Trash not emptying
Hi, We upgraded to 9016 at the weekend and have noticed that the trash feature has not automatically deleted the calls after 24 hours. Is this a bug or a setting we need to update to get it to work? Thanks MPServiceDesk
Please Help! Product Type is wrong, can't move to different CI
HI, We have following asset in our company. Cisco Catalyst 3750_Series (Host Name: ABC-1) Product type is Switch. Before we did the scan, we imported all our assets via CSV file. We imported in CI type: Router We didn't notice that Cisco Catalyst 3750_Series were within other router info. (ABC-1 is registered as Router with product Name; Cat 3750_Series ) When we scan the device(select the device and scan), Product Type was changed to SWITCH. (which is good!) However, I can't see the device info
preventive maintenance role
hello how can i give permission for some technician to create preventive maintenance
Associate tasks templates to groups
Hi, Is it possible associate tasks templates to Groups? Scenario: We have several Support Groups with their own responsabilities, lets say we have groups A, B, C, D, F, for each one we have created a lot of tasks templates to speed up the opening process of requests. What we want is, to avoid confusing and mistakes, on selecting the right templates, we want to associate tasks templates to groups separately. Group A only see their tasks templates, group B only see their tasks templates, etc
Removed SQL Monitors and changed Threshold reappears
Hi, I got a big problem with all our SQL Servers. If i remove like an MSSQL Services Monitor, MS Search or SQL Browser they reappears in some time. Same if I edit a Threshold like Data File Size they get restored to the "default" value in what feels like a couple of hours. I cant find a way to edit the SQL template and the tresholds needs to be different in different servers.
Improvement - Unaudited worktations show filter of workstations
Hi, When we check the list of unaudited workstations, the maximum number of "Show" filter is 50 machines. We have thousands of machines on our enviroment, so the number of failed scan machines is large too, It would be very helpful for us, if it was possible to view more machines on same page, like other areas on SDP where is allowed views of 250 machines on same page. Regards.
URGENT: Delay in fetching emails (Ref # 7118187)
Hi Team, We are using Servicedesk plus professional edition (Build 9018 & Database : PGSQL) and having the below issue: Emails are getting fetched after 15 – 20 minutes even when the mail fetching time is set to “1 min”. I’ve attached the support file after following the below steps: 1. Clicked on the Admin tab --> Mail Server Settings --> Clicked Stop Fetching. 2. Clicked on save, and found the below error. Error received: FAILURE :E-mail settings saved successfully. But error occurred while trying
Change the Field name in forms
Hi, Is it possible to change the field names in the request form. For example, we want to change "Technician" to "Engineer". I know it's not doable through the front-end, but where can i change it in the code or the Database ? Thanks, Fadi
Opmanager failure after migration
Hi there We recently migrated Opmanager from a physical server to a VM, Win Server 2008 R2, MSSQL 2008 R2, and everything seemed to be going smoothly but lately something occurs overnight to cause Opmanager to go down. No more alerts, and web console shows "Error!" and nothing else. Restarting Opmanager service fixes the issue (Temporarily) under the next night. Seems to occur early morning every day around when our Veeam backups are running. Like I said it used to be on physical server so not sure
Report showing computers logged onto by user
Hi, I would like to find out if it is possible to get a report that shown which machines have been logged onto by user, for example, Username 1 Machine 1 Machine 2 Machine 3 Username 2 Machine 1 Machine 2 Etc, is this possible. Thanks. Geoff.
Fortigate Device Backup
I would like to know, if there is a way to customize the commands used for backup (to add or remove something), or if new ways to backup a configuration can be added by the user. I am currently using DE to backup Fortinet devices, but the only method that works with version 5.0 is SSH-TFTP, and with only one of the two available ways to do a backup (cli-config or full-config) The main issue with the current script, is not only that you cannot select what to backup, but also the fact that you are
Helpdesk configuration
Hi, I have been assigned the task to setup a helpdesk tool for my organization, but presently I have decided on MESD, but the challenge here is that I don't know where to start from, I need to know what is needed from the organisation and the departments before I go on, I thought I could just start off with prior knowledge of workings but I realized it won't be possible , So am asking anyone out there with a document for starters for helpdesk configuration or something in that line
Removing IP address from multiple IP Server
Hi, Our Desktop Central Server is currently configured with two IP addresses. The setting for the server IP address under Admin > Agent Settings > General Settings > Server IP address has an IP listed and the option to Automatically detect and save the IP Address change is checked. I'd like to remove one of the IP's on this server. If I have read the documentation correctly I should just be able to remove it and the restart the Desktop Central service on the server. This should then update the IP
Scope of management OU synchronization problem
I am running Desktop Central v90033. I have configured SoM to scan Active Directory for new machines every morning and automatically install the agent. I have noticed that SoM is finding computers that are not in an OU that I have specifically included in the configuration. If I select a parent OU in SoM, is that supposed to find machines in any of the OUs beneath it? If not, this appears to be a bug in the software.
ADSelfService Plus Fixes and Enhancements (Year 2010 - 2011)
Version 4.5 Build 4590: (5/March/2013) New: Support for Windows Server 2012 and Windows 8 machines to reset password/unlock account from Winlogon screen. Enhanced: Administrators can now choose the encryption algorithm used to secure the security answers for heightened security. Option to choose the ‘Welcome Name’ that will be displayed at the top of the Web portal. An additional macro field ‘ÚteTime%’ has been included in Password Expiry Notification. Complete support for Internet Explorer 10. Fixed:
prohibited software configuration
Is there any way of getting prohibited software configurations to not being removed from the list once the prohibited software has been removed from the network? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Custom Widget
I need help with a widget. Is there a way to get the "last polled value of a performance monitor" to work with a group of devices? Currently this widget only works for a single device. This closest I could find was to monitor a group of devices is "Top N Monitored Values of a performance monitor" But I would like the last polled value...not an min, max, avg.
External Action Powershell script
I know there is the external action options in SDP, however we don't have anybody in our organization that is familiar with coding in java so it's not being utilized. We would however love the idea of being able to integrate external actions into our menu systems within the servicedesk. Is there any way i can have the external action point to any other type of script? (Powershell, batch, vbs, exe, etc)?
How to delete or modify monitor?
How can I delete or modify manually created SNMP monitor? Screenshot: http://goo.gl/2TgZJP
Is NetFlow can detect broadcas?
Hi, I'm new with NetFlow, and I just wonder if Netflow can detect broadcast traffic and tell me in good and simple report "Hey, this is Device X and it's making a lot of broadcast / Device X making a lot broadcast-garbage"? Thanks.
change issue
We created a standard change. The change manager is set. In the implementation phase there is one task. The change manager set the change to complete status but forgot to set a task to 100% complete. When we now finish the review we want to close the change we get an error that we cannot close because there is still a task that is not 100% complete. We can no longer edit the task to show it is 100% complete. How can I fix this? I need to move the status back to implementation but I cannot see any
Live Chat
I am having an issue with Live Chat not converting to a request when clicking on convert to request. If the agent does not answer on the allotted time frame it will generate a request. Is there something I need to set up in order for live chat to convert to request? Thanks in advance, Mike
AD Users not able to authenticate
Dear, I am using a Standard version on ManageEngine Service Desk (for testing) and when I asked my enterprise users to login using their user credentials (AD authentication added), it is working for some users but it is giving invalid user name and password for few users. When I reset their password from SDP, its working for them but AD authentication is not working for some old users. I have checked that the Domain name is same for all and in CAPS, but still I have issue with some of the users with
how can i backup the whole system?
how can i backup the whole system?
Conducting an Inventory Audit
I am trying to figure out if there is a way to conduct an effective inventory audit. Specifically - I would like to be able to scan an asset using the barcode and then update within service desk the last time that asset was verified. Our Finance department will be conducting the inventory and are OK with the idea if using an excel spreadsheet and having me upload the last verified date. Can I upload a spreadsheet to modify assets that already exist in SD? Thanks -Joshua
Additional Fields - Field Size
When adding additional fields to the Incident Request form is it possible to edit the size of the field? I have one field that is only one character in size but when you add the field to the form the field size is very large and takes up to much room
Change Database for Service Desk Plus 9 test environment
Good afternoon, I was wondering if you could point me to some documentation which would tell me how to point to a different database in servicedesk plus v9 We are getting ready to set up a test environment and want to import over a couple of databases to make sure our changes are going to work. Can you assist? Thanks
When submitting ticket, Technician randomly changes if the request is associated with a service group
Whenever someone submits a ticket and designates a specific service group for the ticket, they can still assign whatever technician they want to. The problem is that, even if they select a technician, the system will automatically change the technician to someone else. I could be inputting a retroactive ticket for an issue I solved, but when I assign the ticket to myself -- it will enter the system as another technician.
Installed Software Not Listed
After running an asset scan on a machine I look at the list of Installed Software and a specific application that I know is installed on the machine is not listed. This program is installed on all machines and it shows up on most but not all of the machines in the Installed Software list. I've found that if I uninstall and re-install the agent on those machines it quickly finds the missing application. Re-installing the agent on all affected machines is a poor solution so please let me know if there
Unable to config Google Maps
Hi, I'm unable to set Google Maps. I'm using this link as reference: http://www.manageengine.com/products/netflow/help/getting-started/google-map-view.html On step 1 when I click on "click here" link, there is a pop-up a new window saying me "Assign Locations For Routers" but there is no map. 've not been asked to Sign up for the Google Maps API. The Netflow Server has access to internet and I'm using version 9.7 Build Number 9700, license Essential. Thanks in advanced. Ronald
Reply Templates
Hi There, In every reply template I create, SDP inserts multiple line spaces when I send it no matter how I format it. Can you please advise why this happens and when it will be fixed? Ive included an example below. Your Version : 8.2.0 Build 8210 Saved Template Dear John, This is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test this is a test. This is a test this is a test this
Disappearing Email Addresses for Support Reps
I've had an ongoing issue for over a year. The email address spontaneously disappears for certain support reps. It appears to be a problem with users that get added as a contact and are also a support rep. Some of our support reps serve a dual purpose and complete requests as well as send emails that get created as a request. I can't find a solution for this problem. I log in one day and look at the list of reps and they all have email addresses and then the next day two may be missing and I
False positive - Probably down or busy
Since I upgraded to 11100 I've been getting "Device not responding: Probably down or busy." alerts for random servers during the day & night. The servers are definately not down or busy. What was causing these false positive?
ADSelfService Plus 5.1 Build 5112
Hello Everyone! We are glad to announce that the latest release of ADSelfService Plus – build 5112. The release includes bug fixes. Fixed: Issue that causes pages to be displayed incorrectly when the browser's default language is not supported by the product. Issue that requires the users enrolled with mandatory questions to enroll again. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the ADSelfService Plus Service Pack 5.1 SP 1.2 from the link below: http://www.manageengine.com/products/self-service-password/service-pack.html
Enroll answer for security question not save whenever some question set as mandatory
Enroll answer for security question not save whenever some question set as mandatory. Adselfservice will keep reload for user to put answer. Please fix for this problem. Production version: 5.1 build number 5110
Assets issued within X Days
Is there an easy way to see all assets that have been either issued or returned within X days?
ADSelfService Plus 5.1 Build 5111
Hello Everyone! We are glad to announce that the latest release of ADSelfService Plus – build 5111. The release includes bug fixes. Fixed: Some issues that appeared when Japanese is selected as the default language. The issues that have been fixed are: o Issue that displays a blank pop up window when the “Automatic Reset and Unlock” feature is accessed from the dashboard. o Issue in deleting licensed users. o Issue in displaying the force enrollment message. IMPORTANT NOTE: Existing Customers
New agent ID.
If I reinstall OS and give a workstation new name on performing a scan all the history for this workstation will be lost (different agent id, different name, same MAC, no Service Tag). What if I want to keep all the history for this workstation, is there any way to do so?
Need a report for assets
ServiceDesk Plus v 9.0_9017 - MSSQL database We need a report for assest for users that displays the following information: Product Type, Product, Asset Name, Asset Tag, Service Tag , Serial Number . The report creator was able to create most of what we needed but we are not able to get the Service Tag Column as an option. This is the SQL that the report generated: SELECT MAX(aaaUser.FIRST_NAME) "User",MAX(productType.COMPONENTTYPENAME) "Product Type",MAX(product.COMPONENTNAME) "Product",MAX(resource.RESOURCENAME)
Use DC to set local password policy for all user accounts
We need to set a local password policy to require all local accounts to comply with the new policy at the next login of that account. None of our PCs are joined to AD. We have many workstation workgroups and need to deploy tasks to all PCs at a Branch Office regardless of workgroup name. We need to know if DC and be used to update the local group policy for a PC for the following: password minimum length = 8 Use Windows password complexity Password must be changed at least once every 180 days Password
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