Why is every incident/issue associated with a computer/asset?
We were looking at some of our assets (moving them from In Use to In Store) and noticed all of them were associated with incidents. Many of these incidents had nothing to do with the actual computer--maybe a very small handful. Almost all of them were related to the user (unable to print, can't connect to Exchange, issue with Citrix, etc.). I'm just curious why each computer is associated with a ticket automatically. It seems like it would be something you would include if the ticket actually affected
Notification rules / case workflow
I'm new to ManageEngine and am managing a group of about 10. I'd like to know if it's possible to do the following workflow with ManageEngine; it isn't clear how you could program it to behave in this way. 1. New ticket generated - notify ALL techs on ALL teams 2. Ticket assigned by Helpdesk to a TEAM; notify team, and myself, and originator 3. Ticket assigned to technician; notify tech and myself and originator 4. Email updates or work logs, perhaps even notes; notify tech and myself
The questions about adding ESXi Virtual Host
Hello: I am now using OpManager professional 10100 version. After I add the ESXi host, only in the part of some ESXi virtual machine can be found, and some of them you can see the IP address and the open state, but can not be controlled. How can I make the unmonitored machines be controlled? Thanks!
graph of some monitor in widget - how to ?
Hi all! We have some FreeBSD server wit some monitor - Established connections with SNMP OID .1.3.6.1.2.1.6.9.0 http://joxi.ru/7wXzU_3JTJCGefIqdJw How i can add new widget with graph of this monitor ? http://odarchuk.com
Calendaring
Is there a compatible outlook plugin that works with Outlook 2013 ? also did anyone thought of having a calendar in the SC that would be helpful ?
Opamanger App manager Plugin
Hi i have deployed Opmanager trial on AWS Centos. Everything works fine but i have installed App manager plugin which wont works i mean The connection has timed out error when i click on app page The AWS machine has two interface(lan card) one is some internal IP and other is external or live IP i am accessing OpManager from Live IP(Public IP).
Asterisk Call Popup does not work
Hi, My SCP worked fine with Click-to-dial features. However, I am unable to get the Call popup. I created 2 extension: 201 and 777. 201 is assigned to Administrator user. 777 is assigned to a Contact. I used the 777 phone and called 201. I found the following lines in the server log file: [09:28:00:952]|[08-10-2013]|[SYSOUT]|[INFO]|[27]|: [JBOSS] AsteriskChannelImpl: Uncaught exception in PropertyChangeListenerjava.lang.NullPointerException at com.adventnet.servicedesk.telephony.util.AsteriskChangeListener.propertyChange(AsteriskChangeListener.java:409)
Configure with CC
Hi, Is it possible to configure so that all mail with cc only picks the support address and place rest of the addresses in notify field when a request comes in via mail?
Emailing Requesters
I have a few people who make requests and do not wish to receive email updates. Is there anyway that I can disable it for these few requesters. Regards George
Incidents not reduced
Hello , we are testing a SC and we have incident based contract. But when requests are opened and closed, the contract (incidents used) are not updated and remain unchanged. what can be causing this ?
Pickup Time Within Business Hours
I have a request for a report, however Support told me it was not possible, so I will post it here as a feature request. We would like to be able to show the average time a technician takes to pick up a ticket while within business hours. So for example, a request comes in at 4:49 PM on a Friday (assuming normal business hours M-F 8-5), we do not want a report that will show the time the ticket sat unassigned over the weekend and would like this time excluded from the report. We have a 24/7 shop
Self Service Portal - Close request
Is there a way in the self service portal for users to close a request?
Custom Report to show CIsco Software Version
Looks like Sys Desc has the Cisco software version info....can this be put into a custom report?
ADSelfService Plus 5.1 SP 0.6 is crashing after approx. 10-12 hours of operation. Service won't restart. Server reboot required to fix issue
Hi All, I've inherited the support for our ADSelfService Plus Software. We started to experience an issue a few weeks ago where the ADSelfService Plus software was crashing after approx. 10-12 hours of operation. When we attempt to restart the Service after it crashes, the Service starts, and then stops. The only way to resolve the issue and get software working again is to reboot the host where the ADSelfService Plus software is installed. It appears that the Software crashes, leaving orphaned
Exchange ActiveSync not works on android
Hi team I've create a profile to manage the Exchange ActiveSync mail configuration but when tired to deploy it, I received Execution Status = Succeeded and Remarks = The following is/are not applicable: ActiveSync So on my tablet the mail configuration is not created. I've also tried this morning with the new update, 80358 the Android version is 3.2 Thanks Stefano
patch directory
hello i copied from the patch store directory all the patches to an offline installation of desktop central but they didn't all show in the "downloaded patches" on the software.
Disable user from installing and uninstalling software
How can we Disable user from installing and uninstalling software. can it be achieved in Desktop Central?
regasm Deploy silent
I have a problem with a software to distribute. normally we distribute the software silently but I need to register a library of .net with regasm, always shows us a msgbox, in which we have to double click, to register this library. When launched from the central desktop , not shown the msgbox, and never ending distribution. I tried with options of regasm / silent and / nologo but not work. Any idea to help me ?? Thanks...
high utilization by Dcconfig,exe in windows XP
I am facing high utilization by Dcconfig,exe in windows XP system Please Help me.
SQL Query for escallations
Hi, I'm looking for where escallations are stored in the database for incidents. We have escallations setup for our incidents (level 1 and 2). Our servicedesk get an escallation email when it is time to remind the technician of an incident about to run out of time. The servicedesk personell make a note of this conversation with the tech in the incident. I know how to find the notes but I would like to match it with the sent escallation to see that the process actually is used. What I mean is
Password resets
Why doesn't this application have a method for my helpdesk to log into the portal as a admin to conduct a password reset on a account?
Enroll answer not save for security question when mark some question was set to mandatory.
Enroll answer not save for security question when mark some question was set to mandatory. User will keep asking for input enroll answer for security question.
ServiceDesk Plus and ServiceDesk Plus MSP features
Hi, Do you plan to add the new features of the problem/change management from ServiceDesk Plus in ServiceDesk Plus MSP? Why ServiceDesk Plus MSP is always behind the ServiceDesk Plus on functionality and frequency of updates/patches?
ServiceDesk Plus 9015 Released
Dear Users, SDP 9015 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9015 SDF-55868 : "Asset State" and "Expiry Date" filters added in Summary report section. Issues Fixed in 9015 SD-57144 : Problem in upgrading from 9013 to 9014 for the mysql DB has been fixed. SD-56615 : Software version column is not available in installation list view in software details page. SD-56037 : License name is missing in
SAP JCO 3.0
we have install app manager 11 and want to use it to monitor to SAP but looking at the prerequisite is to use SAP JCO 2.1.10 but when i go to sap jco 3.0 is only available. can i use sap jco 3.0?
GINA client and foreign languages (SCCM push)
I've got a support case open but just posting the question in case someone knows. We deploy all of our laptops to use the browser and operating system language for the country its deployed in, eg French in France, Spanish in Spain, Austrian-German in Austria etc. These computers don't have English language packs installed on them, I've been testing GINA rollout in France ahead of what I'd hoped would be go live early next week but the GINA clients are in English (the link to reset/unlock password
Regedit after deploy of software
We have a situation of having to deploy a software add on for outlook and part of the process is to do a regedit to add a url. The only way we can figure out how to do this is push the software and then psh the reg punch. The question is, can a batch file after the software push do the full process in one attempt as we have a lot of computers to do and what would you put n the batch file. We have tried this line in a batch file with and without the /E and it does not work. Any help would be appreciated.
Configuration report
Hi, Can someone please tell me how to get a report which shows me which registry setting was applied to each user, currently this report only shows how many registry settings were applied but does not show which they were. I also tried to find an option to report on a specific registry setting configuration, but there does not appear to be one. The report I am looking for should show each user and each setting that is applied to that user something like this Username reg setting configuration
Server unreachable, right now!
I have set up the force enrollment script as detailed in the documentation. However when I log on as a user that has Force Enrollment applied to their policy, I get a popup message box that says "Server unreachable, right now! Firewall is off on both server and workstation. I am able to get to the web console from the workstation with no problems.
addDeviceToNProfile no longer works
Hi, After upgrading to build 11100, I encounter the following error when attempting to add associate a notification profile with a monitored device: #cdata-section --------------
Configure Netflow
Hi I want to understand whats the different between set up Netflow using the below methods and which the best recommended procedure for setting up Netflow. 1. On the Interface router-2621(config)#interface FastEthernet 0/1 router-2621(config-if)#ip route-cache flow On Router router-2621(config)#ip flow-export destination 196.0.0.1 9996 router-2621(config)#ip flow-export source FastEthernet 0/1 router-2621(config)#ip flow-export version 5 router-2621(config)#ip flow-cache timeout active 1 router-2621(config)#ip
Support for IE hotfix 2991509?
I just heard about the new Microsoft hotfix to address slowdown problems in IE versions. Here's the link to the MS KB: http://support.microsoft.com/kb/2991509 I've downloaded the .msu files for IE v9 x64 through IE v11 x64 and have created software deployments for them (using wusa.exe <patch> /quiet ) but wondered if Desktop Central would be providing patch scans and deployments for these hotfix versions? Thank you.
Requests page defaul on login
Can we set the Requests tab to default when we login (instead of Home tab)?
Application Manager 11.8 enhancement
Hi all; What are the enhancements in the SP11.8 ? I can't find them on the web site and i want to know what will be changed before installing. Regards
Servicedesk pro start up issues - application layer...................
Hello, We've been evaluating servicedesk pro for awhile now and I've not had any problems until today. When I attempted to start servicedesk up this morning after a reboot I sat there for 15 minutes while the Application layer tried to load. I've been through the google machine regarding this issue and I know its not my sql connection and I cannot find anything in the logs that point to the problem. Below is the screen shot of run.bat and I've also got the serverout0.txt or any other logs you
Service Desk Plus - Dynamically grouping computers using IP address
Hi All, I am trying to dynamically group PCs based on the first 2 octets of the IP address of the machine. When I create the group in SDP and select "IP" + "begins with" the system will only show PCs if I use the first octet ONLY. When I add the second octet no machines are displayed (Yes there are machines with that IP range in the system) e.g. 10.5. Is this how the system is intended work? Our machines are grouped per floor by IP range i.e. 5th = 10.5.x.x. Is there anyway of doing this using
Google maps not showing on new PC
We have Opmanager running nicley and I have our branches placed onto a google map which shows fine on my PC. (I have added the maps.html file to the directory on the server) But if I log on to a different PC the Google map does not show and it displays the message about adding the maps.html file for hte api. Anyone know why this would be? Rob
Setting Default Columns in Requester's "Requests" tab
Hello, We are wanting to set default columns for every user to see when they go to the "requests" tab of their service desk. There are a few options, such as "due by date", that we do not want to be automatically shown to the user. Honestly it would be preferred if they could not see it at all. Is there a way to set which columns the requests can see when they go to their Requests tab? Thank you.
Passing information into a new ticket
I am trying to create a link that will pass variables to a new ticket. Functionality wise, I'd like it to mimic the Quick Create as if somebody typed in data into the Description and then pressed Add More Details Is something like this possible?
Update Subcategory and old records
Hi. Recently we changed our subcategories, How can we set the new subcategories to the old records (Incident/Request)?
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