Failure: Exception occurred while performing the operation - Single user
I have opened a Support ticket with ManageEngine but I have not received a response, so I thought I might post here.
We are running ServiceDesk Plus Version 8.2.0 Build 8213. We have a single user that receives this error message when trying to enter a resolution: "Failure: Exception occurred while performing the operation". This is reported in multiple browsers. If he goes to the "Resolution" tab, he receives the error "No Resolution Available". Does anyone have any insight on this? Thank you.
Ticket ID# 7132617
We are running ServiceDesk Plus Version 8.2.0 Build 8213. We have a single user that receives this error message when trying to enter a resolution: "Failure: Exception occurred while performing the operation". This is reported in multiple browsers. If he goes to the "Resolution" tab, he receives the error "No Resolution Available". Does anyone have any insight on this? Thank you.
Ticket ID# 7132617