Add Reminder feature not working properly
We are having an issue with the "Add Reminder" feature within a ticket, located under the Actions menu. When the "Email me before" option is set to Never, our technicians do not receive any sort of notification on the time they specified. Once we set the field to "15 minutes, 30 minutes, 45 minutes,...,etc," then the feature works as it should and sends an e-mail to the technician who set the reminder.
It seems like this feature should send out an e-mail on the date and time specified if "E-mail me before" is set to "Never" since does not appear to notify the technician in anyway otherwise.
9.0
Build
9016
MSSQL
Best regards,
Evan