Fail to upgrade ServiceDesk 8217 to 9
Hi,
Im trying to upgrade my SD+ build 8217 to 9 using the following ppm file:
ManageEngine_ServiceDesk_Plus_8_2_0_SP-1_0_0.ppm
But after the backup, Im getting this error:
SD+ is running on Windows 2003 server and using SQL as DB
Could someone help me, please?
Below the error inside updatemgrlog.txt
Thanks
Paulo Santos
Aug 13, 2014 1:15:31 PM [SYSOUT] [INFO] : stopping DB Server >>>>> false
Aug 13, 2014 1:15:31 PM [SYSOUT] [INFO] :
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [SEVERE] : Exception occured when taking backup..... not going to proceed with upgrade
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessor] [SEVERE] : Problem during installation of patch java.util.zip.ZipException: ZIP file must have at least one entry
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] : java.util.zip.ZipException: ZIP file must have at least one entry
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at java.util.zip.ZipOutputStream.finish(Unknown Source)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at java.util.zip.DeflaterOutputStream.close(Unknown Source)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at java.util.zip.ZipOutputStream.close(Unknown Source)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.servicedesk.tools.SDBackUp.endBackup(SDBackUp.java:563)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.servicedesk.tools.SDBackUp.process(SDBackUp.java:98)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil.handleBackup(SDPreProcessorUtil.java:543)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.preInstallPatch(SDPreProcessor.java:475)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.servicedesk.updatemgr.util.SDPreProcessor.installPatch(SDPreProcessor.java:496)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.persistence.DefaultPreProcessor.install(DefaultPreProcessor.java:64)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at java.lang.reflect.Method.invoke(Unknown Source)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(Unzipper.java:311)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationClasses(Unzipper.java:138)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:273)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:223)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
at java.lang.Thread.run(Unknown Source)
Aug 13, 2014 1:15:32 PM [SYSERR] [INFO] :
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : P--->null
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : reverting in preprocessor
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : =======================================================
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Error : Please wait reverting to old build!!!
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : 1. Renaming modified mysql
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : 2. Extracting backup mysql
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : =======================================================
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO mesaage --->Failure , Please check the link
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO mode --->true
Aug 13, 2014 1:15:32 PM [com.adventnet.servicedesk.updatemgr.util.MigrationUtil] [INFO] : INFO messageType --->showMessageDialog