After upgrade 9018 no Filter field in Assets
Hello There is no FILTER field in Asstets after upgrade to 9018 (from 9013) Regards, Dmitry
Delete connted items
Hello. Can you explain me how can i find connected items and then delete it.
Change ticket workflow - move to next status without approval
Is it possible to have the 'Submission' stage go to the 'Planning' stage without any approvals? For us the information in both these stages is currently done together then sent for the approval. Ideally the person filling out the change would fill out the Submission information, save the ticket, then have it roll directly to the 'Planning' stage. Thank you for any configuration tips that might help accomplish this.
Import the attribute "Manager" from AD to ServiceDesk Failure
My steps: 1.Configuration Wizard> Common Additional Field > Add field > Single-line > Field name:"Manager",Default Value:"undefined" Description:"undefined">Update>Save 2.Configuration Wizard> Active Directory>Import Requesters from Active Directory >Select UDF for import>Check Manager:"manager">Import Now>100% Complete For the city field, I success by using " l " string for city import from AD attribute. But for the manager field, I fail by using "manager" for manager import. Question: 1.I fail
Is it possible to allow Adobe Updates?
Good Morning, Our company is currently reviewing Desktop Central and I need clarification on a template. We have end users that need to use adobe acrobat, and we prefer to keep them updated automatically, without doing so manually. I found the following template to disable Adobe 10 updates as noted belowfor (32 bit and 64 bit). Action Header Key Sub-Key Data Type Value Name Value Data / Expression Write Value HKEY_LOCAL_MACHINE SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockdown REG_DWORD
Need an Idea to install large size software
Hello, I would like to ask if you have any procedure or has been dealing before with the same issue that we have in our company. We have a Central Server and aproximately 12 remote offices with aproximately five thousands computers. When we launch the installation and uninstallation of an application from Desktop Central it will copy all files and folders from Desktop Central repository to C:\Program Files\DesktopCentral_Agent\swrepository\swuploads of the client computer. Then we unzip the
Desktop Central on non domain pcs
I am wondering if anyone is using this application for PCs that are not on a domain. I have 40 locations that have 2-3 computers each that have no VPN or MPLS connection back to main network. All of our apps are cloud based or web driven. Has anyone used this product in this manner. I am looking at a all in one management platform for patching, Remote Control and software rollouts. Currently looking at Logmein Pro & Central but use several other ZOHO apps so want to give them a look as well.
Desktop Central is unable to start after Patch 90045
Hello Team, i´ve try to install the Security Patch with Build number 9_0_0_SP-0_45. During Installation i got the error, that some argument could not be read and the installation was aborting. I restart the whole Server and the Services from the Desktop Central Core Server will not be starting. Additionally, i canot install the newest Hotfix with Build number 9_0_0_SP-0_46 because i get a "unable to install update" warning and the installation is aborting. I´ve found some lines in the "dc_service_log"
Inventory > Software > Filter-by drop-downs no longer working in build 90059
I just applied the latest hotfix 90059 to our Desktop Central server last Saturday. I noticed today that when I select the Inventory tab, then select Software in the left margin and pick any of the categories (or domains or types of software) from the filters, nothing happens. Inventory > Computers and Inventory > Hardware filters work fine. Just Inventory > Software no longer responds. We have two configured administrators, and this is the case for both. I've tried using both Chrome and Firefox
Data share between DC and SDP.
I've recently implemented SDP and DC and hopefully have it all up and running as expected. It was my belief that the two synched asset data. I'm assuming then that if i go through the asset info in SDP I click on the system tab - it shows nothing. However if i go through DC then i see local users, groups, services etc. Should this be pulled across? Or am I thinking it does more than it does?
Remote Control hotkeys?
Are there any hotkeys available for Remote Control sessions? I have not been able to find information about this anywhere. Most wanted hotkeys: - "Windows" (open start menu/page) - "Windows" + D (open Desktop) - Ctrl + Shift + Esc (open Task Manager)
How to deny Technicians for Editing Requests?
Hi Dears How can do it that technicians can provide a resolution, but can not edit any filed requests How can do it that all entry resolution by a technician saved in resolution like work log on incident module
Upgrade servicedesk plus 8008 to 8217
Trying to upgrade from build 8008 to 8217 and get the error "The file is not compatible with this product." Is there another service pack between these two versions so I may continue the upgrade path to the newest release? Thank you. Harry Seto
Backup technician
Hey Am I missing something with the backup technician function? Normally, I'd book my leave and then setup a backup technician. Now, it auto sets my backup technician to me, and I cannot for the life of me figure out how to change it? We are using 9016.
License of ManageEngine ServiceDesk Plus
Hi We already bought your product but i don't understand, how can i get this license file ? provide us please i sent mail to anti-piracy@manageengine.com and servicedeskplus-support@manageengine.com , but did not get an answer . I have registered at the site which was sent to us from anti-piracy@manageengine.com what do i have to do ?
graphic error in device availability, appears as (unmonitored = 100)
I commented that I have problems to check current availability chart of all my devices, the device appears as I enter " unmonitored " and shows me the graph of the time in which he has been active or down. Apparently not measuring the time that the device is connected or available , anyone know how to solve this problem. As a note this happened to want to upgrade the version of OPManager , and then want to remove the previous version. 10200 This version had 2 updates and 11 and 13 were even some
on-call and backup technician calendar
We run our department with several on-call engineers and we have to manually change the notification each monday to the next engineer. Is it possible to make an on-call (and backup) calendar and have opmanager do notifications to the current on-call engineer. Preferably using the backup engineer as escalation.
Opmanager Upgrade
Hello, We were in the process of upgrading Opmanager. After we copy the JRE PPM and restart the Opmanager server, we saw some errors during the copy of JRE objects. After that, when we start Opmanager we got this error: java.lang.UnsatisfiedLinkError: setErrorMode
Can't install ServicePack 9200
I am attempting to update OpManager from build 9101 to build 9200, but keep getting errors. I followed the normal routine of: Stop OpManager Run Update Manager Select the update file However, when I select the update file, I get an error in the GUI that reads "The file may be corrupted or check for the available disk space", and the command window behind it says "SEVERE: ERRError in writing inf.xml file." I have confirmed that there is plenty of disk space available on the server, and tried re-downloading
Minimum Permissions
Could anyone point me to a document that explains the minimum permissions to monitor a Domain Controller in OpManger? I am assuming it will need to be a Domain Admin but I need to prove this to our security people. Thanks. Rob
Change the look of the Onhold Status in the Requests list
Is it possible to make the Onhold Status in italics in your Requests list so not to get them confused with the tasked marked Open? Thank You!
iPhone App for Requesters
I am able to get my technicians signed in to use the iPhone App for ServiceDesk Plus but, I am unable to set it up for a basic requester. When trying to sign them in, the app says it is missing the API for the technician. I don't understand why it is asking for that for a standard requester. From what I've been reading, it isn't necessary for requesters in order for them to use the iPhone app too. Please help. What am I missing? Is there a different app for the requesters? Thanks, Tony
License Activation Issue..
Hi, I was using Opmanager 10, Essential with a license named on our Organization. But the number of device monitored is restricted to 150. We planned to upgrade to latest one such that we can get 500 devices monitored. We prepared a separate server and installed the latest version which is 11.3. Followed the series of steps and chose 30 days trial and when we applied the license that we had which is expiring on 2016, it is not accepting and the registration details remains as 30 days trial. Kindly
SDP Single sign on through AD
Hello, I'm setting up a new SDP server, where we want to enable the SSO through AD passthrough, however we don't want any requesters to login, only our Technician's. Is this possible? Also in the process of setting this up, I've tried just enabling AD authentication, but when I select edit on my Technicians and select the domain login, the option is not saved, as soon as I go back into the account, under the login details the domain drop-down is back to "none" and when I'm at the SDP login page,
Challenge Question Headache
Can I ask what other people are using for challenge questions? I've gone to great lengths to have questions that have memorable non changing answers but am getting feedback that some people can't relate to the questions. The upshot is that I need more user-friendly questions (yes I know what you're going to say!) Ideally what i would like is for the user to set up their own questions and answers, then when they try a password reset they are asked for a certain character in the answer, not the whole
LDAP authentication error, incorrectly identifying duplicate when none exists
HI, We're trailing the free version of Service Desk Plus MSP, we've had an issue where we get the following message while adding LDAP authentication to an account Domain Controller with same name already exists. Please provide a different value. After double and triple checking, there absolutely isn't another domain controller with the duplicate settings in the list of all accounts on the LDAP settings page. Any suggestions on how to resolve this? The account is question was deleted and re-added
Hotfix 9019 released..
Dear Users, Hotfix over 9019 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9019 SDF- 57473 : Change : Change mgmt as AddOn for Standard Edition. SDF- 56845 : Problem & Change : Worklog field introduced for Problem and Change closure rules. SDF- 55054 : Request : Option to mark the first response time while adding a work-log under request. SDF- 50233 : Tasks : New filter added to show All Pending Tasks,
OpManager License Error 501
Hi, This was working fine on Friday and has now given me this error. Please assist ASAP Thanks Paul
Get number if today resolved request via rest api
Hello, I am looking for solution to get number of today resolved requests or list of resolved requests via rest api. Now I successfully using GET_REQUEST with pre-defined custom filters, but in filters I cannot set current date, only fixed value. Is there any decision?
Task in API
Hi, I am just curious about the development of your API Are Task related features going to be implemented any time in the near future? Best regards, Valdi Hafdal URL : http://www.valinc.net Facebook : http://www.facebook.com/valincnet [Add-in for Support Center Plus] http://www.valinc.net/scp [Add-in for Service Desk Plus] http://www.valinc.net/sdp
Ability to edit or create Problem ticket templates.
It would be nice to at minimum be able to edit the Problem ticket default template but optimal if creating templates was an option.
UI Layout Messed when trying to add a performance monitor.
Hi, I recently applied thresholds to a Windows 7 device template for Hard Drive Utilization. Now if I try and edit the Performance Monitor on the snapshot page I get the below issue with the layout of the UI. Please assist here. I don't seem to be able to remove the threshold setting in the device template either.
Mail Server - Sending outgoing mail failing
Hi, We have the following issue: we are using Gmail as the test server for the testing and for the first couple of weeks the email sending has been working great. For no apparent reason, it stopped working and no replies or notification mails can be sent anymore. From the logs I found the following error: Caused by: javax.mail.MessagingException: Exception reading response; nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? Email fetching works OK,
Close Task\Incident as Incomplete
Hello, Is there any possibility to CLOSE incident and its Tasks as INCOMPLETE? Regards,
Is search broken in SDP 9?
We recently upgraded to 9002. We've noticed that when searching the Solutions module, the search results hardly match what we're searching for. For example, We have a solution titled "Rename computer from command line". When we search for "rename computer command line" Here's the top 2 search results when I perform this search: Out of the 214 results, the item I was searching for isn't even in the results. And here's the actual solutions item: The only way I found this article was by browsing by
Search All Ticket Information
Hi guys, Is there a way to do a global search of all ticket information? That is, across all open and closed tickets, including request information, emails sent/received, ticket notes, solutions, etc. I'm having difficulty searching and finding the information I'm after. Thanks!
desktop central schedule reboot and autologin
I know there is a way to have desktop central perform a scheduled reboot of a server but is there a way to have it log on and start a few programs? thanks.
How to create room and resource exchange mailboxes?
I don't think this is possible but i figured i'd ask anyway. Is it possible to create room and resource exchange mailboxes via AD manager plus? We leverage the product to allow our help desk to create + manage mailboxes and accounts without needing to grant them access to traditional AD and Exchange management tools. Currently room and resource mailboxes are created as if they were user mailboxes which is not ideal as they cannot be scheduled as if they were rooms or resources. Thank You.
Pre-assign check
Hi, In SD Plus - there are Request closure rules - is there a way to have rules added so that staff have to do certain actions before they assign out the Request. E.g. - At the moment we have certain staff who classify the incoming Requests into category & sub-category, applying SLA. They then assign the Request to one of their colleagues. Unfortunately they sometimes forget to do this and then assign out. It would therefore be really helpful if SD Plus would prevent them from assigning the Request
Is there a way to search custom fields in the Purchase module?
I have added a custom field to our purchase order form. I would like to be able to search for POs by this field. The search box doesn't seem to search by this field. Is this a bug or do I need to submit a feature request for this?
Next Page