I have set up my jobs to send an email to helpdesk@afrmic.com when a job failure occurs. The idea of course, is to have the help desk system generate a ticket from that email. The sender of the email will be the server name.  I have tested this a few times and not only does a ticket not get created I do not even see it hit the help desk mailbox.

I can only assume there is some additional configuration we must do either within mange engine or on the servers.

In summary:

1) Job fails on XX server

2) Email is sent from XX server to helpdesk@afrmic.com

3) EXPECTATION - A ticket is created in manage engine based on the email

4) EXPECTATION - The ticket is assigned to a specific person or group 

5)The email never seems to arrive in the helpdesk mailbox

Can someone assist me in the necessary configuration settings in the Help Desk for this exercise to complete successfully? 

I appreciate any assistance provided.