Custom reports are not saving
I have a few users that are trying to create custom reports and save them. They have full rights to reporting through a custom role I set up but they can't create a folder or file. It says it saved successfully but nothing shows up. Is there a group of rights I am missing?
Instance count threshold 'not equal'
Hi, in the instance count threshold settings I can select '=', '<=" and '>=' but '<> (not equal)' seems to be missing - or is it me who's missing something? The goal is to be alerted when a certain program is either not running or running with more than one instance Any input would be appreciated Regards GWHome
My Closed Changes
Hi can you advise how I see All my closed changes? when I select this option it doesnt show anything. thanks in advance Marcia
Find your faulty corporate iPhone 5 devices in no time!
Recently, Apple launched an iPhone recall program for selected devices. According to a statement from Apple, some of the iPhone 5 devices that were sold between September 2012 and January 2013 may experience shorter battery life or may have to be charged frequently. If your enterprise iPhone 5 devices were purchased during this period and they experience battery issues, they can be replaced free of cost. Enterprises must replace these devices at the earliest. Otherwise, their productivity
Best practices/suggested use for Changes
Does anyone have suggestions for the best way to use the change module in 9.x. We were doing just fine with the 8.x version but after upgrading last month my development team is really struggling. 1. The stage by stage approval with required comments. I'd love to turn off the requirement to add comments when approving a stage. Comments are only really needed when rejecting. Heck I'd love to turn off this feature totally as we don't use it. It's more complex than is needed for our team.
Deleted Technician is still showing in drop-down list (9.0 Build 9018)
Hi, I've deleted a technician but it is still showing in drop-down list and Dashboard. Anyone can help? I've start/stop DB, restarted SDP. But to no avail. The technician name is almost everywhere despite deleting it via UI.
Remote Control via ServiceDesk Plus
I would like to know whether there is any way we can manage Terminal Service Users (Remote Desktop Users) from SDP? Obviously we can easily manage when a user has a dedicated workstation but a large percentage of our users access the domain via RDP.
Mail Settings
Since my company is more likely will not allow to enable the pop3 settings in Exchange - what did others have done to still use the auto create ticket from email feature? TIA princessissa
Added second domain, but only admin account can see it
We're on latest build 6241. Using built-in admin account, I have added both of our domains with admin credentials for each. Works fine when I'm logged in as admin. But if one of our technician accounts logs in (and they have super admin rights), they only see the primary domain. If they try to add the second domain again, they get an error that we have reached the limit for our license (2 domains). I have opened a ticket but wanted to see if anyone had a quick answer on here..
LIVE Webinar with John Rakowski - Forrester
ManageEngine will be jointly hosting a LIVE Webinar on 'how to use Application Performance Monitoring for successful business outcomes',featuring John Rakowski, Chief Analyst and Advisor (IT services management), of Forrester. John will be sharing key
API command "ADD_DEVICE" fails
When I run a powershell script to add a Cisco ASA firewall to Device expert(5950) it fails with 3304 code. Also the GET_ALL_DEVICE_TYPES API does not work at all it returns code 3308 asking for an IP address. Powershell script------------------------------------------- $uri = "https://$ServerIP:6060/api" $json = @" {"API_KEY":$API_KEY,"ACTION":"ADD_DEVICE","IPADDRESS":"192.168.1.1","DEVICE_TYPE":"CiscoASA"} "@ $result = (Invoke-RestMethod -Uri $uri -Method Post -ContentType "application/json"
Duplicating milestones
Running SDP 8210 enterprise We have a number of projects with identical milestones & rollup tasks within them. I can’t see a way to ‘duplicate’ a project or even copy & paste between projects to save time. Is there a special permission needed for this or is the feature not available? The user has Project manager role. Wayne
Eddit Request
Hi Dear how i can give permission to my technician to edit Resolution and add work log but dont have permission to edit the request how i can give him this permission and how i can creat this role? Best Regards
Graph Enhancement
Hi guys, Been making my way through the reporting area and I like what I see so far! One way I'd like to see it extended would be with the graphs. The stacked Bar Chart is awesome, but it is so small it's impossible to use effectively or present to management. For example, here's a stacked bar chart of our Categories and sub-categories stacked, the idea is perfect, but the readability is what's letting it down. Perhaps I'm doing it wrong? There must be some way of getting the source data across to
REST API for fetching technicians does not seem to work correctly
Hi, As part of a PoC, I have SDP 9.0 Build 9018 installed on my desktop. I'm trying to verify the functionality of REST API to fetch technicians from SDP. It seems the API not working as expected. Here are the steps to reproduce the issue I'm facing. Before starting I have create a Site called 'Chicago' and a support group called 'Software Problems' in Chicago. And I'm using the following URL to fetch the technicians http://localhost:8080/sdpapi/technician/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=32434842-1E8F-498F-8A32-966836A6247B&INPUT_DATA=<Operation><Details><siteName></siteName><groupid></groupid></Details></Operation>
APM plugin option in Central Client
Hi, In the OpManager 11.3 release have announced: "APM plugin option in Central Client Good news for all our enterprise customers. You can now avail APM plugin in OpManager central webclient. Previously the APM plugin was available only in the standalone version." How do I have to deploy OpManager Enterprise and APM plugin to achieve this feature? Nilo
SERVICE DESK PLUS PASSWORDS RESETS
HELP HERE I have installed the Manage Engine Application successfully.However the following day, all the usernames and passwords i used for my users were said to be incorrect including the default administrator and guest.Please help me to configure the system so that it functions again
Un-orphaning VM servers
I have quite a few VM servers that have become orphans. How do I get them assigned to their respective VM device?
Business Rule Action - Change Field Font & Color
Is there a way to change to Font Size & Color based on a field's contents? Example: Field is Urgency, Values can be Low, Medium, High & Urgent. When the value is Urgent. I would like to change the font to Urgent. Thanks
How do I setup correct automation of inactive users?
I'm working on implementing ADManager and is trying to figure out how I can disable inactive users. I have found that Automation is available in the Pro version so I want to use that. However, I need to filter on OU where the users are located. In the current setup I can only see that it is possible to filter on user attributes. But the reports that Automation runs on, can these be filtered on OU? If it is not possible to filter on OU, then I need to propose a change in our AD structure to my internal
Corrupt attachments
Hello we have a problem with some attachments. Although some files open correctly. Version 9018
Failed to located authority for name
Hi Guys, Our pass-through authentication suddenly stopped working. We now receive a login prompt from Internet Explorer itself asking for our login details on the ServiceDesk server. We can bypass this by pressing cancel, which takes us to the ServiceDesk login page. Looking at the sso logs, I can see this: 2014-06-02 08:39:28: HttpSecurityService: Failed to locate authority for name: <domaincontroller>.<domain>.com Service desk can successfully add the computer account, and search all
Report on first group
Hello, We are looking for a MSSQL query report that returns both the group currently assigned to the request and the group who initially received the request (= first entry point). Example workflow: Group A => Group B => Group A => Group C => Group D The query should return: current group = Group D first group = Group A (not Group C because that is the previous group, not the first group) Who has a suggestion? Best regards, Demetrius
Advanced System Tools from ServiceDesk Plus
We are pleased to announce the availability of Tools add-on for ServiceDesk Plus What exactly this tool does? This tool will help perform scheduled planned maintenance actions from a central location to prevent breakdowns and failures of enterprise systems. This tools will consists of features such as: Remote Control to manage systems Wake-On- Lan to boot systems when it is required Remote Shut down to save power consumption Announcement, to announce any information, which is essential to keep users
Opmanager support monitoring a new version vcenter 5.5
Please, I would like to know: Opmanager support monitoring a new version vcenter 5.5 ?
Test email send and receive
Hi, Looking for a script to test email send and receive thru POP3. Is there anything available for OpManager?
Which to upgrade first - MYSQL to MSSQL(2008) or Version 8.123 to 8.207
Hi, as the subject line states, we are currently using MYSQL and are on version 8.123 I wish to upgrade to MSSQL, version 2008 fromMySQL. We tried this previously and the application stopped working. It would give us the "Opening Application Layer..........." error message, and would not progress any further. At the time, we reverted back to MySQL and continued on. (We hadn't any data on at this point, so just did a reinstall). I now wish to upgrade the product from Version 8.123 to the
ADSelfService Plus 5.1 Build 5113
Hello Everyone, We are glad to announce the release of ADSelfService Plus build 5113. The latest release features some enhancements and bug fixes. Enhancements: Crop Photo option – Users now have the ability to crop their photos before self-updating them in Active Directory New macros added – dateTime and reportName; can be used in the subject of notification emails. Issues Fixed: An issue that displayed an incorrect password policy message when maximum password age is set to never expire. IMPORTANT
Scheduled Maintenance on 29 Aug, 2014
We are upgrading our primary datacenter infrastructure. This will happen on 29 Aug, 2014 from 18:30 to 20:30, PDT. (check for your corresponding time zone here). During the maintenance period, we plan to route the traffic through our secondary datacenter. There may be intermittent connection issues while accessing Zoho's services including ServiceDesk Plus On-Demand during this maintenance period. We will keep you updated of this planned maintenance window in this forum thread, as well as from
Need an asset reconcile report
Hello, I'm looking to create a report that will list assets with duplicate service Tags so we can go through and complete the reconciliation. We are using SDP 9_9017 and MSSQL. I didn't see a way in the report wizard to create this. Thanks, Robert
ADSSP Mobile app - addtional button for better user experience and other.
1. Does it possible to add Change password button? because it said "if not enrolled, tab here" next to enroll button. actually change password doesn't require to enrollment. 2. Does it possible to add CAPTCHA (Word Verification Image) to User Verification page on mobile app like on the web portal while reset and unlock password if server was enabled this option?
Define Office 365 Settings
On the page to set office365 settings, I'm prompted: Windows Azure AD module must be installed on the machine where ADManager Plus is installed. I installed both the sign on assistant and the Azure AD Module. I then go back to the page and put in the username and password and attempt to test the connection and I get the following: The term 'Connect-MsolService' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included,
What is the benefits of OpManager Large Enterprise Edition?
Our company is currently evaluating OpManager Large Enterprise Edition, as we feel we have reached the limits of what our OpManager Essential Edition can offer us. I have installed LEE with an evaluation license, however I am looking at it, and playing around with it, yet I am unable to see the differences between LEE and Essential edition. Could you tell me the benefits of LEE, and what features are we getting with LEE that Essential doesn't have?
Add a new partition
Hi How can I add a new partition to a monitoring server without losing the historical of the all others partitions that are already being monitored. Regards,
Backplane snaphshot from Alcatel switch
Hi Can you give me the equivalent name OID backplane of Alcatel Switch 6850 and 9700 Regards Ahmed
Modifying Exchange 2010 Thresholds
I am running OpManager Essential v. 10200, with the Exchange & MSSQLadd-ons. Any time I attempt edit the thresholds on any of the Exchange or SQL specific monitors, once I hit okay, a pop-up appears: The page at https://monitor:9090 says: Enter the SNMP OID. Any idea how to get around this issue?
Resolution Spell-check and Image Insert
When you are creating an Incident, the toolbar in the Resolution field is lacking the Insert Image button and the Spell-check button. These buttons are present in the Description field. Once the ticket is created, you can go into the Resolution tab and hit Edit, and the buttons will show up there. But again, if you are editing an existing ticket, the buttons are not present in the Resolution field below the description. Is it possible to get these buttons added to the Resolution field in the
Problem with Juniper EX4200
Hi, i have a Juniper EX4200 in my network and i cannot make a configuration BackUp with the Device Expert build 5900. I attach the output of the Testing Process Thanks in advance
Create Subfolders
Hello. I'm currently in the process of migrating a clients passwords from a third-party manager to Password Manager Pro. The third-party manager has a structured folder hierarchy where you can drill down into different folders, to see other passwords and such. Is it possible to create sub-folders and drill down into them?
Is it possible to run password manager on the same Windows server as Eventlog analyzer?
As the heading indicates, I'm in the process of building environments for the Password Manager Pro and Eventlog Analyzer. is it possible to host these on the same server?
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