Fix for problem with reuse of IP adress for new nodes
AppManager has a problem when you reuse an Ip adress from an old server for a new server. Appmanager will report the new server as Unknown server host name 'l"DNS name"’ Currently it requires a script from support to reset this every time. Appmanager should be able to support this functionality out of the box
Desktop Central Server - Backup window
On my actual DC server, when I login, I have at least one "ManageEngine Desktop Central" window open (multiple windows if it has been more than one day since my last login) that has the Backup & Restore tabs. Just sitting there. I have automatic backups configured to backup to a different server. Most of the time the backups appear to be made and by using the popup Backup window I can put in my save location and click Backup and it is successful.. I don't understand why this window keeps popping
Windows Activation via KMS
We have just installed DC9 and have noticed that our new build windows computers will no longer activate with our KMS Service on Server 2012 having previously worked before setting up DC9 is ther anything that needs to be configured
[DeviceExpert] Fortigate Devices version 4.0 and 5.0
Is there a way to activate the SSH only backup method for the above devices? It's present for version 3.0, but when you select 4.0/5.0 you only have SSH-TFTP ad TELNET-TFTP. Thanks!
[Device Expert] Insecure Backup Method for Fortigate
Friends: I'm creating a new thread because I think the last one got lost. We are using DeviceExpert to backup security Devices, and the only two available methods are Telnet-TFTP / SSH-TFTP. The problem with this, is that when you are backuping a remote device, you are using a Highly unsecure method to transfer the config (TFTP). Is there a way to achieve the same objective but using only SSH? This method is available for other devices (Like Juniper), but I cannot achieve the same result for Fortigate
Incident Template Categories
Hi All, I want to ask a question, Is it possible for us to configure/create templates with template categories / divide them according to Sites. Because right now I have 5 sites and I must create 5 different templates for just one form/case. Regards, Angga.
Incident Template Categories
Hi All, I want to ask a question about this picture Is it possible for us to configure/create templates with template categories / divide them according to Sites. Because right now I have 5 sites and I must create 5 different templates for just one form/case. Regards, Angga.
Consulting Services for SD Configuration
Has anyone in this group used a consulting service to configure\customize their ServiceDesk product? Our company is looking to build out a Service Catalog with custom forms and workflow for the requests. We also wanted to look at working integration between SD and third party applications, such as PeopleSoft. Thanks, Dave
Group mail subscription - select users addtional option.
Current version we have 2 options for select users for subscription to group mail. 1. by select Users 2. by OU Can we have additional options Ex. by group and by value in AD attribute?
Task templates
When setting up new task templates we can only choose from the default sites group list. Is this by design?
Now Available - Version 11.9 of Applications Manager
We recently launched version 11.9 of Applications Manager. With the latest version, we have added support for VMware Horizon View Monitoring, enhanced SAP Server Monitoring and also featured a new diagnostics tool for .Net Transaction Monitoring agent (APM Insight). A peek into the highlights of version 11.9, and a few minor touch-ups : VMware Horizon View Monitoring Application performance monitoring solution provides actionable insights into VMware’s VDI offering. Manage all your VMware Horizon
Device availability report as line graph
Dear All. how to change device availability report as line graph with date and availability percentage, if not how to use sql query for result for manual create line graph. Thank you.
Edit a Change
Hi, I am and administrator and am unable to Edit a Change Request. please can you advice how this is done Kind regards marcia
Backup Failing
We are receiving this error when trying to backup. We are using SDP version 9.0 and using MSSQL. Any assistance is appreciated. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.util.zip.ZipException: ZIP file must have at least one entry at java.util.zip.ZipOutputStream.finish(Unknown
Nested asset groups??
Is it possible to have nested asset groups? For example, I'd like to have one parent group called XYZ, and in that group have various other groups: workstations, printers, routers, AP's etc. Thanks Darrell
Module provided in the request is not supported
Hi, We are evaluating the use of the REST API. I have downloaded the Standard Edition and when I attempt to access the following URL: http://<myip>:8080/sdpapi/techician/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=xyz The response is: <operation name="GET_ALL"> <result> <status> Failed </status> <message> Module provided in the request is not supported. </message> </result> </operation> It appears as though the API is available in the Standard Edition as per: http://www.manageengine.com/products/service-desk/sdp-editions.html
Hide Mobile Phone Field/Attribute
Currently, our mobile phone numbers in Active Directory are in the format XXX XXX XXXX and not 1XXX XXX XXXX, so ADSelfService is unable to send text messages because of our current formatting. We could technically change the formatting we use for the mobile phone number field in Active Directory but this may take some time to get approved. Is there a way to hide the Mobile Phone field that is pulling from Active Directory and only have the mobile phone field available that allows users to manually
Migration From Windows 2003 to Windows 2008
Hi, We currently have ADSelfService Plus running on a Windows 2003 server, 32 bit version, and we want to move it onto a Windows 2008 R2 server. What is the recommended method to achieve this whilst keeping all the original settings?
Is groupId unique across all sites or only within a single site?
Hi, I have noticed it is possible to send a URL of: http://10.10.2.52:8080/sdpapi/technician?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXX&INPUT_DATA=<Details><siteName></siteName><groupid>4</groupid></Details> i.e. without specifying a siteName. Does ServiceDesk plus use the same groupId for different sites? Or are they likely to be unique across the entire installation? For example: Melbourne hardware = 4 Melbourne software = 5 (Re-used group ids for different site) Perth hardware = 4 Perth software
New EventLog Installating -- Domain Issue
On the Pick Hosts dialog box, the Domain dropdown list box is always blank -- it isn't recognizing our domain. However, I can fill out the information (including the name of the domain) on the Add Host dialog box and successfully add new hosts to EventLog Analyzer. Why is the product not finding the one and only domain upon which all of our workstations and servers reside? (Can't find anything about this in the Quick Start or User's Guide.) Thx!
Requester wants to see all requests in department
Hi, Is it possible to set so that a requester can see all requests from own department between all sites? I have tried to set view all for department but it only have impact on the department for the own site.
Alert that passes more variables to run a command?
Hi: My company has already purchased Evenlog Analyzer to use as a syslog server for a NetApp cluster. We need to depend on ELA to run a simple command to raise incident in the event of a critical alert. I see you can set up an alert to run a program but only 3 variables are able to be passed. Can anyone suggest a sample batch file would work for me or is running a command on alert a bit too basic for what I want it to do? At a minimum, I want the alert to pass the host, severity (not criticality),
Interface times out very quickly
Hello: We have just implemented ELA and currently have to manage it locally on the server using localhost on Internet Explorer. It currently takes just over a minute for the initial login screen to come up and once in the admin interface, it times out very quickly. If I don't do anything in the interface for around 45 seconds, the next time I click on something it can pause for another 30 seconds and present me with a page not found error. If I then click refresh, it takes me where I was going.
Logs not persisted
Hi all, I've recently installed ManageEngine EventLog Analyzer 9. I configured my cisco router to sends its logs to EventLog analyzer via syslog protocol. everything works well and logs are stored in the database for further analyzing. I've added another linux box with httpd installed and via rsyslog I send all my logs to ManageEngine. from the "Syslog viewer" I can see the packets are beeing received by the ManageEngine and even the host added automatically to the hosts part. but none of the counters
Days since password set for Security Groups
Hi, I would like to generate a report that contains the 'Days since password set' value for specific Security Groups in AD. Is there any way AD Manager + can provide such a function? Alfred
Mutlicustomer based setup
Hi, We are happy users of Servicedesk Pro for a couple of years now. We are building Servicedesk Pro up from scratch again to align it better with our business needs. One of our needs is a way to set it up for multible customers. What is the best approach to do so? We would like to set it up so that we can focus incomming incidents or servicerequests to users from customers. Do I need to use sites? Or groups? Secondly, those incomming incidents and requests need to be assigned to departments within
Mail Fetch Deletion Not Working (IMAP & Groupwise)
Hello, We are able to fetch email for the helpdesk account created for servicedesk plus, but it is not deleting the email so every time it fetches email it creates the same ticket over and over again.... Is there something I am missing here? Why is the servicedesk plus server not deleting the incoming email once it fetches???? Thanks! John
Graphs in new API Client
Hi everyone, My team and I are trying to get used to the new API-based interface in OpManager however we have run into some issues with graphs. I realize the interface is in beta (but you still push it out by default on new installs), so this post will mostly serve to report some issues and gather information. None of it is impacting our use of the system since we still have the old interface. 1. When selecting the Graphs tab in a server view, some graphs change format (Area, Bar, Line) each time
Strip out signatures
Hi guys, Another idea :) Would be great if the system was able to strip out email signatures! And for replies to tickets (as opposed to ticket creation emails) to strip out signatures and previous emails below the signature (don't want to strip out more than the signature for new ticket creation emails as they sometimes say "see email below" for example). Our internal staff all have a large image in their signature along with disclaimers etc, most of them don't bother to remove it when sending internally.
Importing/Exporting Monitor URLS
Hi! I've just started working at a new company whom are using Opmanager ManageEngine (Build 11300). I've earlier worked with OP5 for a couple of years which differs a bit from this. This system setup may not be correct installed/set-up from the beginning so it's a bit like having to jump into a nest of wires trying to figuring out which end to start with. We host a lot of sites on our servers and it seems to me that the system is set up in a way where there are no global url_monitors and no way for
ServiceDesk AD Import - ignoring removed users
I'm importing users from various OU's in AD. After the first scan, I deleted unneeded users from Requesters. I have this automated to scan daily, and on future scans, these users are imported back as Requesters. Is there a way to tell the import to ignore previously removed users? I don't want to have to remove them from their current OU's. Thanks in advance Darrell Millar
WMI Error (RPC Server is Unavailable)
I'm getting the dreaded "RPC Server Unavailable" error when using WMI credentials on a new server. I've been through all of the troubleshooting / KB articles and everything seems OK (services are running, server is pingable on IP and name, no firewalls are running etc) but I still get the error and can't get the server added. Can you help? Thanks, David
Closing ticket process
Hi guys, We have a few fields that I've set as mandatory before a ticket can be closed (technician, category, sub-category, item). Currently if we try to close a ticket it will prompt us for the closure reasons etc, then, when we click close, if any of the mandatory fields are not completed it will take us to an edit screen where we need to complete the required information, save the updates, then go through the closure process again. I'd like to suggest the process could be streamlined such that
Default Timezone and Date Format
Is there a way to change the default timezone so that when we create a new requester they get the correct timezone date and time format without having to go to personalize. We have found this to confuse some users.
Redirecting to choose edition
Hi all, I setup and configured an on-demand account to evaluate the ServiceDesk Plus Help Desk yesterday. Everything seems working fine. Today, it keeps redirecting me to choose Edition. Does anyone experience this before? I am worried that if this solution is applied for my company, it just suddenly stopped without notification or anything and affects my customer supports. Please share your experience and guidance. I am new to this. Thanks in advance.
Disable Alarm for Cisco 3750
One of the Cisco devices we are monitoring has a known issue that makes it appear that there is a power supply issues when queried via SNMP. Has been observed on WS-C3750X-48P stack switches running 12.2(55)SE3 or 12.2(58)SE1. "show env all" shows power supply status are ok, but snmpwalk of CISCO-ENVMON-MIB/ciscoEnvMonSupplyState shows that power supply 1 is faulty and not functioning (6) The result is that we are continually getting the alert (I think from SNMP polling). Hardware Sensor Name :
Monitoring the Status of Individual VPN tunnels
Dear team, We have more than 100 VPN site to site tunnels configured in Cisco ASA 5540 device. We need to monitor the status of individual VPN tunnels. For example when a particular tunnel has gone down and when it came up and what was the reason for this. Like these types of information and as such. Please provide us the way to configure this. We have alsot the SNMP Trap Processors for cikeTunnelStart, cikeTunnelStop, cipsecTunnelStart and cipsecTunnelStop for both the phases like phase 1 and phase
Add Reminder feature not working properly
We are having an issue with the "Add Reminder" feature within a ticket, located under the Actions menu. When the "Email me before" option is set to Never, our technicians do not receive any sort of notification on the time they specified. Once we set the field to "15 minutes, 30 minutes, 45 minutes,...,etc," then the feature works as it should and sends an e-mail to the technician who set the reminder. It seems like this feature should send out an e-mail on the date and time specified if "E-mail
SLA and Business rules issue
Hi Guys, I am unable to view current SLAs and Business rules. I can organize and add a new one, but I am unable to delete current rules as I can not view them. Can I have this fixed as I need to remove a rule ASAP Thanks, Aaron
Once a Change Role name is customized it cannot be changed back to default in Reports and Column Chooser
Apologies if this is mentioned elsewhere. Scanned known issues and forums briefly... (Reported with respect to ServiceDesk Plus 9003) Behaviour Where once a Change Role is given a custom label and then the custom label is reverted to the original in the Admin configuration, the Reports and Column Chooser modules still call it by the former custom label instead of the default label it has been returned to (while the ‘Change Roles’ field in the Change Records actually represents the default label
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