Active Directory
I have AD users with the "servicedesk" group who get into SD via import, but if I take the yuk group from the user in AD, the user can still log into SD. How can I prohibit an AD user from logging into SD if he is not in the "servicedesk" group?
[Change Management] Multiple selected options fields auto set multiple CAB Approval
I have a field Service affected - multiple selected and depend on what option that select what CAB, how can i set workflow or template to help me with that :( I have tried set condition but its only direct to 1 approval even there are >1 service affected
How to Set the Request Ownership Back to the Requester (i.e., Technician)?
Dear All, Is it possible to assigned the Request Ownership back to the Requester (i.e., Request Initiator) if we set the Request Status to "Waiting for Response"? Please note, the Requester (itself) is also a Technician but from a different Support Group.
Configurer et activer une enquête utilisateur
Bonjour à tous, Nous avons configurer une enquête utilisateur sur servicedesk plus. Le souci c'est que nous avons reçus les mails notifications pour la demande de note de satisfaction au début et après nous n'avons plus reçu le mail. Nous avons testé
ServiceDesk Migration from on Prem to Cloud
Hello, Could you please share the procedure to migrate ManageEngine ServiceDesk Plus - MSP 10.5 to Cloud. I want to migrate all the tickets from on prem to cloud.
How to Populate the Request ID and Release ID while raising the Change Request?
Dear All, Is it possible to Populate the below details while raising the Change Request? a) Request ID b) Request Subject c) Release ID Regards, Wajahath Farooq
ESM Instances
I am currently creating new instances I am wanting to know if a task or new request can be created in a different instance once a request has been approved. Example. A request for a staff move has be approved in the HR instance which then creates a new
Update Manager fail
Hello, On windows server 2019 when I try to update from version 14720 to version 14820 or 14810 I get this error. Can you help me? I tried to redownload the files but without success
report for audit successful and failed login attempts
we have ServiceDesk Plus v 9.0_9017 - MSSQL database we need a report (event in last month) with login attempt on service desk application (successful and failed) with 4 column : date and time (ordered), event... successful or failed login, username,
Online/Offline toggle under profile missing
One of our technicians is on vacation this week and I was trying to figure out why his tickets were not being forwarded to me. I then discovered that all of us are being displayed as offline. I then went to my profile and realized that the online/offline
Updating computer description field while running an automation
I am building an automation to disable all computers that were not active during the last 90 days. As part of this I want to update the description field to the date the computer account was disabled. I have set up an Automation and Automation policy.
Group Member Reports - no External contacts listed?
Hello I have distrbution list with a mix of internal and extgernal users on m365. For some reason only internal people are listed as members in reports. External users are unhidden for the global address book. Is there something I am missing?
Create a systematic task
Hello, We would like to know if anyone has already had this kind of problem please? We have several systematic tasks in our IT support service, these tasks are to be executed manually but we would like the tasks to be created automatically and reminder
Explore ways to kickstart your IT service desk automation journey
IT service desks that fail to automate their ticketing operations risk sinking time and effort into tedious, manual efforts. Let's discuss several fundamental automation ideas to elevate your IT service desk productivity. Begin your automation journey
export videos recorded
hello Is there a way to export videos recorded in pam 360? I did not see a solution or software for this issue Please provide the training link or the download link if possible.
Expiration of active directory password and no login to PAM360
hello Our users use active directory user to login to pam 360 According to the password policy, the password expires every 42 days Is there a way that the user can change the password from within PAM (like Windows)? Is there a way for the user to receive
Two-step password via SMS
Hello Is it possible to receive the Two-step password via SMS? How should it be activated?
Calculated expiration date of incidents
Hello guys, Im working with ServiceDesk Plus Cloud and I have a question... I wanna make an incident template with calculated expiration date like this: When I create a new incident SDP automatically sets its expiration date within 30 day from the creation
Check whether you want to modify the security contact details of the organization.
Hello team, We didn't receive the email for verification of Security Alerts. - Service Desk Plus Currently Version: 14.7 Build 14750
ManageEngine MSP Webinar Series
Hello MSPs, We’re excited to invite you to our exclusive webinar series, organized for IT Service Providers! This is your chance to delve deep into the unique challenges you face and discover innovative solutions tailored just for you. In this engaging
File Manager - Download Option for Folders
When using File Manager our technicians are able to download file(s) as needed. However the technician will sometimes need an entire folder and its contents. When they select the folder and try to download it they get the message "You cannot download
Dashboard Table widget
In version 14810, is there a way to set a sort on a specific column? I'm able to add a table for upcoming Change requests with their schedule start time. I can sort the column in the widget but I can't set the same sort by default. Is this possible?
Custom Trigger IF-ELSE Previous Value Save Error
Hi, I am configuring with if-else in the custom trigger. I select the previous value as in the screenshot below and save it. When I edit the custom trigger again, the previous value is removed. Thanks for support .
How do I Export Zoho Emails to PST?
A remarkably effective, safe, and quick method to export Zoho emails to PST file format is the reliable and effortless approach Advik Zoho Mail Backup Tool. With only a few simple clicks, this tool makes the migration of your Zoho mailbox easier. Your
How DDI solutions benefits the manufacturing sector - DDI Central webinar on 4th September
Only one day to go! Discover how DDI solutions ensure the stability, security, and efficiency of network infrastructure for organisations in the manufacturing sector. DDI solutions provide clear visibility into network services, automate DNS, DHCP, and
Apple Wallet with Managed IDs
We have a fair number of managed devices, all enrolled through QR codes, initiated by ME MDM. The users are all Apple Business Managed IDs. We have been using this successfully for a few years now. I have been requested to allow Corporate electronic bank
Want to create a bespoke group role in SDP
Dear Team, Is there a way to create a new bespoke group role that would allow privileged users to create and edit individual and Global Reply and Resolution templates? The only way that we can assign users this access is by either giving them one of the
Monitoring ServiceDeskPlus
Hello, I'm looking for a Zabbix template for monitoring serviecdesk plus availability and mail connectivity, but could not find anything suiting my needs. Is there a way to set periodical mailbox reading and sending monitoring? Sometimes my SD installation
[Script] FIELDS RULE - CHANGE TEMPLATE
I want a excute scripts help me to set value field example If Service affected have "Security" than Security affected auto set "Yes", if not set "No"
AES192 hash algorithm
Hello I installed OP Manager to check the software, but there's no (AES192) on the Credential SNMP v3 for discover my device use AES 192 hash algorithm.? how can solve this?
How to add AWS EC2 (Linux) as resource
We are running trial license of ManageEngine PAM360 at this moment. We would like to add AWS EC2 (OS:ubuntu 24.04 LTS)with SSH key access only without password. However, when we try to add user with SSH key, it always prompt for password. We tried to
Upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Request and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Request Mentions and Attachments in Request Notes Mention users while adding or editing
Field and Form Rules on Tasks
Hi, Team, Field and form rules on tasks would be a nice improvement over their flow. It could be possible to have rules on fields as you have them on requests, it could be possible to define something like a life cycle using roles to remove/add status
How to Upload PST File to Gmail?
The Advik PST Converter is a reliable solution to easily migrate PST to Gmail account with attachments. It offers a direct way that enables users to import PST to Gmail, Office 365, Yahoo Mail, Thunderbird, AOL, Zoho Mail, and others. Some advantages
Problems with Edge Computing and ManageEngine Piston Server Monitoring. Any Advice?
Hi everyone, I'm currently experiencing some challenges with my edge computing setup and a ManageEngine product. As someone relatively new to managing both hardware and software in this capacity, I could really use some advice from those more experienced.
Enroll via login requires password change
I am currently working on a end user documentation for Enrollment in AD SelfService. Now I stumbled across a phenomen, which I did not recognize before. When a non enrolled user logs in to SelfService he is enforced to change password. This is something
High Availability Best Practise for PMP
Good day, We are using a single AWS EC2 instance running Windows Server 2016 for PMP and a SQL database in a SQL clustered environment. I would like to introduce either DR or High Availability to PMP in the event we had an issue with the existing single
User Interface Option
Hello, I'm super new to Manage Engine so I don't know if this is even remotely possible. Is there an easy way, while on my requests tab, to be able to see the amount of request associated with each view? I know that I can go to the dashboard and look
Would like access to newest Note on a Request, for views and reports
Is there a way to show the most current Note for a request on views and reports? We like to see a detailed description of current status when viewing a list of Requests or when sharing status of a list of requests via a report. I have created a custom
Trigging a task when another task is closed
I have a template with several tasks. I would like some of the tasks to be triggered when a specific task is closed. Is this possible and if so how do I configure this in SD+ cloud?
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