Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Feature Suggestion - Quick Status Scheduler Options
I find myself wishing for a quicker way to set the Status Scheduler change time. Right now you need to click the checkbox, select status changing To, date, hour, and minute. It would be fantastic if there was a way to speed this up, something that can
APM Insight + RUM = One big stride towards optimal application monitoring
We are delighted to announce the integration of Real user monitoring (RUM) with application performance monitoring(APM Insight) in Applications Manager. This new enhancement streamlines user experience monitoring by merging APM insight and RUM metrics
Masterclass 2024: Episode 1 - Getting started with ServiceDesk Plus MSP [Jul. 31]
Hi there, We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2024 series. In this first episode, you can learn how to set up the essential configurations, customizations, and automations in ServiceDesk
Cannot upgrade from build 14600 to 14810 - Unexpected error
Hello, We are currently running SD+ build 14600 on Windows 2022 and MS SQL 2017. I am trying to upgrade to build 14810 but I do encounter an unexpected error. Here are the last lines of the log file: java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
SDP not marking as Online one of our technician
Guys, We have a problem in our ServiceDesk in build number 14304. One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this. We tried: -Restart Services - Test on many browsers
Increase custom schedule timeout
I use SDP's custom scheduling feature to sync requests between SDP and Jira. I do this by using an additional field called Jira_Key. There are currently 3500 open requests between SDP and Jira that need to be synced every day. I use a script to sync requests
Send data to other app
Hello, I want to integrate SDP with other applications to automate some tickets that are created, how can I make a call to an external API when the ticket is created?
Adding Additional 'Status' Fields to the 'Status' Bar in ManageEngine ServiceDesk Plus Portal
How can I add additional 'status' fields to the 'Status' bar in the ManageEngine ServiceDesk Plus portal?
Azure secrets
Hi, I wanted to configure KMP for Azure secrets management but I failed due to scarce documentation (and my poor knowledge). Is there anywhere a more detailed instruction on how to do it including Azure setup (application and privileges)? I can follow
macOS - endpoint central software is not in applications
using JAMF, I'm trying to identify macs that are missing the UEMS client. Normally i can create a target group but since its not listed in applications, i cant. how can i identify which machines already have it installed and which do not?
unable to update server to 11.3.2400.28 because it will not take the patch certificate even when re downloading cert
I tried to update server to 11.3.2400.28 but it will not go because it says there is a certificate mismatch for the patch cert. So I downloaded the patch cert again and it still fails. Anyone else see this before?
Does ServiceDesk Plus accept multiple emails?
Hi there, Our current setup means that when staff email an ICT email address a ticket is created on ServiceDesk Plus. We are moving another team onto the ServiceDesk so I wanted to know if we could have it set up so that when staff email their team email
How can we set the selected Asset(s) Name's on the Description?
Dear All, We have created a Incident Template in which the "Assets(s)" field is mandatory for the Requester where they will select the specific asset from which they are facing the issue. Now, once the request is submitted we're updating the request description
make the magnifier (searchbar on top of tables)
Hi Support, we have about 120 Admins in our MSP Environment. Most of them have one wish to get the Frontend more usable: Is it possible to show the search bar on top of all tables as standard. The feedback of my administrators is that they have to klick
QR Code Enrollment
Is it possible to send an enrollment notification e-mail that includes the Microsoft Authenticator QR code for that user? Or possible to generate the QR code ourselves and we can send email through other means. Thanks! Jeff
Permission Denied. Please Contact Your Administrator
I am trying to setup the AD password expiration reminder tool. I am unable to select any domains. When I go to Domain Settings > status is successful, but when I try to update objects I get "Permission Denied. Please contact your Administrator". The service
Servicedesk Plus escalation report
Hi, Can help to give me query base on below field. Naharuddin Great Eastern Life
tasks
Дорогая поддержка доброго дня. Можно ли реализовать, чтобы задачи появлялись и назначались по мере завершения предыдущей задачи? Пример: в шаблоне заявки настроены правила, что при создании этой заявки создаются сразу 5 задач, можно ли сделать, чтобы
Deluge operations in Custom triggers and functions
Hello, I have 2 questions about custom triggers and functions: Is there any place to find all the available operations and their JSON such as `ADD_APPROVAL_STAGE` and -`UPDATE` for request? Can I cancel the action which triggered my custom trigger? E.g.
How AD Self Service can change user passwords if they have MFA enforced on the office365 tenant?
Hello guys, In my recent scenario, i have ADSS for users to unify their local AD and 365 passwords because they are independent from each other. recently the organization enabled MFA for some users on the office 365 tenant and now those users won't change
Adding a 'Resolved By' Column to the Task table
Hello, We'd like to be able to add a 'Resolved By' column to the task table similar to the one in the Request table. I am unable to work out a formula to be able to do this, and I am unable to edit the formula from the Request table to see what was used
View Requests by Location
Is there a way for Requesters to view requests by Location? Currently, I only see a way for them to view by Department only. Example: A building can have multiple departments. The Building Supervisor needs to see requests for the entire building, not just a particular department. I know you can create a custom filter for technicians, but requesters do not have this ability. Please advise.
script On Form Load not works!
this script just works On Form Change filed not On Form Load, why? $CS.setValue("WorkOrder_Fields_UDF_CHAR5",$CS.getValue("REQUESTER.user_udf_fields.udf_sline_302"));
Warning
Dear support, i have added two devices to OpManager and receive for both devices the following message: Discards rate for Interface 'is 38.496 threshold value for this monitor is 1%. - What means this message and how can i change the threshold? - Which
Admin page issue of collapse try our advanced features
Hi All, I got 2 problems in SDP. 1. I tried to collapse the menu, and the left config menu will shorter and shorter everytime after I upgrade to latest version. 2. How to disable the "Try our advanced features"? It is so annoying.
ManageEngine Servicedesk Plus MSP - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
ManageEngine Supportcenter Plus - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
Authentication Failed using the given username and password.
Good Day I could not add our outlook 365 in our service desk email server it said authentication failed even I created already a app password on my outlook account.
Error Importing Self-Signed SSL Certificate in ServiceDesk Plus
I am encountering an error while attempting to import a self-signed SSL certificate into ServiceDesk Plus. I have installed the 30-day free trial version on my computer. The self-signed SSL certificate was created using OpenSSL.
Internal Error While changing tech role to SDAdmin
Internal Error While changing tech role to SDAdmin
Re-engineer SDP Cloud Asset Probe and Discovery to not seek Domain Admin credentials
our security team will not let us utilise a domain admin account as, correctly, there is an account with the permissions required that isn't domain admin. its poor security and design principal to fall back on domain admin credentials!
Use Additional Field value to change Site in Request or Incident
We have itinerant users who move from building to building throughout their work day. We like the Site based automation in ServiceDesk Plus and want to use it but as a result of these users we need a way to change the Site in the Request or Incident. Given that there is no way to make Site editable by the requestor, what we would like to do is have an Additional Field that will be common to all Catalog items called Site Update to allow them to change the Site value (since it is not directly editable).
Possible to link directly to a category within the service Catalogue?
On the Requesters homepage it links to the wider service request catalogue via URL.com/Templates.do?module=serviceRequest but is it possible to have a unique url for each category so we can link the user to the right set of templates?
v3 API request download Attachment
Can you download attachments from a request using v3 API? I can see attach, list attachments.. but nothing related we are building a Bi-Di Interface as native connectors are not forthcoming.
How to Set/Add the Background Image on the Dashboard?
Dear All, We have created a Dashboard with few Widgets on it and currently the dashboard we've prepared now doesn't have any background image. Please let us know on how can we add/set our organization default background on our newly built dashboard? Regards,
Customize Purchase Order form
We have created additional Purchase Order Fields, but I do not see any way to arrange the fields on the PO form. Can the Purchase Order form layout be customized? I'm running version 11.1.0 Build 11127
Requests and Tasks in the same view
I am trying to find a way to view all my technicians' currently assigned work. Their work may consist of requests assigned to them or tasks assigned to them from an open project. I'd like to see a view that shows both their open requests and open tasks
ManageEngine Endpoint Central MSP Licensing
ManageEngine Endpoint Central MSP - perpetual or annual? which one is better?
PostgreSQL Custom Query for a list of workstations and the software installed for AssetExplorer
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I'd like to create a query that shows all the Windows 10 workstation with the name starting with "desktop" and a list of software that is
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