Deprovisioning Users?
I was hoping there was a way to right-click or select deprovision user, when a user object needs to be disabled. Much like ActiveRoles Server, where you would right-click the object, select deprovision, and it would go through a series of tasks. Including, disabling user, setting pw to random, disabling mailbox, moving to Disabled Users, etc. It only appears to be an automated task? Is this the truth? How do you remedy disabling mailboxes and hiding them in Exchange?
Exclude Disabled Users From User Reports
We have a lot of return employees in our external offices so we don't delete their AD users, we disable them and move them into a child OU. When I run a user report, is there a way to exclude disabled users? For instance, if I'm going by state, I'll pick that state in the Chose OU section, but not its child Disabled OU, but the report grabs those anyway. If I can't exclude by the container I pick, can I exclude by it's Active/Disabled status in AD? I think there's a way to do it from Group Reports,
Finding scheduled reports created by another technician
Whilst working on site with a client recently we encountered an issue where the customer was trying to find a scheduled report that had been previously set up in ManageEngine ServiceDesk Plus. They knew it existed as it was still sending reports but they were unable to locate the actual scheduled report. The reason for this was due to the fact that s cheduled reports are currently only visible to the technician that creates them in ManageEngine ServiceDesk Plus. In this case the scheduled reports
After 9500 to 9600 update Netflow wont start
Windows 2008 64 bit. I should have never tried to update this.... Update went fine 100% , tried to start service wont work (in services.msc). Restarted wont work , Stopped Netflow service, tried to to run run.bat says 8080 is busy. Killed mysql , java , says the same Tried to run different port doesnt work either ... Its like a zombie process ( used tcpview.exe, theres no process associeted with it)
Record or flag a Service as being affected by an incident or problem
Hi I am looking for options to record or flag a Service as being affected by an incident or problem. All that I have come up with thus far is Incident linking to a Problem and within that Problem record - flag/choose the multiple IT Services affected. Are there any other options or ways to do this ? i.e. record an incident/problem as affecting a service or causing an outage to that Service. Glenwood
License Renewal
Hi there, Until recently we've been licensed for 10 technicians in ServiceDesk. We had this license because we had 6 technicians but one of those technicians are no longer with us, so it was my understanding that we could use the free license for up to 5 technicians. Our license was due for renewal but I was advised by our vendor that we didn't need to do anything further as we only have the 5 technicians. Unfortunately as of today we can no longer login as any of our technicians, or the admin
Inventory for a DLL
I have a piece of software that is implemented as a DLL. It is called out of another product and I am looking to inventory this DLL in order to know what versions each machine is running and use this information to target machines for updates. Is there a way to configure Software Inventory to pick up a DLL file? Thanks in advance for your assistance.
How to monitor background processes (jobs) in SAP
Good day, I wonder if anyone of you has monitored jobs from SAP, to see if it has been canceled, held, throughout its course, this need for a plug-in or I can monitor as a log or via snmp? Thanks for your answers and help.
Insert a ticket directly in the database
Is it possibile to insert a ticket using SQL clause directly in the Support Center Plus? Thank you
Oputils6->7 upgrade .. Support won't answer email
I do not understand why an upgrade file is not available for download like it is for every other product ?? We have to contact support? Great I did that .. twice, no response. Really glad I'm paying for support on this product ..
Event ID 0 from source PostgreSQL
The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. had this problem after restart got it fixed but it may come again please advice the fix. regards
Migrating to Service Desk Plus 9.xxxx from 8.xxxx
I am reaching out on the Forum as we are still running Service Desk 8.2 Build 8211 and are getting ready to migrate to 9.0 current build. My question is how different is 9.0 to 8.2 and were there any gotchas that people ran into when they migrated? Did anyone load a play version of the 9.0 before migrating there production system to the current version so they could check out the differences. Was it successful. Any feedback would be fantastic and very useful.
ME MDM App causes Samsung Galaxy Phones to be slow down dramatically and drain battery
Hi, We have received reports from several users that after installing the ME MDM app on their Samsung Phones it causes a number of performance related issues: Phone becomes super slow; Stops working all the time to the point of shut down; Random call drop outs; Battery drains rapidly - From 100% to 0% in 6 hours or less Takes a very long time to charge Has this been reported before and if so what can we do to bring the overall performance of the phone back to what it was before the app was installed?
MySQL update
Hi! I'm currently running ME SD+ 9020 with MySQL 5.1.50. Does latest version of ME SD+ support MySQL version 5.6.20? I suggest you to add that information on your website (what version of MySQL does ME SD+ support, because I can't find it anywhere). Looking forward to hearing from you. Regards, Kuba
I can not generate reports for my devices
I would like to inform you that I have a problem when wanting to view reports for all my devices either RAM, Hard Disk Availability. As I can do to fix this? Someone who has been the same, or I indicate what steps to take? Thank you.
Remote Control
Could anyone tell me if a user needs to be a local admin on their own machine to be able to use the Remote Control tool in Desktop Central?
Confused about SDP Exchange integration
So it appears SDP does not support normal Exchange integration like our last help desk product did. It only supports POP or IMAP. That doesn't like like too big of an issue (for us) as we run our own Exchange environment and I think we can secure it well enough. I am confused about the mail fetching though, SDP says "create a separate mail account and alias it to this mail ID". We have one helpdesk mail (helpdesk@xxxx.org) and want the users' mail to create a ticket (request) if they mail to helpdesk@xxxx.org.
Software Deployment Build 90045
Completed the upgrade to Desktop Central Build 90045, I then tried to use an existing software Package for IE 11 to push out the installation to 4 Win 7 desktop computers. Received Error Code 40008 and Execution Failed even though the software was installed? Additionally, when I view the software installed on these devices, it lists both an earlier version (IE8) and IE 11 are installed, though when I go to the computer itself and look at the Programs installed, it only lists IE 11. Is there something
Routers re-add with different interface after router reboot
Hi, I have an issue that some routers re-add in netflow analyzer with different interface after routers reboot. Kindly advice on this matter. BR
newbie question about row colours in History view
Hi folks, just started using ME in my new job - I see some rows in the History view are coloured - can someone list the meaning of the colours, or else tell me where the key is in the application so I can look them up myself? Tia! :-)
Desktop Agent GPO
We have set up the GPO per the instructions located at http://www.manageengine.com/products/desktop-central/agent_installation_windows_gpo.html We are able to install it by hand, but the GPO startup isn't working. According to windows logs it is successful, but it never installs. Any help is greatly appreciated!!
Patch Tuesday update for September - 2014
Hi Team Here is an update on September 2014 - Patch Tuesday support - status update New Security Bulletins : MS14-052 - Cumulative Security Update for Internet Explorer (2977629) - Supported. MS14-053 - Vulnerability in .NET Framework Could Allow Denial of Service (2990931) - Supported. MS14-054 - Vulnerability in Windows Task Scheduler Could Allow Elevation of Privilege (2988948) - Supported. MS14-055 - Vulnerabilities in Microsoft Lync Server Could Allow Denial of Service (2990928) - Supported.(KB2982388,KB2982390
scan newly created inventory type or sort workstation by ip number
Hi, We have almost 1000 nodes in our terminal and SDP places all the vehicle terminals, handheld terminals, computers - almost everything under Workstation tab. When I create a new group (e.g. Vehicle Terminals) and change relevant device's type from Workstation to VT, SDP loses all data (IP address, MAC address) and cannot scan devices under newly created VT tab any more. I would like to be able to scan devices under newly created inventory types. "If it is not possible, I would like to be able
File Not Found after moving fileattachment store
Due to the excessive size of the fileattachments folder we had to move our SDP installation from C Drive to a new D Drive. After this move we have found that all (if there are exceptions to this they haven't been found) old attachments cannot be opened and some new calls are experiencing the same issue. This move was done by another technician in around August. When I browse D:\ManageEngine\ServiceDesk\FileAttachments\Request, I can see Aug2013, Oct2013 and Sep2013 folders. When I attempt
MSWU-975 keeps showing up as not installed
Newbie using Desktop Central for patch management. I just noticed that I pushed out the MSWU-975 patch and it installed across all of my PCs but it keeps showing up after the new scans that it has not been installed. tried rebooting a few machines but it keeps coming up. I looked on a couple of the PCs and KB 2917500 was installed multiple times. What do I have configured wrong? I have been manually running the updates and scans until I have my feet wet.
Patch Mgmt and Inventory support for new 64-bit Google Chrome browser?
I see this morning that the Win and Mac versions of Chrome v37.0.2062.94 are now detected. When I install the new 64-bit version of Chrome v37.0.2062.94 on a Win 7 SP1 workstation, then scan it for patches and assets, the 64-bit version is showing up exactly the same as the 32-bit version. There doesn't seem to be any detection of the 64-bit version. This will make it difficult to roll out the 64-bit version to our 64-bit workstations and tablets, if DesktopCentral can't tell us which ones are
Manual
Good afternoon, I wonder if there is any of the ServiceDesk Plus manual in Portuguese (Brazil) Att. Delton
startup script - opmanager
Pardon the dual post. I tried to do this "anonymously" but I can't find it. What suggestions do you all have regarding auto-starting the linux OpManager automatically. There are no startup scrips to stick in /etc/rc.x that I can find so any input will be helpful. Thanks. Jason Manous UGA - Office of Undergraduate Admissions jcmanous@uga.edu
Monitoring in SAP Event jobs OPManager?
Someone has monitored servers where they have SAP, services, transactions or events from SAP SAP installed, anyone know what services can be monitored from OPManager, or if you need a plugin? my email is: jose.moran@byadvance.com
Object level AD auditing needs to be configured for getting proper reports
Before I start looking to configure "Object level AD auditing needs to be configured for getting proper reports" could someone point me to what this does and/or changes? Thanks, Wes
ManageEngine ADAudit Plus (v4.6.0 & Build 4650) not showing up inside "Services (Local)"
Hello, I have installed ManageEngine ADAudit Plus x64 bits on Windows server 2012 R2 but I don't see ManageEngine ADAudit Plus showing inside the "Services (Local)" and can't Stop/Start/Restart or go inside the Property to modify some setting. Please help. Thanks,
ManageEngine ADAudit Plus not showing up inside "Services (Local)"
Hello, I have installed ManageEngine ADAudit Plus x64 bits on Windows server 2012 R2 but I don't see ManageEngine ADAudit Plus showing inside the "Services (Local)" and can't Stop/Start/Restart or go inside the Property to modify some setting. Please help. Thanks,
Services on "ManageEngine ADAudit Plus" is not running on the old server
Hi support team, I try to migrate ADAudit Plus to a new server 2012 R2 but I ran into the issue. I follow the step on the ManageEnginePitStop (please see attachment). I can't copy an "ADAudit Plus" folder to the new server because "mysqld-nt.exe" (please see attachment) still running and I have no other option to stop it so I force to end task. After I stop " mysqld-nt.exe" I able to make copy over to the new server. Anyway, before I continue to work on my new server, I want to let my older server
Monitoring Services on a Windows IIS Server
How to monitor IIS services on a Windows 2012 or 2008 Server, someone will step forward and be configured.?
Requestor edit request after they submitted it??
I know a requestor can always update their own request by adding notes, but my questions can a requestor update things like the subject or details AFTER it has been submitted??? I do not see an option for that. -Wes
Problem with master user of ADAudit Plus
We have to change the password to the admin user of the ADAudit plus and now we have problem to access to the application and this is not currently working. Can help me... THK.
BackupDB.bat does not appear to work
So while following the instructions to upgrade and take a backup of the DB, I run BackupDB.bat from the command line on a Server 2012 system and I get this: C:\Program Files (x86)\ManageEngine\ADAudit Plus\bin>backupdb.bat Nov 13, 2013 1:18:56 PM com.adventnet.sym.adsm.auditing.server.backupdata.ADAPBa ckupDB main INFO: Backup Directory :: C:\Program Files (x86)\ManageEngine\ADAudit Plus\bin\\ ..\Backup Nov 13, 2013 1:18:56 PM com.adventnet.sym.adsm.auditing.server.backupdata.ADAPBa ckupDB main INFO:
OpManager 11 on Server 2012R2
Good Morning, I just installed the latest version of OpManager on a fresh and fully patched server running 2012R2. I rebooted the system but when I try to go to http://ocalhost:8080 I get the login page, great enter the default login anbd password and then the screen stays blank. IE and Chrome both show the same issue. Any ideas? TIA, Jim
list view 0% CPU/Memory in opmanager
How do I show the information in " list view " of CPU and memory in opmanager ?
Disable browser auto launch
Hi Found this in the forum https://forums.manageengine.com/topic/how-to-disable-browser-auto-launch? but it's not pointing anywhere (too old maybe). Do you know how we can do it now with OPM v11 ? If found the answer for OpUtils, ADSSP, but not for OPManager Thanks. Olivier
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