issue with remote control (agent) that has multiple monitor
as the subject says.
SDP version 8.2.0 Build 8217
Agent Version: 1.0.15
client's monitor has the following setup:
2 monitors, the right-side monitor as the primary
when connecting to the client above, I can only see the primary monitor (his right-side)
but if I move/click the mouse etc, the other person sees the mouse interacts on his left-side monitor.
(so I'm not clicking what I thought I'm clicking)
Another case, still with 2 monitors, this time the primary monitor is on his left-side.
when connecting, I can only see his right--side monitor, but this time my mouse move/click properly registered on that monitor (right-side).
is this a known issue?
SDP version 8.2.0 Build 8217
Agent Version: 1.0.15
client's monitor has the following setup:
2 monitors, the right-side monitor as the primary
when connecting to the client above, I can only see the primary monitor (his right-side)
but if I move/click the mouse etc, the other person sees the mouse interacts on his left-side monitor.
(so I'm not clicking what I thought I'm clicking)
Another case, still with 2 monitors, this time the primary monitor is on his left-side.
when connecting, I can only see his right--side monitor, but this time my mouse move/click properly registered on that monitor (right-side).
is this a known issue?
Topic Participants
Anonymous 332
Priya Kumar
ServiceDesk Plus
Nick Lepore
Mike Oconnor