed? For example if a log is scheduled to import at 9am every day, can this be changed to say 6am? Thanks
ELA 8.5 and Solaris 10 audit logs
Dears, Currently, We've ELA 8.5 as log-server in our network and configured some network elements + servers with it. so normally all log information will be redirected to ELA . I've question about ELA features ... I'd like to know if ELA can be used as IDS system .. Actually for a Solaris10 box we've turned on the Audit log generation which means all file access, modify, delete, creation and many more will be reported and will be logged. But there is no view to categorize these kind of logs ... only
Run ManageEngine ServiceDesk Plus behind a reverse proxy
Hi, I'm trying to host ManageEngine ServiceDesk Plus behind a reverse proxy (IIS 7). I got almost everything working except browsing the requests. This requires some javascript modifications which I can't get working. Are there any special instructions on how to get this working? Regards Peter
Task Template Availability
While trying to utilized the Task Template feature, I noticed the following which may be beneficial (it sure would for us) Task templates are not available for selection in request templates. This means, that even though I have to recreate duplicate tasks for all those request templates that may require similar tasks. Adding the ability to add task templates to request templates tasks would be great.
SCP API request id field name
I am using the supplied java scripts to create tickets in ServiceDesk Plus from SupportCenter Plus. This is working ok but I am also trying to include the SCP 'Request Id' in the parameters passed to SDP. I have created an additional field in SDP called SCP_ID and am using the following update to the SDP.xml: <param> <name>SCP_ID</name> <value>$id</value> </param> This does not pass a value to SDP. I have tried using $Priority as the value for example to test the functionality and this works OK
SNMP
Running SDP MSP Professional 8211 If the asset discovery will not find/scan an object but the Manageengine MIB browser will, is there anything I can do to make that work?
ME SDP MSP Not able to update task status from tasks list
Hello, In ME SDP, if you go to the Tasks tab of a Request, you can do two things: 1. Update any piece of information, including status, right from the list by clicking on the row column. 2. Tick the checkbox and select an action from the Action drop-down on top In ME SDP MSP both of these are not possible despite that there is a checkbox before each row. So is that a bug or am I missing something? Thank you P.S. I tried this with the online demo.
Error Log
How can I see ip of user that creating\updating\deleting something in error log? http://sdpsite/ErrorLogListView.do
notifying Requestors of a service incident
I know you can map (relationship) Requestors to a service. With this in mind is it possible to Notify all requestors of a particular service incident? Relationship Requestor -> Uses -> Service Y Example: 5 Requestors are interested in Finance application (service) Service has an incident, Requestors need to be notified of incident Now without adding all 5 manually (example only as real no.s of requestors to services is 000's) can I email notify only requestors interested in the specific service?
Column "Approval Status" for Requesters
Our Requesters want see column "Approval Status" in SDP 9 - how to? By design this column is avaliable only for Technician http://odarchuk.com
Access UDF's for Service Request Additional Fields
I know i can use the additional fields in email templates for incident based requests using $UDF_CHAR1, etc... how to I access the additional fields for service requests in notification templates?
User password
Hi, When creating a new user, I'd like to keep the newly created password for other purposes. Basically when I generate a new user, I get a password but don't know If I can retreive that field anywhere. Thanking you in advance, Cédric
Application Layer hanging
I have reads the posts, to no avail. I have tried to re-install on 3 different clean 20123 servers. Each time, when I get to startsdp.bat, it hangs on the application layer. The logs seem to indicate request scheme is http an then stop at around 89 percent in that section. I am using stock settings, and the run.bat says I should be able to connect but I cannot. Any ideas? Using 8211 SDP MSP Pro build.
Printer Messages as alert
I want the printer messages to be added to the OpManager and to have an alert when an issue occur, i.e tray is open, paper is empty. I used the OID 1.3.6.1.2.1.43.18.1.1.8 but still i need to configure alerts,
View History Process Monitor
Hi, In the new interface OpManager is not possible to view the history of the process monitor . It would be great to add is a function attached screenshot. Regards Ruben
Non super-admins have non-writeable fields in user creation templates
I've created a template for single user creation, however when I log in as a non-admin user to test the template, a lot of the fields, such as Password and Description, are grayed out - non-writeable. The fields are not set to read-only. I've assigned all permissions to this user except SuperAdmin with no luck. When I assign the SuperAdmin role to this user, everything works as expected. I am using impersonation as well. Does anyone have any ideas? I am using the evaluation version because the
.lock
Hello, We have a file called .lock in DesktopCentral_Server>/bin folder, is this necessary to delete it before applying the hotfix build #90059 ? We had problems to applying a older hotfix, Technical Account Manager give me advise to delete ppm.lock file, but there is only a .lock file Regards, Marco
RecoveryManager Plus just got better! Now take complete control of Active Directory, with On-Premise Backup.
Now travel back in time and take complete control of changes made to Active Directory objects, right under your watchful eyes! RecoveryManager Plus now comes with on-premise backup which means that you get to keep all your data in your secure local storage rather than stash it away on the cloud. That's not all; RecoveryManager Plus comes packed with all your favorite features! Perform incremental backups of Active Directory objects, roll back to a specific point by choosing a previous
Automating Ticket Creation
I have several database servers that I would like to track the type and number of specific issues for each server and then of course, track the time and resources expended to resolve the issue. I have set up my jobs to send an email to helpdesk@afrmic.com when a job failure occurs. The idea of course, is to have the help desk system generate a ticket from that email. The sender of the email will be the server name. I have tested this a few times and not only does a ticket not get created I do not
Tracking hosted application licenses
We are trying out ServiceDesk Plus so we are new to the software and its features. Putting the software through its paces I am trying to track our licenses for cloud based applications. Is anyone out there doing this? I see where I can add a contract for our hosted applications provider. It seems I can add the the number of licenses/users for the application via a 'License Agreement' and adding a 'Software License', but I can't seem to allocate those licenses to named users. Is that not possible
Error when restoring production data to a test environment
we are setting up a Test environment but every time we restore the backdata taken from our prodcuetion environment we get the error "java.sql.SQLException: Cannot find the object "CIType_603" because it does not e xist or you do not have permissions." Out test environment is the same build version as the backupdata from our the production server we are using an MS SQL Server Any ideas?
Modify User Templates - Change Value in Memeber of Field
Hi Everyone. I am trying to create a modify user template that will change a value in the Member of field without removing all the other values. example if a user is a member of Group A, Group B, and Group C. I want to be able to create a template to modify the user so that if they have Group B it needs to be replaced with Group D. The only way I have found to do this if it removes all the other groups and replaces it with Group D. I need to be able just replace one specific group with another
How to search MERGED request.
Greeting, I merged like 4 request and now the merged request is missing. How can i find them? I try searching one by one but it say 'FAILURE: Invalid Request ID'. I try to search filter but there is no option for merged request, please advise. Best Regards, - Muhammad Afiq
Service Desk Plus custom report add columns
In the reports tab, how to add more columns in the "Available Columns"?
Variables displaying instead of normal text since 5113 update
It seems that on a number of screens, the variables aren't resolving to plain text. Here are some screenshots.
Feature Request: Domain Order
On Domain Settings, for Multiple Domain, be able to specify a display order. We have 6 domains, 3-4 are in use, and 2 legacy. Even in AD Manager Plus, it's not consistent, showing domain listed in one order in AD Mgmt, and in a different order in AD reports. However, we'd like to specify the display order, so we can push our legacy ones to the bottom of the list and order our 3-4 current domains in order of preference. We do currently use the "Default Domain" as our primary user domain, however we
Feature Request: Bulk Operations filtering by Group
We would like the select by Group functionality available in all the Bulk operations for users, exchange, terminal service, computers and groups. Allowing us to enable, move, modify etc. based on Group membership. In Addition, the “Modify Groups” under Group Management on the horizontal toolbar, is incorrect, it appears to be a singular group modification option, and we’re not able to modify multiple groups in bulk. This is labelled correctly if using the left hand vertical menu. Additionally, when
ADManager Plus reports
Hello all, for an internal audit we would know if is it possible to have a report that shows us the list of shares defined on our file server accessible for a specific user or specific group. Thanks Marco
Feature Request: Customise Interface
AD Self Service provides various options for customisation, and while I've managed to replace the logo in ADManager Plus, it's lacking in customisation options compared to AD Self Service. In particular, along with a separate request for domains on the login page, we would also like to add additional text on the login screen, along the lines of the standard "For authorized users of "company name" only... etc etc." perhaps a "brief" few lines, but clicking/hovering it, gives the full text, which is
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