how does ADAduit Plus audit the failed login?
I wonder how ADAduit Plus audit the failed login. I found a failed login account could be audit several times in a minute,is this the real date ? dear all,please help me.
ADSSP Mobile application version 1.0.7 - issue IOS device cannot log on when password contain special character and other.
1. IOS device cannot log in ADSSP via mobile application when password contain special character like "&" but can log in via web portal and android version. Error show as "Invalid username or password" 2. It seem for mobile app, mandatory question for enroll will not show automatically like when using via web portal. [Solve build 5113] 3. When enable enforce Active directory password history during password reset. It has some bug on both web portal and mobile version when try reset password. Web
API Example for updating workstation custom field
Does anyone have an example for the syntax to update a custom fields on a workstation? I want to use a third party solution to update certain custom fields via API (or directly via SQL but the API is the primary method).
Where Have Those Scheduled Reports Gone In ServiceDesk Plus?
This issue with scheduled reports came up with a client the other day so I thought I'd share. A customer was trying to find a scheduled report that had been previously set up in ManageEngine ServiceDesk Plus. They knew it existed as it was still sending reports but they were unable to locate the actual scheduled report. The reason for this was due to the fact that s cheduled reports are currently only visible to the technician that creates them in ManageEngine ServiceDesk Plus. In this case the scheduled
Agent version?
I just updated our ServiceDesk to version 9018 and noticed it says current Agent version is 1.0.17 so I select download and uninstalled the old version (1.0.16) and tried installing this latest version on my desktop but once install completed it still shows as version 1.0.16?
Change the values of the ping poll
Hi, I receive many alerts "Device not responding probably down or busy" but to check the device pings are preserved. My doubts are: 1. I change the number of pings that are sent in each poll 2.-How many are lost pings to send alert "Device not responding"? Thank you, Regards!
SDP Mobile iPhone App -How to refresh requests in a group
When using the mobile app on an iPhone and viewing the requests listing within your group, how do you refresh the list. We find that the list doesn't refresh with newly added requests unless you select another group and then reselect your group to get a refreshed view. Is there a way to do this or can it be added to a future release?
Feature Request: Extending search for objects
Hello, is it possible to extend the search for objects (e.g. a group) such that the search term will also be used in the description? Assume you have an environment in which groups are just numbered and you have several hundreds of them. Finding the right group can be cumbersome then...unless the search also uses the description. Another search related question: If you have more than one domain which trust each other but are in different forrests. How to search and add an account from the different
Problem importing sites from MDC to SD MSP
Hi, If the name of the site in SD MSP is a comma, the MDC area misses to the name before the comma, for example Name the site in SD MSP g. Sankt-Peterburg, Bogatyrskij prospekt d. 53, korpus 3, office 5 In MDC imported the following name: g. Sankt-Peterburg missing - Bogatyrskij prospekt d. 53, korpus 3, office 5
Not able to make the Hyperlink working in Request description field
I.m not able to make it working here neither actually... is it any setting in the browser? gotogoogle
Preserving variables in Terminal settings
Within our organization, we use the following format for Terminal Profile paths: \\Vicctxsync01\wtsprofiles$\%location%\%username% However, when I use ADManagerPlus to create an account (either single or bulk) the path is changed to: \\Vicctxsync01\wtsprofiles$\\%username% It leaves two slashes and removes the %location% variable, which is a custom variable used by our Terminal Services team. Does anyone know of a way to preserve the string of text entered into the Terminal path, regardless
Report on Self-update changes
Hi, Is it possible to generate a report or send one-off email each time when end-users make changes on AD via Self-update? Regards Mario
Mobile Device Management support for Windows Phone avaliable!
We are pleased to announce the availability of MDM support for Windows Phone. You will now be able to manage your Windows phones with features such as: Profile Configuration Asset Tracking Security Management App Management and Much More To learn more visit: Windows MDM or Download a free trial to experience it
No data or reports
Twice now I have had this happen. We have the full version of netflow working just fine so we decided to trial run the firewall version. When I first installed and set up there was some data but it stopped. I troubleshooted and couldn't figure out why it wasn't getting any data so I reinstalled again and I got a lot more information reported this time around but it stopped again. No idea why?
My application is hosted in http link but in notification mail it is coming in https & getting problem to open link
My application is hosted in http link but in notification mail it is coming in https & getting problem to open link My application link is http://s184019f:81 but in mail it coming like below & user getting trouble to open it. https://s184019f:81/WorkOrder.do?woMode=viewWO&woID=1202226
outgoing mail
Sending of notifications doesn't work and we cannot reply to a request. The incoming mail is working fine.
Enter purchase request for services, not assets
I am new to SDP and we are about to go live with purchase and asset management. I cannot figure out how to place a purchase request for items that are not assets such as services. The hard coded workflow seems to want to add everything into assets upon completion of the purchase. Obviously, purchased services are not assets so I do not want to track them as inventory. Am I missing something? I also created a support ticket for this and will close this thread if I get an answer there before getting
Percentage rounding
Hi everyone We recently run some reports but these are calculating at 99% and 101%. We are running ManageEngine ServiceDesk Plus version 9015 Can some tell me if there is a fix for this or is this being worked on as our companies will not except anything other than 100% Thanks
OpManager WMI password change now doesn't work
I had to change the password we were using for WMI access. After changing it on the account in AD, then changing it in OpManager now it will not authenticate. I have verified I was using same password (not mistyping it), I have removed and re-created the the WMI credentials but the problem remains. Any advice for this?
Visio 2013
The last I can find is a Visio add-in for 2007, was there ever any movement on 2010 and more importantly for me 2013?
I need to a report that shows me when the monitor is down in for example last week by graph
I cant find this report in software
OPManager Pass Through Authentication
1. I have enabled OpManager pass through authentication after getting ServiceDesk Plus pass through authentication working - but now all I get is the authentication prompts and I can login or anything. How do I turn pass through authentication off outside of OpManager? 2. What is the correct process to setup pass through authentication in OpManager? I would have thought it was the same as SDP... Thanks Al.
Lock down the CAB approval stage
Hi is it possible to lock down the CAB approval stage so just the Change Manager is able to approve the change once CAB approval has been recommended regards marcia
Changing the Email fetching settings
Hi, I am not willing to allow automatic logging of new incidents against every email being received as not all of them are related to incident reporting.For example if a Customer sends a query...SDP logs it as an incident and assigns to some account. The automatic incident logging feature is great but I don't want a situation where hundreds of tickets get logged against every email. how to control the behavior of the mail fetching feature?
Monitoring Cisco UCS
What will be the best way to monitor Cisco UCS servers? Thanks.
Process Monitor
I am trying to use OpManger to monitor a number of processes on multiple servers. I need to make sure a specific number of each process is running. I have figured out how to set an alert to go off if it drops below a certain number, or goes above, but not both. In other words, if I want to be running 3 instances of "bob.exe" (for example), I can set an alert if it is running 2 or fewer, or I can set an alert for 4 or more. But, I want to be alerted to either situation. As a less important side
FLUIDIC UI missing access to Plugins
I have noticed that the FLUIDIC UI is missing the "Jump To" ability for Plugins. When will this be added as this is troublesome to have to change back and forth between the FLUIDIC UI and the old UI to get to plugins then back to continue using the additional details provided in the FLUIDIC UI (graphs) to correlate issues.
Subcategories and items cannot be displayed in the request form
I have 3 categories and they are all with their respective sub categories and items. When I create a new ticket, I can select the categories but when I go to sub categories, I am not able to see those sub categories that I have defined earlier. Why is this happening? I have just purchased the 5 user license for standard. Previously in the trial version I was able to select the sub categories and items. Please help urgently
How can I add a new language to Password Manager Pro?
How can I add a new language to Password Manager Pro? I've found the Password Manager Pro's language resource dot properties files on <PMP_HOME>\lib\resources. So it is easy the creation of translation of product. But, how can I setup the product that it has a new language? Even I creating the new language files, the languages combo box on personalize page don't have updated. Nilo
What direction is Servicedesk Plus post 9+ going?
Hello guys, I am wondering: what direction is SDP+ version post 9.x going? Some things seem somewhat troubling: the past year there have been a number of announcements: Advanced System Tools from Servicedesk Plus - 19 days ago Introduction of Purchase Request - 1 month ago Servicedesk Plus UI Revamp: Request Module - 11 months ago Introduction of New Rich Text Editor - 7 months ago Time Spent by Technician - Group for Request - 1 year ago Option for technicians to mark tickets that they are currently
Exception while processing the request.
Hello I am trying out Servicedesk plus for MSPs and i am encountering some issues. When i try to gennerate and app API key for a technichian or create a new service, i get the error: Exception while processing the request.. I then try to create a supportfile but the process never stops - i have waited an hour. I am running the free edition for testing pourpeses on a Debian 7.x x64 backend. Please advice me what to do. Kind regards Frederik Krogh
request print preview for requester
When I run a print preview of a request with the account of a requester I have the output shown in attachment, while when I use the account of a technician the report is correct. My version is the 8.2.0 Build 8214.
Special Characters in Business Rules
Aside from the comma "," is there any other special characters that cannot be used in the business rules matching text? I created a business rule that had a bunch of "*" in it that I wanted to match on but instead of filtering out only the intended message, it matched on everything that came in. The action was to close the ticket so everything that came in got closed. We are evaluating so it is not mission critical but I couldn't find any docs or comments on the forum that talked about special characters
Mandatory question to reset a password?
Hi Is it possible to set a mandatory password reset question and one that can be selected by the user? For instance if I wanted to have one question as the payroll number which will never change and one personal question that the user chooses? Thanks Richard
SMS Alert By Modem
We would like to have redundancy when it comes to alerting from Applications Manager in case our e-mail system goes down, we would still like to receive notifications. In trying to setup SMS via Modem on AppManager, we see that we require a SMS Gateway to connect via serial port to COM3. Our only issue is that AppManager runs on a virtual machine. Is there an alternative to this if we want to use SMS that does not depend on e-mail? Do any of your other customers have experience with AppManager or
API to post new conversation
Dear All: any ideas how I can post the conversation for a request through API? Thank you. ChuSoon
API to post new conversation
Dear All: any ideas how I can post the conversation for a request through API? Thank you. ChuSoon
Permissions for Folders
Currently I'm unable to use the "Permissions for Folders" report. I select the domain, shared resource path, and tell it to include all subfolders, but when I generate - I get a no data available for specified criteria. The same thing happens when I only include the parent folder. If I run the Shares in servers report, and click on "permissions" after the report is run, I see everything I need, but there is no way to do an export on that part of the data. ADManager is running as a service.
ServiceDesk Plus Service Catalogue Category - 500 error when trying to 'Add Service'
(Asked in respect to ServiceDesk Plus 9008) Apologies if this is covered somewhere else, but I am experiencing a http 500 error trying to 'Add Service' to Business Services in the Service Catalogue. I uploaded the Business Services through the CMDB CI upload and have added the images through the Service Catalogue 'Manage' 'Service Categories' area successfully without errors, but it looks like if I upload them through the CMDB, certain database entries are not getting created that are required
Can't Delete/Edit Product Types
ServiceDesk comes prepopulated with several product types. I can't seem to edit certain aspects of these product types or delete them. For example, we don't inventory our racks because we have so few of them anyway. I want to delete that product type but the checkbox next to it is grayed out. Another example is UPS. We don't have the vast majority of our UPS units on the network so there is no reason for them to be tracked as an IT asset. I am unable to change it to a non-IT asset and I cannot
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