Support Group Email

Support Group Email

Hi Guys.

I'm trying to set up a ticket flow whereby anyone that sends an email to " network@helpdesk.com" and " developemt@helpdesk.com" are routed to the respective support groups in Servicedesk.

I have a main email address of " servicedesk@helpdesk.com" and the two addresses above are added in Exchange 2007 as aliases.

However, on the exchange clients, when you type in the address of " network@helpdesk.com" it automatically changes to the main email address of " servicedesk@helpdesk.com", therefore all tickets are going to the primary email address and not being automatically assigned to the group.

I would welcome any advice on how to get this working as auto-assign to groups is a primary reason for using the system.

Regards

Jeff 
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