ServiceDesk Plus 9022 Released

ServiceDesk Plus 9022 Released

Dear Users,

SDP 9022 service pack is released and can be downloaded from the below URL,


Issues Fixed in 9022:

  1. SD-49864 : Request : Multi-line additional fields were not included during XLS import of Requests.

  2. SD-51967 : Request : Replying to the Conversation of a request, placeholder $CreatedDate is replaced by the created date of the Conversation instead of the Created time of the request.

  3. SD-57051,SD-57453 : Request : Entry in System log viewer is not updated when a Request is moved to trash and deleted from trash

  4. SD-57606 : Request : Mandatory field check is not done for Service Category field while creating Incident Request.

  5. SD-57733 : Request : Search using sub-module do not retain the submodule entry after the search is performed.

  6. SD-59120 : Admin : Performance issue while editing and update the status with stop-timer enabled.

  7. SD-57341 : Admin : Under Service Templates workflow, selecting the default approvers having special characters in their name is not shown properly.

  8. SD-56377 : Reports : Dates are not in chronological order when creating a report with chart having Group by (x-axis) as a date column.

  9. SD-56135 : Request : Unable to create a service request by a Requester when the 'On-behalf-of' field is enabled but not populated after associating an asset to that Requester.


Please refer the below link for the steps to install the patch.


Thanks & Regards,
Karthik Anand.
ServiceDesk Plus

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