Hi Team,

We are using Servicedesk plus professional edition (Build 9018 & Database : PGSQL) and having the below issue:

Emails are getting fetched after 15 – 20 minutes even when the mail fetching time is set to “1 min”.

I’ve attached the support file after following the below steps:

1. Clicked on the Admin tab --> Mail Server Settings --> Clicked Stop Fetching.
2. Clicked on save, and found the below error.

Error received: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password.

3. Again, Clicked Start Fetching.
4. Went to Support tab -> Created a support file. (attached with this email)

Please let me know what is causing this issue.

Regards,
Robin Gupta