Optimizing ITSM Integration with Cloud Service Providers – Insights and Tips
Hello, PitStop Community, I wanted to share a positive experience we've had while integrating our ITSM system with a cloud service provider and see if anyone has additional insights or best practices to further enhance the integration. Our organization
Cara melakukan pengajuan reschedule Super Air Jet
Untuk mengajukan Reschedule tiket SUPER AIR JET, hubungi customer service (CS) SUPER AIR JET melalui WhatsApp di nomor +62813-77-77-028 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi SUPER AIR JET. Memberikan informasi detail pemesanan
Cara melakukan pengajuan reschedule LION AIR
Untuk mengajukan Reschedule tiket LION AIR, hubungi customer service (CS) LION AIR melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi LION AIR. Memberikan informasi detail pemesanan seperti
Cara melakukan reschedule Air Asia
Untuk mengajukan Reschedule tiket AIR ASIA, hubungi customer service (CS) AIR ASIA melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi AIR ASIA MOVE. Memberikan informasi detail pemesanan seperti
Issue with Startup : Build 15.2 Build 15240
Hi - @Dinesh Bhaskaran I am on the latest version (15240) and having an issue with Startup. The progress never moves past 0% and there is a CMD window that claims to check configuration.lock but I don't even see that on the file system (yes, I'm
Incident Catalog
Is a login required to access the incident catalog for requesters? If no, how do they access?
Free webinar: Automate incident response with ServiceDesk Plus integration
Hi there ! Even with powerful observability platforms, a reactive and siloed response can escalate minor issues into major outages. When incident ownership is unclear, resolution slows, leading to prolonged downtime and reduced business productivity.
Possible to add UPDATEDBY or MODIFIEDBY column to [dbo].[ChargesTable]?
Hi All - I have a unique need to restrict the ChargesTable from unauthorized worklog entries for prior weeks. I was able to handle most of my need using JSON validation rules. However, each Monday/Tuesday, I revert the rules to "open" it up for manager
When I merge asset records, additional field data is being deleted.
We are running ManageEngine ServiceDesk Plus 15.1 on prem. When I try to reconcile a new scanned asset with an existing asset record, the Asset Additional Fields data is being cleared during the merge. There is data in those fields on the existing record
Appreciation for the ServiceDesk Plus Team
I would like to sincerely thank the production and support teams of **ManageEngine ServiceDesk Plus**. I truly appreciate the dedication, effort, and professionalism you put into developing and supporting this product. My experience working with it has
Change Calendar - disabling/greying out days
Hi I would like to know if it is possible to disable/grey out a period of days in calendar when a change a type of change is being raised. For example. I raise a Change today say Monday 5th. When i go to select a start date of when i want to start it
Attachment in Request Creation Notification!
Here is my scenario: When I create a new request on behalf of a user (who has an email address), and the request contains an attachment, the attachment is not included in the notification email sent to the requester. In other words: The technician creates
Hide user from GAL on AAD synced environment
Hi, does anybody know how to handle the flag Hide from GAL when you have an On-Prem AD synced with AAD and Exchange Online? I can manually set the flag msExchHideFromAddressLists in AD and wait for AD->AAD sync and everything works but from AD Manager
Feature Request: Computer Templates | Remove Member of
Currently there is the option under User Templates for "Remove Member of". Would like the ability to have "Remove Member of" under Computer Templates
SQL Query Performance Monitor Alarm
How to do create an Alarm for a SQL Query Monitor if the time of the query takes longer than 5 seconds? Trying to hunt down some SQL performance issues and we want to get alerted when a specific SQL query is slow. I already have the SQL Query Monitor
Enforce SAML Logon
Hi, I recently enable SAML via ADSelfService Plus which works as expected. However I need to enforce this across all our technicians but I can't find an option anywhere to do so. I've done it in Password Manager, ADAudit and ADManager and there's always
Approval for requester missing need info
Greetings, Is it possible in ServiceDesk Plus - Cloud for a requester to have the Need Info option under My Pending Approvals as well? This option is available for Technicians. As per example below. Requester View: Technician View: Thank you, Regards
Technician Groups for Solutions!
Dear ServiceDesk Plus Support Team, I would like to propose an enhancement to the Solutions (Knowledge Base) module. Currently, all technicians can generally access shared solutions. From an information security and ITIL best practice perspective, it
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. )
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. ) I encounter this error when manually or automatically scanning devices in Patch Manager. Approximately 20% of my devices have this error.
Change management issue
We are having an issue with change management after upgrading to 15140 (from 14860). Some background: We have set up four templates (+ 1 emergency template) with different role assignments and workflows. For one of the templates we have created a secondary
Asset template customization
Dear users, We are happy to introduce another feature that has been frequently requested and is set to be released in the upcoming release. As you may know, the product type in ServiceDesk Plus is the high-level classification used to categorize different
Technicians see different things with the same filter.
Filter looks like this: Both users are members of the Group Service Point, both users have the same role. A sees 104 tickets, B sees 107. A can access the three unseen tickets by ticketID no problem. I also have access to this site/group and I also see
Mail merge
Hi, We have been having issues with the mail merge on Support Centre since we upgraded to build 8003 (latest) last week. Basically, when we select the requests to merge and click merge, nothing happens. The page refreshes and the requests are just there singularly. Is there known issues with build 8003? This is becoming a major problem for the business. As well as our mail fetching issues in the other discussion. Any help is greatly appreciated. Thanks, Ross.
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
Detailed Configuration Report
Hi all, so in Reports, I can see a Configuration Report -> Report by Computer, which only shows the last applied config on a computer. I'd like to see all of the configs ever applied on all computers with detailed timestamps + status (yet to apply/success/fail/etc)
To, CC, BCC fields when creating a New Request!
When a request is created, it is very good if there are To, CC, BCC fields in it. Where is this feature used? When the user wants to notify several people. When the technician wants to leave a response on the user's request, that response will be automatically
Asset Acknowledgement on on-prem SDP
Hello all, I'd like to know if and when Asset Acknowledgement is going to be implemented in on-prem SDP. The function is available on SDP Cloud, but I can't see it on the Roadmap for SDP on-prem. Thanks in advance!
Unable to Access WOListView.do
When clicking on the Request Tab, user is getting an invalid input error. Dev Tools is showing a 400 error
How to display User additional info in a request
HI there, my case is really simple. i have set 3 user additional field and i have mapped them as my LDAP attribute. that part is done. the additional infos were already imported correctly from LDAP to SDP. now i want those 3 fields to be populated automatically
Get this error "Invalid field present inside the layout : udf_pick_30011"
Get this error "Invalid field present inside the layout : udf_pick_30011" while saving a template. Any idea.
Help Desk Services Solution
I am here looking for Help Desk services solution for organization. I also searched this on many different website and found many solutions. We are bit confused to which one to choose. One of my friend suggest me this platform, and i am hoping i will
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
How to collect per-user certificates in ManageEngine Endpoint Central?
Hi all, I need to get an overview of certificates per user from their personal certificate store (CurrentUser\My) in ManageEngine Endpoint Central. Devices are single-user, and I want the certificates visible in reports, ideally including expiration dates.
MSSQL Help Needed : Technician | Total Tickets | % of First Response Violated | Average Open to Close Time
Hi All - I need help with a SQL query for MSSQL. I need a report that has the following detail, here are the columns: Technician | Total Tickets | % of First Response Violated | Average Open to Close Time | Average Survey Score Is this possible? If so,
Enhanced Filtering in Requests List!
Please consider adding a filtering mechanism similar to the functionality demonstrated in the attached video file. This proposed filtering idea is much faster than the current filtering. I hope you will consider this idea in future versions.. I have no
UserConfirmation greyed
Hello, I am the administrator of my UEM tenant, but I can no longer modify user confirmation for remote control. Before checking the permanent mode, it worked. Any ideas ? Thank you.
Exchange Active Sync multiple accounts
We would like to deploy multiple Exchange ActiveSync accounts to a single device. Could you please advise how this can be achieved? According to the following article: https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_exchange_activesync.html
Email Responses
Good afternoon, I have noticed that people are not getting the correct notifications. For instance I resolved a ticket, and rather than the end user getting the "E-mail user when a request is resolved." notification they get the "Acknowledge requester
MacOS Agent version
When is the macOS agent updating to Apple Silicon? MacOS 27 will retire Rosetta and Intel-version will stop working.
App Configuration Scoping to Specific Groups or Profiles
Can app configurations be scoped to individual groups or profiles instead of being universally applied to every device on which the app is deployed?
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