Record or flag a Service as being affected by an incident or problem
Hi
I am looking for options to record or flag a Service as being affected by an incident or problem.
All that I have come up with thus far is Incident linking to a Problem and within that Problem record - flag/choose the multiple IT Services affected.
Are there any other options or ways to do this ? i.e. record an incident/problem as affecting a service or causing an outage to that Service.
Glenwood
I am looking for options to record or flag a Service as being affected by an incident or problem.
All that I have come up with thus far is Incident linking to a Problem and within that Problem record - flag/choose the multiple IT Services affected.
Are there any other options or ways to do this ? i.e. record an incident/problem as affecting a service or causing an outage to that Service.
Glenwood