Reply window doesn't load properly
Build 15150. This only happens on a single conversation within a single ticket. I believe the root cause might be some dodgy html within the conversation reply. The text box to type the reply doesn't properly load. This happens the same for other technicians
Populate Installed Software List for Asset
I'm working on a new workflow for building and installing new computers that are replacing old ones. I'd like to find a way to pull a list of all installed software that is on the current (old) computer so our tech knows what to install on the new computer.
Link to Custom URIs?
Is it possible to link URIs in SDP replies other than http(s): or mailto:? For example, is there a way I can link a user to a specific page in SCCM's Software Center using its URI? Like this? Download from Software Center. I've tried: Using the Insert
Performance Degradation – Investigation in Progress (US DC)
Dear Customers, We are currently experiencing slowness in one of our cluster, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly
Slowness and some users can't connect to Service Desk Plus today
Several reports of Service Desk Plus either not loading for users at all (stuck on a spinning cursor) or those that are connected are getting extremely slow and lagging service. We are Midwest in the US.
Service page details
Anyone have the link to this page? I can not find the one that say specific US I see CN, IN, EU, AU and CA but on the incidents page none show
Issues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status
Monitoring Vmware Server Hardware? Hard Drives
Hi, I have setup a monitor group for my VMware 3 host cluster in order to monitor the host servers for hardware errors. These are HP servers. I can see that monitoring appears to be working; but it does not appear to display the Disk Health for my servers. It only shows Power, Fan, Temp, Processors and Memory. It shows the Datastores and Disk I/O for VMware but not the underlying health of the hard drives. Is there a way to view the health of the individual disk drives?
M365 Security Plus build 4820 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4820. Enhancements Shared mailboxes, guest user, and resource (room and equipment) mailboxes are now treated as free across all modules. Audit reports now display
M365 Manager Plus build 4820 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4820. Enhancements Shared mailboxes, guest user, and resource (room and equipment) mailboxes are now treated as free across all modules. Group memberships can now
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
Error Network Scanner
Hi, i'm testing the Vulnerability Manager and i'm getting the error like at the attachment when i try to scan an IP or a network range. Anyone a solution? Thanks and regards Dennis
Recurring Self-Uninstallation of the ManageEngine Endpoint Central Agent
The ManageEngine Endpoint Central agent installed on machines repeatedly and automatically uninstalls itself, roughly every time it is reinstalled. Log analysis confirmed that the uninstallation is explicitly ordered by the central server (it is not a
cloud based Distribution servers
Hi We are needing to look at managing patches and installs over the internet. At the minute we understand that endpoint central sends the details and websites of the patches to the computer needing the patches, then the computer connects directly to the
OnePlus Tablet enters boot loop after MDM enrollment
We are facing an issue with ManageEngine Mobile Device Manager Plus on our OnePlus tablets. Environment: Product: ManageEngine Mobile Device Manager Plus Device: OnePlus Tablet Android Version: Android 15 (OxygenOS) Enrollment: Android Enterprise (Fully
Snow Rider 3D: Immersive Snow Racing with Stunning 3D Graphics
Looking for a quick burst of adrenaline? Then dive into Snow Rider 3D and get ready to shred! This free online game offers a surprisingly addictive and challenging snowboarding experience. No fancy console needed, just your keyboard and a thirst for speed!
Best MBOX to Email Import Wizard in 2026
I was looking for a variable option to import MBOX files into an email account. I came across many free solutions like using Thunderbird with Import/Export NG tools for Windows devices or you can also use Apple Mail client for Mac devices. The process
Roles for general users
Is there a way to alter or add a role to a general user, not just a technician? I have an HR person for example that would need to review the entries and add to a ticket that they do not specifically own. I altered settings so she can at least look up
Backup Failure: FolderPermissionHandler removes SYSTEM/Administrators (Build 11.5.2622.11)
Hello, We are reporting a critical failure in the scheduled backup process in our current version Build 11.5.2622.11, where the general symptom is an access denied error when processing the backup. Every time the process runs, the FolderPermissionHandler
Patch roll-back after installation
I am seeing a lot of issues with 2026-06 Cumulative Update Preview for Windows 11, version 25H2 for x64-based Systems (KB5095093) (26200.8737) being installed and rolled back, which is causing a higher than normal number of vulnerable systems. Is this
IP Scope Issue with Remote Users
We have been having an issue with Endpoint Central and our remote users for awhile now. The problem we have is it seems our IP Scope conflicts with our remote workers home networks. Our remote offices have IP ranges from 192.168.1 to 92.168.10; 92.168.20;
Interfaces in Business View dont show traffic load colours anymore after chacging poll rate
Hello all, For my WAN connections i wanted a quicker poll rate on the interfaces. 15 minutes was to high. I created a Interface Group and added the required interfaces. After that i Went to Settings>Interface Templates and changed the monitoring Interval
Jira Cloud Integration with Endpoint Central On-Prem
I'm trying get the Jira integration setup with out On Prem Endpoint Central server. Our Jira instance is cloud based. I have the API key setup and it says our Jira URL is reachable. Based on the Endpoint Central documentation on the Jira integration,
Doesn't really delete
Hi Noticed this in the release notes The update does not really permanently remove the conversations from the tickets - right? Just moves them into the new schema/structure?
Cannot assign task to group from quick actions
Hey, we have the problem that we cannot assign a task to a group (when creating the task via Quick Action -> Tasks -> Add New), even if the template shows a "Group"-Field. However the field does show up when creating the Task from the Tasks menu inside
Link New Custom Module (SubEntity/SubForm) with request object
It is possible to Link New Custom Module (SubEntity/SubForm) with Request object (Incidents and Service Catalog Requests)?
Jira Widget doesn't show Jira projects
Hi, Team, When trying to configure the Jira Widget on SDP, after following the steps mentioned on JIRA Custom Widget, we defined the custom service and the connection with the correct name and token. Although the connection has a green icon, which suggests
Contract Management Enhancements!
ServiceDesk Plus has been upgraded for several years and several versions, but the contract management department is still weak, inefficient, and poor. I would like to propose several enhancements to improve the Contract Management module: * Improved
Upcoming DR drill in SA on 24th July 2026 and 31st July 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Saudi Arabia Service on 24th July 2026 and 31st July 2026 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server far more efficiently.
Announcements for specific support groups
I would like to suggest to add an option for support groups (similar to user groups) for announcements in Servicedesk Plus. As an example: Our service desk would like to be notified when a prio 1 or 2 incident has been resolved and there is no need to
USB history
Hello Zoho team, Is it possible to retrieve the history of USB drives connected to an asset? Specifically, to retrieve information such as the serial number, model, and capacity. I've noticed that the information appears when the USB drive is connected
WhatsApp integration with Manage engine Support Center Plus
Does Manage engine support center support WhatsApp integration. If yes, how can I do that or where can I request a demo for it?
Google patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Problem with Windows Installer Package (UEMS Agent)
Has anyone else seen this error screen during agent installation? I can't seem to get past it.
SLA Violation Reason
One of the most requested requirements is the ability to require technicians to provide a reason for SLA violated tickets before resolving or closing them. Although there is no straightforward configuration available for this requirement, it can be achieved
error servicedesk & analytics plus
Which files should I check for the cause of the synchronization error?
Trouble shooting setup HA for AdSelfservice build 7000
Summary of Steps Taken and Issue Encountered Primary Server Setup (Build 7000) Installed ADSelfService Plus on the primary server. Launched the application for the first time to allow changeDB.bat to run. This step required a local PostgreSQL instance
Apps and Web Shortcuts Disappearing
Across many of our Android devices, apps and web shortcuts are disappearing from the Kiosk. Also, actions pushed from the management portal, such as immediate app updates, profile reassociations, and remote restarts, are not reaching endpoints, but endpoint
Higher Battery Drain in Kiosk Mode on Samsung Tablets
Hi everyone, We've noticed that our Samsung tablets consume significantly more battery when running in Kiosk Mode compared to normal operation. One particularly strange issue is the battery indicator. It often shows around 20%, but then suddenly drops
enabling location on android
Hello, This is my first post so I am not sure I am posting in the right section. I have successfully installed some Motorola devices under a free on-premise installation of MDM Plus. Everything is working fine except the location of the devices. Under
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