best way to update assets
We are moving all our servers to a new data centre with a new IP range. What is the best way to update the servers in the asset section? will a rescan of the new IP range update a server with the same name? What is the best method for doing this without losing all the relationships? Wayne
service-specific error %%-1
Moved the database per instructions to SQL server, installed the files needed on the ADaudit server, but when I try to start it I get this error: The ManageEngine ADAudit Plus service terminated with service-specific error %%-1. The wrapper.log file shows Previous start failed. Please, Reinitialize DB and restart server Why is this happening now?
IBM BNT Rack Switch and Backup Timeouts
Hello i am testing DevEx and i have 2 questions. Question 1 Im having problems backing up IBM BNT Rack Switch configs, i can log in to the switch through an SSH connection and run the command "copy running-config tftp" but the command that DevEx uses to backup the configs is "copy startup-config to tftp" which does not exist within the OS commands of the switch, is there a way to change that so the backup would work? Question 2 I'm trying to backup configs in cisco routers with satelites wan links
Monitoring VMWare ESX through EventLog Analyzer - Licensing
We have just purchased Manage Engine Event Log Analyzer. After adding approximately 50 ESXi hosts, we not see that each host is being monitored using both a Host and an Application license. We did not account for every ESX host to use 2 licenses. Can you tell me if this is normal or are we setting them up incorrectly? We are setting them up as Unix hosts and shortly thereafter, they automatically appear as an Application as well. How do we stop them from appearing as Applications and only as
To direct view remote desktop without clicking connect and view computer
Hello, Is the any simple way to view desktop remotely without clicking on to connect and then view desktop?
Persistent IE Configuration
Hi there, We have a couple of configurations for collections which set an IE homepage for users, a proxy, and depending on where they sit in AD also either prevents or allows them to turn the proxy off. Recently we changed our sharepoint which is what the homepage is set to. The old url set through configuration pointed to http://sharepoint2008 and the new url is http://sharepoint2013 The old configuration was modified to reflect the change and redeployed. Worked fine at the time, but then within
Changing the URL for Surveys
Hi Support My company has invested in a Satisfaction Survey tool that crosses all lines of business, meaning the survey tool is used for not only ServiceDesk but for Finance, Sales, Quality control and so on. So we are looking to be able to change the base Survey link to point to instead of to the SDP survey applet, but to the dedicated Survey tool. I realize that this is not configurable out of the box, but where is the link currently stored?
More granular privileges
At first glance, the following does not appear to be possible in the version I have installed, but I could be missing something. I currently have version 8.0.0, Build No. 80234 I am trying to limit more the ability of a user in DC to manage patches. For instance, I would like to create a User-defined role which allows only the following: Install Patch/Service Pack On Demand ScanningWhen I create a role, I can only define whether that role has Read or Write permissions to a module. Is it possible
Problem on Password Manager server starting
After installing PMP we could not start PMP service Although its being started by services.exe manually its not working. Please find the startup logs below. STATUS | wrapper | 2014/07/13 19:18:10 | Password Manager Pro service removed. STATUS | wrapper | 2014/07/13 19:18:10 | Password Manager Pro service installed. STATUS | wrapper | 2014/07/13 19:23:20 | --> Wrapper Started as Service STATUS | wrapper | 2014/07/13 19:23:20 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS |
Domain member server password reset issue
I am having trouble resetting passwords on certain local accounts on a domain member server. When I reset the Administrative account it resets just fine. But When I try to reset another local user it gives me this error Error occurred while fetching the object : hajame01 Going to connect computer USxxxx012 Error Occurred Object required Trying to use Agent Mode : 1. Agent not installed in USxxxx012.
Opmanager 11.3 SMS Server
Hello all, In previous versions of Opmanager I was able to configure SMS Server in admin tab, now, in version 11.3 I'm having troubles finding the configuration of SMS Server .. I already have my GSM modem ready to send SMS, but where, in Opmanager I choose the COM port and the mobile number that will send the messages? Thanks
Linux Password Reset Issues
I have an issue with PMP resetting linux passwords. I have an account "User1" that has Sudo access. PMP issues the command: sudo passwd root then receives the response: [User1]password for User1: PMP then enters the newly generated password for the root account rather than the User1 account password. This is an issue as we need to reset a large amount of centos server passwords all of which do the same when using sudo. we dont have root passwords for all the servers so cannot use the other
Restricted SDAdmin security for SDSiteAdmin
We have a basic default requirement to secure Requests by site for ALL users of the system including SDAdmin. We have successfully created a new site with associated group and technicians to view the secure Requests, but there does not appear to be a way to limit access to these requests for the SDAdmin. The alternative role SDSiteAdmin does not provide enough access to perform many of the day to day Admin tasks. Attempting to create a new role does not provide enough scope to set admin level
Editing an Autologon fails
In the 'Autologon Helper' page, we wish to disable the use of the Telnet feature since we do not allow it in our environment anyhow. But attempts to remove resource types from this results in blank page, and no changes occur. How can we disable the built-in auto-logon helpers, or at least edit them to restrict access to resource types (or in this case, to not be in use). Thank you.
Desktop central direct view desktop without clicking connect?
How to View remote desktop without clicking on connect button or by sending command line to connect or any setting available for always connected mode?
snmp trap from EMC VMAX
Hi Team, I am configuring to receive snmp traps from EMC VMAX storage. I wanted to know if the EMC VMAX snmp trap supported in opmanager? I cannot query the management server on which the storevntd runs to generate the traps.
Email template variables
Hi, I've been testing a few changes in our email notifications and I'm currently testing different variables but unfortunately I can't find information about what each variable do exactly. Now I'm mostly finding what they do by trial and error but a good documentation would be ideal. Could you point me in the right direction? I've failed to find anything relevant in the admin doc. Thanks, -Pierre
VERY URGENT, We've Go live tomorrrow.
Hi team, I urgently need to know why status is not getting importing when I'm tryiing to import ticket's into the sdplus tool. all other details is imported correctly apart from the status.I've tried many time to copy and paste, even manually typing it more than 10 times. But it doesn't get updated correctly for 80% of tickets. I need to know this urgently as we are going live tomorrow and need this resolved by today. Thank you.
Can you add support for Webex
WebEx updates a huge pain! Any plans to support updating WebEx?
Time Extension
Dear, Just want to know there have any time out function in ServiceDesk Plus? For example, some one log in ServiceDesk Plus by web, and haven't any action after a period of time (15 min), is there will have any message pop out which say you will be log out after 5 mins?? Or the window will auto log out after 30 mins?? Anyone can advise and billion thanks if someone can reply my question Thanks and regards,
SLA Notifications Technician name auto removal
Hello everyone, Have a problem in SLA notifications. I've created SLA notifications and configured some Technician and support group into it. But after some day some technician names and supports groups are auto removing and again we have to do the same activity of adding technician and support groups into SLA notifications. Level 1: 6 Technician and 2 support groups After 6-7 days Level 1: 2 Technician only Please help to identify the gap. Thanks.
ADSelfService Plus 5.1 Build 5107
Hello Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5107. With some enhancements and a bunch of bug fixes, this build aims to improve the overall experience of using ADSelfService Plus. Enhancements: Zendesk and Microsoft Dynamics CRM are now supported for self-service password management and synchronization. ServiceDesk Plus is now integrated with ADSelfService Plus; allows admins and end-users to quickly access the help desk software. I18n support for mobile
Help to remove error
hey guys i am getting below error in my monitor kindly help top remove it:- error:- The disk partition DiskUtilization-N: Label:Expansion Drive Serial Number f84bc085 is removed.Kindly delete it using 'Delete Removed Disk' i tried it on many servers but i am getting same error. i dont know how to delete this because i am getting this on many servers. waiting for your reply...
Eventlog Analyzer can't collect OS, Unix, Network devices log
I'm using trail Eventlog Analyzer. At first, it collect OS, Unix, Network devices log data. Now, it can't collect them, but collect application log. I can see log data in syslog viewer but it doesn't display in Host Tab. Not error. Eventlog also listen on 513, 514 port. Server status ok. I turn off Firewall.
How to change report timeframe?
We have installed the EventLog Analyzer trial, and I am trying to modify a report. I originally created a report to cover the last 7 days, and want to change it to cover the last 30 days, and do not see where the time frame can be changed. Do I have to delete the report and create a new one in order to change this setting? My web browser also did not work correctly to log into these forums until I enabled third-party cookies. Is this expected behavior for the forums? Thanks, Jeff
HTML Formatting included in SPM Export
Whenever I export a list from Switch Port Mapper via any method (PDF, xlsx or csv) a lot of HTML formatting is included. For example, IP addresses are listed in the cell as such: "<a class="linktxt" onclick="javascript:getPopUp('172.16.70.194' , event )">172.16.70.194</a> <br> " When we tested OpUtils running under Linux, this didn't happen. We moved it to Windows and started noticing this. Currently running 7.1, build 71013. Can this be fixed? Thanks!
Fiel "Manager" from AD
Hello! What about synchronization Manager between AD and SDP ?? http://odarchuk.com
Op Manager Active Monitors
Good day Everyone I would like to gather some advice form the more experienced Opmanager users on this forum, We currently have Whats Up Gold 16. I am looking at moving it over to OpManager for several reasons. My problem i have is that we have Custom Active Monitors on Whats Up configured to Telnet to a server and execute a script on that server to determine if the service is up or down. Now its not a complicted script it merely contains the following: Send=Monitor, Expect=ACK, That's it. I have
Not able to access
Hello Team, After successful installation of Service desk plus,am not able to log in with default credentials, OS :- windows server 2012 x64 Error:- Username or Password is incorrect X
Self Service the ITIL Way -- Starting Point?
Hi there, I am in the process of building out a new instance of ServiceDesk Plus. We've used it for several years, and haven't been taking advantage of the full features. As a result, management has asked that I build a robust system that requires as little helpdesk interaction as possible. In the past, users have just emailed their support requests in, and it was incumbent upon all our techs to monitor the queue and assign tot he appropriate group\take ownership of the incident where applicable.
How to account for OEM windows licensing
The asset auto discover picks up the windows license key automatically. This is great except for that it also picks up the OEM License key for HP. HP seems to always use the same key regardless of what the sticker on the bottom indicates. As a result it throws my compliance reports off in the dashboard. I tried adding it as a volume key but unless I constantly go in there and update it every time I get a new machine it will be "under-utilized", or apply the key to machines that have been activated
Why Can't I Delete That Entry in ServiceDesk Plus?
We're often having to clear out 'legacy' settings in client installations of ManageEngine ServiceDesk Plus. The biggest concerns usually revolve around the deletion of Sites, Departments, Categories and Support Groups. First off with Sites, Departments and Categories you often end up with a greyed out entry which is marked as 'Not for Further Usage' when you attempt to delete one of these entries: Whilst the option will no longer be available as an 'active' selection in ManageEngine ServiceDesk Plus
Software that has been added to a suite
I think it would be beneficial to indicate if a software title has been added or is part of a suite. Currently you have an icon for a software suite, but the software components themselves are also still listed in the software module. If you could display an icon say for example a blue dot next to individual software titles to indicate this title has been added or is part of a suite I think would be very beneficial. Another option would be just to add a column with yes/no values for part of suite?
Requestor to Technician Conversion Issue
Hi, I am converting a few requestors to technicians in manage engine service desk. However once they re technicians in system they cannot see the earlier service categories. Kindly Help Abhijeet
Requester Report
Hi Guys, I sent a couple of emails without any reply. You have recently created a custom query for me that gives me the Requester details. I have added some additional fields to the requester information. Are you able to create a query which displays all of the information? The addition fields are below: Account Type, Best Contact, Installation Date, Installed By, Rating Thanks
URGENT: Remove ROBO-Tech_ template from further use.
Hello, I need to remove the Robo-tech template from user and technician view completely. Please give me the query to perform this task as soon as possible. It's very urgent!
Site in scheduled Requesters import
I've tried both Site ID and site name for "Site" field in csv for scheduled Requesters import, but no luck. Users are imported correctly (login, password, domain ans so on), but Site is empty. How can i configure ServiceDesk Plus for importing Site as well? Another question: Is it posible not to overwrite existing Requester during import if the only change in properties is password?
blank column in excel report
Hi There is a blank column when i generate the report in excel format. Is there any way i can remove the blank column?
Opmanager - error shutting down
I am running Opmanager 11.3 on a Windows 7 system. When I run the program "ShutDownOpManager" and enter in my username and password, I get the an Error in shut down ".\conf\Ports.properties (the system cannot find the file specified". The Ports.properties file does exist in the /conf directory. Any ideas? I can't install the Netflow plug in until I can shutdown Opmanager. Thank you
ATTACHMENTKEY column servicedesk plus
Re ServiceDesk Plus v9 Does anyone have any information on the role of the ATTACHMENTKEY column in the SDeskAttachment table and how the value (e.g. 059763DD-335B-49F0-96AE-22928097023F) is generated.
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