Cannot see PO associated assets.
Hi We're having an issue where a certain technician account cannot see a PO's associated assets, the table appears blank. We can search for the asset and see the link to the PO is present and other accounts do not experience this? We have tried numerous computers, the issue follows the user. 9.0 Build 9012 thanks in advance
Requester Details
Use the query below to generate the report, to list the requester details in ServiceDesk Plus. SELECT AaaUser.FIRST_NAME "User NAme",AaaContactInfo.EMAILID "Email", AaaContactInfo.LANDLINE "Phone", SDUser.EMPLOYEEID "Employee ID",SDUser.JOBTITLE "Job Title",AaaLogin.NAME "Login Name", dept.DEPTNAME "Department", sdo.NAME "Site",AaaLogin.DOMAINNAME "Domain Name" FROM AaaUser INNER JOIN SDUser ON AaaUser.USER_ID=SDUser.USERID LEFT JOIN AaaUserContactInfo ON AaaUser.USER_ID=AaaUserContactInfo.USER_ID
Ticket Reassignment notification
Is there a way to Notify the technician if the ticket is reassigned ? Currently when a ticket is auto assigned, the technician gets the email, but if the admin reassigns the ticket to another technician the second one doesn't get any notifications
Windows Services by Availability report
Hello Strange behaviour after upgrade to build 11300. Windows services by availability report not working any more. Showing that no data available. Tried in old GUI and new API.
Problem with "Change Password" for the domain user accounts (with non-english names)
Function "Change Password" does not work for the domain user accounts (resource type WindowsDomain, non-agent mode) in whose behalf contains non-English characters. However, a problem with https://forums.manageengine.com/topic/windows-agent-workstation-and-local-accounts-with-non-english-names the ability to use non-English environments PMP is very limited. Please fix this problem. In native_log.txt [14:02:02 06/23/14 .\src\ADNativeUtils.cpp 250]::ADuserName : pm_svc [14:02:02 06/23/14 .\src\ADNativeUtils.cpp
Private Reports of other users
Hi, is there a way to see reports of other users? I'm administrator and want to see all reports even when they are marked as 'private' by the user. Cheers, Per
7935 Hotfix released
Dear Customers, Today we have released 7935 hotfix. Here you can download the hotfix 7935 http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features and issues fixed in this release. Features/Enhancements : Sl.No Feature ID Description 1 12119 Request Archiving - Excluding Specific Business Units Option to exclude specific Business Unit requests from archiving. This setting is available in Admin --> Global Settings > Data Archiving Issues Fixed : Sl.No
How to re-classify server as Virtual device
Hi there Just lately I've had a few VMs import into opmanager under server classification rather than virtual device. How can I correct this? I doesn't let me simply change classification from the drop down menu. Thanks Regards Jason
Manage Business View on on Central Server
Hi, I migrate my enviroment from a Standalone to a Central/Probe enviroment so now instead to have one console I have 6 (1 Central and 5 Probes) to better collect data direct on every remote site. Now I want to manage my Business Views only from Central that point to bussiness view created on Probe so my question is: Is possible to create a Business View on Central Server and create a link on that that point to a Business View (created by L2 map for example) in a Probe Server? I don´t see this option
Server shares not listing
Hi, We have a server that has a name 15 characters long, when trying to add the server in ADAudit plus only 14 characters are showing, (e.g. "abc-filestore-01" listed as; "abc-filestore-0"), so when we try to list the shares, it comes up with an empty list. Server resolves fine in DNS and the NetBios name shows fine, server has been in service for a few years and all shares are presented to users without any issues. Anyone happen to know how we can get this working?
Openn SSL & Apache Updates
Hello, Any idea as to when in DC openSSL will be updated to 1.0.1h or later and Apache be updated to 2.4.10 or later? My security team is on my back to get both updated or they will block my DC server. I have been a paid member using DC for years and I know that it takes time to make changes and test out those changes, especially with new packages like Apache. But, if you could please try and see if your development team can push out those two updates in a more timely manner, I am sure that would
hotmail account
dear sir i need to configure the help desk setting to be able to use "send request to help desk" from the agent, but i've a hotmail mail account and i entered the mail server but it's not working, can you please help me on this issue thank you
August 2014 - Patch Tuesday support - Status Update
Team, August 2014 - Patch Tuesday support - status update New Security Bulletins : MS14-043 - Vulnerability in Windows Media Center Could Allow Remote Code Execution (2978742) - Supported. MS14-044 - Vulnerabilities in SQL Server Could Allow Elevation of Privilege (2984340) - Not Supported. (Since " SQL Server " is not supported.) MS14-045 - Vulnerabilities in Kernel-Mode Drivers Could Allow Elevation Of Privilege (2984615) - Supported. MS14-046 - Vulnerability in .NET Framework Could Allow Security
Hotfix 7934 released
Dear Customers, Today we have released the hotfix 7934 Please upgrade your application to fix some of the existing issues http://www.manageengine.com/products/support-center/service-packs.html List of issues fixed in this release: https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7934 Regards, Arun SupportCenter Plus
SDPlus 9006 Search Error (SD-55271)
Hello Support team, I have a error when i want search the catalog. You can see the screen shot on the attachment. It happens after the version upgrade. I am using SDPlus 9006. I need your help for this issue. SD-55271 : While searching the request template, the request template which are associated to the user groups are not listed has been fixed. Best Regards
Free SQL Health - Doesn't see server
During discovery, many servers with SQL Express (application specific) show up, but our production MS SQL server doesn't. For security reasons, out server uses a non-standard port. Is there a way to tell Free SQL Health Monitor what port I'm using?
tech cannot create and assign ticket to herself
One of my techs cannot create and assign a ticket to herself. She gets an error "You cannot create a request for this user, the user belongs to a site for which you do not have access" We are not using sites. I have checked the support group and it is set to allow user to view all tickets I compared the tech account to other accounts for other techs and all seems to be set up the same. Can someone offer some advise to figure this out?
Problems with orphaned
Hello. I have a problem with OpManager, related to orphans, my situation is as follows: I have vCenter you have ESX, the ESX has 10 virtual machines, in the OpManager Discover 10 VM but some of them are orphans. In Appmanger add the same vCenter, but only detects 5 VM, but these 5 VM are orphaned in OpManager. That may be happening with OpManager not discovering detects well the VM?, And what about AppManager can not detect all VMs that if caught in OpManager? I have the latest version of OpManager
Servlet API: Account addition failed
Service Desk Plus MSP 8.2 Build 8208 I was able to add accounts using the servlet API, but now am getting the error "Account addition failed". Am sure that I haven't made any changes in the settings.What could be the reason for this issue.Please help me to solve this.Very urgent.thanks
Issue with SDP Patch 9.0.14
After updating to 9.0.14 the SDP webpage would not load. A white screen would only show. We're reverting to a checkpoint on the VM to restore functionality with 9.0.12 installed. Will work with support once I patch again and give log files.
issue with remote control (agent) that has multiple monitor
as the subject says. SDP version 8.2.0 Build 8217 Agent Version: 1.0.15 client's monitor has the following setup: 2 monitors, the right-side monitor as the primary when connecting to the client above, I can only see the primary monitor (his right-side) but if I move/click the mouse etc, the other person sees the mouse interacts on his left-side monitor. (so I'm not clicking what I thought I'm clicking) Another case, still with 2 monitors, this time the primary monitor is on his left-side. when connecting,
samsung mobile
hello i blocked the usb drives but it also blocked a samsung smart phone, and i excluded the device by instance ID but it didn't work it's still blocked.
Another Wildcard SSL Question
I have attempted the instructions at: http://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html several times a few different ways. Like... with a password on the pfx, without (keystorePass=” ”), etc. The service starts just fine, there are no event log messages indicating an error (other than a Postrgress error: LOG: skipping missing configuration file C:/ManageEngine/ADSelfService Plus/pgsql/data/postgres_ext.conf). Despite doing all of this and double
Desktop Central agent "Apply configuration" Question
Why will the desktop agent on users computers not reapply configurations when "Apply configurations" is clicked? For instance I have a shortcut configuration that puts certain shortcuts on peoples desktops. If a user would accidentally delete one of these shortcuts I could tell them to right click on the agent on the task bar and click "Apply configuration" and they would appear in a few seconds. Now they will not show up at all unless I go into the console and "Deploy" the configuration. Then
Create and Deploy custom script to agents
We are required to run custom script(for example .bat,.exe) for Desktops at specified time. Somebody please help.
Force Enrollment - How does is work?
Hi, So i am in the process of setting ADSelfService Plus up and have basically everything working correctly apart from the Enrollment. I have setup the configuration policy to apply to 2 containers in Active Directory (with users in both) and have set Force Enrollment to apply to these containers. The hta script has been placed in to Sysvol and a time has been set for the hta script to run. However at logon or at the time of the notification nothing is being displayed to the user. How exactly does
Disallow setting primary group
Hi, I want to let users add and delete group memberships within the OU I assigned to them. The member of-field within single user adjustment works just fine except that I want to disable the set primary group button. I have tried several ways to disable this within AD delegation, but disabling this button seems not to be a feature (or it is not working as it should). Can somebody help me with this? Best Regards, Tom
launch application at login and also on every refresh
Is there a way within desktop central to launch a configuration at login and also have desktop Central re-launch that application everytime it does it's refresh? Regards Everton.
Fail to upgrade ServiceDesk 8217 to 9
Hi, Im trying to upgrade my SD+ build 8217 to 9 using the following ppm file: ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0.ppm But after the backup, Im getting this error: SD+ is running on Windows 2003 server and using SQL as DB Could someone help me, please? Below the error inside updatemgrlog.txt Thanks Paulo Santos Aug 13, 2014 1:15:31 PM [SYSOUT] [INFO] : stopping DB Server >>>>> false Aug 13, 2014 1:15:31 PM [SYSOUT] [INFO] : Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]
Edit Problem and Change Templates?
Is there a way to edit the Problem and Change templates? I'm using ServiceDeskPlusMSP 8203.
Window Size
Hi guys, I note that when sending an email from the service desk I've always got to scroll down to click send, I'm using Firefox v30.0, any tips to set my software to fit, or can you set the send email page dimensions to be a bit longer? Thanks!
Assigned Roles
Hi there, How do you change roles that are assigned to a technician in 9017? The number of calls logged for the day (on the dashboard) vary between users, and I suspect it's got something to do with the roles assigned - but I can't find the section in the new version. Thanks Nicola
search not returning results after date
Hi, Is there a way to tell the system to reindex the search? We're not getting any search results on requests after the 15th of July. On MS SQL, 9.00 Build 9008.
LDAP authentication
Hi, I have a problem , i import users from LDAP and then i want to add new Requesters by my self . but when i add new users , how can i Authenticate these users to LDAP?
SMS alerts implementation
We need start to use the sms option to send alert to technical people but we dont know what need, my supplier "Agrega Honduras" tell me that not posible, and offer use the movil app ... but some people required received the sms and we need know how is posible.
Product roadmap
What is on the roadmap for future releases of EventLog Analyzer? What new features can we expect in the next few patches?
RegEx handling in Syslog
We have been trying to monitor the state of a series of scripted jobs we run on one of our servers and have been using the Syslog feature to do so. Our syslog entries have "ERROR" and "OK" substrings, and the script name within each message, e.g. [INSTANCEA_standby_mover.sh] ERROR : file could not be transferred [INSTANCEA_standby_mover.sh] File transfer OK [INSTANCEB_standby_mover.sh] ERROR : file could not be transferred [INSTANCEB_standby_mover.sh] File transfer OKCurrently, our 'Critical' match
Exchange Monitoring User Counts and Sessions
Hi, We are operating OP Manager 9.2 with exchange monitoring. OP Manager showing very high User count as compare with actual counts which we check through exchange console. Kindly find attached snaps for your reference and guide me about the same. BR, Arshad
Report to track time worked
We are trying to find a way to use ServiceDesk Plus to tack time spent on a particular item. We want to be able to get a report that would give the total time worked on for this particular task and the total time the technician worked in a day. We are trying to use tasks with 2 work logs to accomplish this. One work log is for the total hours in a day the technician worked and one for the total time the technician worked on a specific item. In the end, we want a percentage of time the technician
NCM Installation
Hi, I have installed the NCM Plugin in my Opmanager 8.5 installation. Installation was OK. I get the "Network Configuration Management" tab on top of OpManager, but when I click it I only get a page saying "[!] Sorry, the page you requested was not found" Anyone have any expereince with this? Thanks, Jan Ove G
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