Finding scheduled reports created by another technician
Whilst working on site with a client recently we encountered an issue where the customer was trying to find a scheduled report that had been previously set up in ManageEngine ServiceDesk Plus. They knew it existed as it was still sending reports but they were unable to locate the actual scheduled report.
The reason for this was due to the fact that s cheduled reports are currently only visible to the technician that creates them in ManageEngine ServiceDesk Plus. In this case the scheduled reports the client was looking for had been created under a different technician account.
For details on how to overcome this refer to our blog post
Best regards
set3 Solutions
UK ManageEngine Partner