Getting the following error when trying to create a request

 

"You can not create a request for this user. The user belongs to a site for which you do not have access".

 

Found a post on this that referenced having special symbols in the name. Like (/ ' ") etc

This is not the case here. The only difference I see among the technician log ins is that his login account starts with a capital letter.  In fact the first two are capitalized.

 

Would this cause an issue?