I am reaching out on the Forum as we are still running Service Desk 8.2 Build 8211 and are getting ready to migrate to 9.0 current build. My question is how different is 9.0 to 8.2 and were there any gotchas that people ran into when they migrated?

Did anyone load a play version of the 9.0 before migrating there production system to the current version so they could check out the differences. Was it successful.

Any feedback would be fantastic and very useful.