OpManager Blank Screen after Login
Hi Guys, So i just installed OpManager 11 and left everything as default during the installation. The only thing i ran into was when i tried to specify a web server port, it couldn't use 80 so instead it used 8086. Other than that, fine. I've tried to use it, and so far only gotten as far as logging in with admin:admin. after that, i get a white page that after a good 10 minutes, eventually say "Internet Explorer could not display the webpage". Been researching for a while now and tried starting
Be able to set the package installation order for a configuration
When creating a configuration with multiple packages it would be great if you could set the package installation order. Some applications require additional installs of addons and bit so setting the order would be great. Another example is we use a configuration for setting up new computers, the configuration contains the packages for all of the software that will be installed on the computer but some things need to be install before other things.
Adobe Reader 11.0.0.7 in Spanish
Is there a way to obtain a package in Spanish such as Adobe Reader 11.0.0.7 or is there a way to create the template package in Spanish? We have some end users that primarily speak Spanish and I am in need of updating their adobe. I have no problems with the English version. I have been trying to figure out how to set this up but I am not having any luck. Any help would be greatly Appreciated.
Is it possible to move Helpdesk Ticket Modules?
When viewing a request, I have 3 modules by default below the actual request. They are, Requester Conversations, Request Details, and Requester Details. Once I add notes, there is a fourth module, Discussion Notes. Is it possible to move the location of Discussion Notes? By default, it is below everything else. It would be really nice if it were below the actual request, or even just below the Requester Conversations module.
Requester open ticket on behalf
Can a requester open a ticket on behalf of another requester located at a different site under same account?
OpManager - Google Maps
The google maps feature is nice; however, I see no point in using it in its current state... It only allows you to add devices, when it should permit the addition of links to business views... Try adding 100+ devices for one location on a google map (WHAT A MESS!!!). Please add the ability to add business views (as a link) to google maps.
Configuration LDAP
Dear All Please help me to configuration LDAP Authentication setting domain.thanks
Removing host and old logs
If I remove a host will the old logs still be searchable?
Configure CISCO Switch
How to Configure CISCO Switch .. ?
Can I import Contract from CSV file ?
Currently we are adding and modifying our contract manually in SupportCenter Plus! Is there a possibility to import them via a csv with all the settings already configured from that csv, or any other file? I think this should be possible via SQL ?! We´re running SupportCenter Plus 7933 with SQLServer. Thanks, Youssef
Incident Template "Help Cards"
I'd like to request an enhancement that would allow us to add instructions for users that explains the purpose of each filed-very similar to what you are doing with your "Help cards". This could be in the form of a hover-over pop-up window- that displays the "Help Card" for that template, or a link embedded on the template that when clicked would open a help page on our local intranet. I read other posts requesting something similar and the suggested reply was to put the instructions in the "Description"
Opmanager alarm error
Hi We have been getting some false alarms on our Disk space monitor the last couple of month. The alarms are only present at night one or two times a month usually it happens at the time our weekly backup of our systems runs. Is it the combination of backup of disk and the monitor running at the same time that triggers this error? F.x the e-mail alarm says that there is less than 900mb free disk, but the monitor itself in Opmanager shows no such thing.
OTT Services
Dear All, I'm using ME Netflow Analyzer, i want monitor OTT traffic (Viber, Whatsapp, Line,...). What and Where will i have to declare in the NFA?
User portal
Hi, Please am looking for a way to change the user portal interface, can I get help or maybe a manual
normal script to show alert
Hi, I made a script to test with opmanager to monitor disk in freebsd. I can run this script on server console but while chekcking with opmanager got, below error. Script Result Exit Code 4 Message Monitor Disk Health :For Windows machines scripts cannot be executed remotely:Hhg-sto-100 Data Data is not found/invalid data format - Please refer the help card 'Output Format' part for assistance. my bash script: #!/usr/local/bin/bash tmpfile=`mktemp` trap "rm -f $tmpfile" INT EXIT TERM check_drive()
How to edit grayed out CI types
I am trying to create a structure similar to workstations, but with mobile devices. I have tablets, phone, hotspots, and pagers. They are all cellular devices, but when I need to search for a phone number I have to go into each asset and search for the number. There is possibly two answers for this: Is there a way to make my custom fields searchable from the asset search box? How do I move my IT assets under/to a new parent CI? They are currently grayed out and will not let me change them. Also,
Add host localhost
I'm trying to add localhost from the "Settings" - "Add New Host" menu and since it's the localhost it shouldn't require a username and password correct? It does and I can't seem to get around having to enter data in those fields. Is there something wrong here or am I missing something? Here's where I mean:
edybissau
Please I need you to help me, I'm interning at a telecommunications company as help desk, wanted to know more about the reports, and how to do so more practical and clear
Closing requests using business rules
Hello, We need to be able to use the business rules to auto close some requests, however we have some additional request fields that are set as mandatory for the request closure rules. This field is not available to select in the Business rule creation so this prevents the request from being closed. Please advise how this can be resolved. Thanks
Name discrepancy on Custom Widget section of Dashboard
Dear PitStop Team, I am experiencing an issue with the customizable dashboard section of ServiceDesk Plus. Currently, we have four custom widgets, but the fourth widget added (regardless of the order added) will automatically be labelled the same as the first widget. I have attached a picture to illustrate.
Horrible Throughput on Licensed Server
My problem is as follows: My company is running a licensed version of ELA 9. We are using a Dedicated Server 2012 Box with Quad Core Xeon 2.6Ghz Processor with 12G of Ram. OS is Windows Server 2012 on a 240G Raid 1 SSD Array with a 2T Raid 5 Array for Data (Logs/PgSQL/Archive). ELA is installed to the OS Drive. I have set both /bin/run.bat and /server/conf/wrapper.conf to 2048m minimum and 4096 maximum memory usage for the JVM. We are monitoring 34 Windows (Server 2008, 2012, Win7) machines (mostly
Report of template used for ticket logging
Hi Experts, We have several service request templates that staff can use to log their ticket. We are trying to build a report using the Query Report to find out how many times the templates are used when logging a ticket. The report output should be similar to below TemplateName Jan Feb ..... Template A 5 8 ... Template B 3 0 .... I found an old discussion https://forums.manageengine.com/topic/report-used-service-request-templates using a MSSQL that
Number field REST API
I am currently trying to edit a "Incident request" item in ServiceDesk app through REST API. I have success with text and choice fields but get a failure (similar to invalid input xml or no input found) for the number field with following xml <parameter><name>Overall % Complete</name><value>2</value></parameter> I got the name for the field from the outward json string using REST API again. {"WORKORDERID":"300204"....,"Overall % Complete":"0","Cost ($)":"0.0","Scheduled Start Time":"","Scheduled
Is it posible to access to DB used by the app?
Hi! I'd like to know if it possible to get data directly from DB (using SQL) used by Applications Manager. I need to make special reports and get a graph in real time of the performance from some services based in our own rules. Any suggestions are welcome. Thanks
Reset password : verification code + security questions
Hello Is there any way to require both Verification and Security questions while doing the Reset password / Unlock account steps ? I know how to do one or the other at a time, but I don't see how making both mandatory in same time. Thank you Olivier
Reset password : Email confirmation + security questions
Hello In Reset password context : Is there a way to configure ADSSP to mandate the code verification by email on top of answering the security questions. I want to use both in same time, not one or the other. That is for ensuring maximum security while reset password can occur via the Internet: - something you know : Security Questions - something you have : Verification code Thanks Olivier
Service Desk Don't start after a hardware reboot
I 've Service Desk Plus over a Centos 6.5 I 'n doing test to install or not in production but when I reboot the server never can access the web page The requested URL http://172.16.4.46:8080/ was not found on this server. Apache/2.2.3 (CentOS) Server at 172.16.4.46 Port 8080 I try to start manuly teh service /etc/init.d/servicedesk start and sh run.sh but don´t strat Can you help me?
notifications don't work
Hello; We have SDP 9.0 Build 9004 It was working. I don't know what happened but mail notifications don't work. I checked smtp server access by using "telnet mailserver 25", there is no any connection issue; it can connect successfully. I don't know what to check. Need to your advises guys... Regards Tirelibirefe
ServiceDesk Plus - MSP Build 8211 Released
Dear User(s), We are pleased to announce the release of ServiceDesk Plus - MSP Build 8211 What's new in ServiceDesk Plus - MSP build 8211? Issues Fixed MSPSDP-7031 & 7032: Unable to add or modify worklogs for problems and changes in some cases MSPSDP-7034: Scheduled backup failing in some cases after upgrade to 8210 MSPSDP-7035: After scheduled backup runs, application shows 'backup file not found' You can download the product from the following page:http://www.manageengine.com/products/service-desk-msp/download.html
Problem with messages
Good afternoon, How the system manage engine servicedesk determines that the message to the application? For example there are application specialist took the message that she appointed him if he responds directly to this message, it appears in the discussion. How the system will determine which letters you want to create a new application, and which add to the discussion ?
Changing self service portal
I want to remove the link on the right that goes to the portal usage video. How would I do this? Is there a HTML page I can edit?
Group bulk creation automation and template?
Dear team, May I raise several inquiries here? Thanks ahead for your help! 1. Is "create Group" supported for automation? 2. Can I skip the step 2 (choose container), and define my container in CSV, during bulk group creation? 3. To modify a certain attribute which supports multiple lines, what’s the character for newline in the csv? How to I bulk update the values to have multiple lines by importing csv? Is it supported? Thanks! (for example: attritube: info for “notes” of the account): Thanks a
Specify OU for dashboards
Can you specify OU for the dashboard, so it dosent check to entire directory and finds service accounts and disabled accounts?
Asset Movement
Hi Support, I hope you can include Asset Movement feature in ServiceDesk Plus where in technicians can manually add history in the asset. ex. Asset has been moved to site A. Also, if bulk asset movement can be done through servicedesk plus for scenarios when an end user resigned all assets associated to him can be bulked associated to the new end-user. Looking forward for this feature to be released. Thanks, Ella
Find out who created user account?
Does AD Manager have something built in that will allow us to generate a newly created user report and identify who created the new users? We are trying to audit who is creating accounts in AD and address inconsistencies when possible.
HyperV monitoring SNMP or WMI
Hi, We recently install OpManager. Please someone explain if necessary to enable SNMP and WMI in Hyper V host and virtual server for monitoring or only WMI with OpManager necessary. thank you regards, George
How to get a report where i can see all size of my databases from all my sql servers?
Hi, i am trying to get a report from opmanager where i can see all size of my databases but i can´t. Any ideas? Thanks. Update: I am using OpManager 9.0 Essential, version 9101
running a powershell script from custom attributes
we run a hybrid system with O365. In order for new O365 users to be included in our global address book where we run exchange 2010 server, we have to run a powershell command to enable-remotemailbox -remoteroutingaddress, like so: Enable-RemoteMailbox %userName% -RemoteRoutingAddress %userName%@domain.mail.onmicrosoft.com we have this in the custom scripts run box. powershell.exe -noexit c:scriptsenablemail.ps1 we have added the appropriate snapins and connections to the standard PS profile the
PO Associated Assets are Missing
Hello, When I go into any PO, and click the Actions -> Associated Assets link the page is essentially blank: This was working up until about 2 weeks ago. It seems to have broken for another technician, and now it is not working for me as well. I have tried to view the associated assets with multiple computers and with different browsers (Firefox, Internet Explorer, Google Chrome). We are using version 9.0 Build 9011 Thanks!
503: service unavailable
Hi all! After windows server (with OpManager) reboot we have 503 error - http://joxi.ru/gmLDUxjKTJAzVSHmRYE WTF ? http://odarchuk.com
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