Check for version update.
Hello, I wanted to ask a question I have regarding the Patch Manager update. As shown in the image, for example if I have version 10.1.2119.10, should I only install version 11.2.2300.27? Or can I, after installing that version, start installing version
Agents not communicating via Proxy
Hello, We recently installed PMP on server 2019 and Secure Gateway sitting on a dmz server 2019 for the roaming agents to communicate. As far as I understand, Secure gateway installs nginx and configures to listen on port 8383 and 8027. I can telnet to
sysLocation & System Location
How does this actualy works on OPM? Is the sysLocation used anywhere in OPM? How do I get "System Location" field filled in my OPM? Is it SNMP or Custom variable that I need to put in Manualy? Is there a possibility to create a custom monitor for sysLocation
report or alert for users added to groups
is there a way I can make an alert email or report that shows users added to groups. a group report that shows users recently added? ie, group: Domain Admins users added: someRandomUser thanks
Update history not showing MS update name, only brief description
When I push updates from Endpoint Central to my MS devices the updates show as "Update for Windows (KB_number). Is there a way to get the full update name to show in update history?
ServiceDesk Plus Cloud and PowerBI
Hi, Can we integrate PowerBI with ServiceDesk Plus Cloud for creating custom reports and dashboards? I am looking to create customized dashboards and wondering whether we can use PowerBI with SDP cloud for the same. Any help/ suggestions appreciate
invalid OTP!
I enabled TFA and I can login with TFA code several time, but I cannot now! and when I add TFA code, shows invalid OTP! I use Google Authenticator
Host name changing in Opmanager pro
I had migrated few of our server to another domain so after doing that the FQDN of server has changed (from: devicename.ugamsolutions.co.in to devicename.ugamsolutions.com) Need an option through which we can directly change the IPadress & FQDN(Host name) for the devices Regards, Muzafar
default postgres password for servicedesk 11
Hey, I tried every password like: sdp@123, SDP!123, postgres but still no success. Can anyone help me?
Application Whitelist in ME
Is there a way in ME to create and import a whitelist group of applications. In this case, any application not on the whitelist would be prohibited. This is much easier than to configure all prohibited applications.
Adding technicians through an AD Group
Hi , Currently trying to add technicians through an AD group with the users already part of it ,however when they try to do login .. they all getting : Your Account is not configured either as help desk technician or as workflow technician. Please note
AgentCleanupTool
Hi. I had problem with unistallation program and now i'm trying to use AgentCleanupTool. But i have error in logs: Uninstall Restriction Enabled! Security Error Validation failed! Uninstallation of Agent wont occur I tried to unistall it with local admin
Application whitelist
Hi team, Just an idea, how about putting a configuration where user unable to run application (EXE or MSI) that is not listed in inventory (which I refer as whitelist). thank you
Disabling notifications on login page
we have a request from our organization management to disable product notifications on the login page shown on the attached screen is there any way to disable it?
Laptop MDM Enrollment
I am having issues enrolling laptops to MDM using the following steps: Enroll Windows Laptops, Desktops and Surface Pro tablets | ManageEngine Mobile Device Manager Plus. I keep getting Script time out errors. I am able to manually run it on the laptop(s)
Enrolled devices in Apple business manager can easily just remove themself from organization during factory reset
I thought I had everything done correctly but I cannot seem to activation lock our corporate ios devices. They are registered in apple business manager. During a factory reset they correctly come up to the Remote Management page but under the "enroll
retry in automatic patch deployment
Hi, I have the following issue: It has been happening to me that frequently, there are patches that are uninstalled when rebooting (rollback when reboot). Which implies that I must do a manual task to patch that server again with the patch in question,
Unable to login
This morning none of our technicians appear to be able to log in. We attempt to login but the login page redirects to a page with /j_security_check on the end. The serverout.txt has the follwoing around user logins: [11:00:13:976]|[02-21-2017]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[WARNING]|[171]|: PAM Exception caught while validating in WebClientAuthenticationManager : null| [11:00:13:976]|[02-21-2017]|[SYSOUT]|[INFO]|[171]|: [JBOSS] JBossSecurityMgrRealm: User:
[Zero-day] Microsoft's August 2024 Patch Tuesday fixes 10 zero-day vulnerabilities
Hello folks, This is to notify you that 10 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Ancillary Function Driver for WinSock Elevation
[Zero-day] Microsoft's August 2024 Patch Tuesday fixes 10 zero-day vulnerabilities
Hello folks, This is to notify you that 10 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Ancillary Function Driver for WinSock Elevation
Tickets deleted and falsely marked as "Resolved"
I am customer of ManageEngine and use their ServiceDesk Plus Cloud product to handle our IT helpdesk. I have a ManageEngine PitStop account but noticed that the ManageEngine technicians consistently will mark my tickets as "Resolved" without actually
Patch Tuesday Updates - August 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-08 Servicing Stack Update for Windows 10 Version 1607 Systems (KB5041576) 2024-08 Servicing Stack Update for Windows Server 2016 Systems
Patch Tuesday Updates - August 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-08 Servicing Stack Update for Windows 10 Version 1607 Systems (KB5041576) 2024-08 Servicing Stack Update for Windows Server 2016 Systems
SDP integration: SSL import on Endpoint Central side after expiration
Hi, Team, my customer has Endpoint Central UEM integration to have EC agents on their assets. When it was installed, it was running on a trial version and as it runs on https, an SSL certificate was imported to it. Everything was running until the certificate
Adding a Group to CC When Replying to Requests
Hello everyone, I have a quick question regarding email functionality. Currently, when I reply to a request, I have to manually add each email address of my IT team members to the CC field. This process is quite time-consuming and prone to errors. Is
Can't Get Patch Manager to Update Missing Patches
Hello All, Started working at a company that uses Patch Manager Plus for an airgapped network. Am going through the steps to update the vulnerability db and the missing patches so I can push them; however, no matter what I've tried I am running into the
A way for task technician to email the requester from a task in a ticket and get notification when requester has replied
A ticket with many tasks assigned to various technicians. The task assigned technician needs to email the requester and doesn't know when the requester responded because they are only assigned to a task in the ticket not the ticket.
Windows 10 IOT LTSB support
We have been told that Windows 10 IoT Enterprise LTSB is not supported - although the link support send us says Windows 10 is supported, if they are going to exclude Windows 10 IOT they should say that in the documentation. Has anyone got the agent working?
Expiration Notification to Wrong user
Hello, we have Expiration Notification service setup monitoring two domains. In each domain we two separate users / UPNs / email addresses but both have the same SAM account name. I.E. Kids\simpsonm = maggie.simpson@kids.int Adults\simpsonm - marge.simpson@adults.int
NTLM authentication logs
Good afternoon. I want to enable NTLM authentication logging in ADAudit v8.0.0.8003. But I can’t find this parameter where it was before. Tell me, where is this enabled now?
Power Automate to utilize V3 API
We are using power automate to perform some tasks which include generating tickets, and then attaching files onto those tickets. But currently I'm struggling to get files attached using power automate. I am able to do basic curls as well as a python versions
ServiceDesk Plus Cloud - Internal Error Update
Dear Customers, We sincerely apologize for the inconvenience caused by the current issue resulting in an Internal Error. Our team is actively working to resolve this as quickly as possible. We understand the impact this may have had on you, and we assure
[ServiceDesk Plus API] How to use the input_data param and the filtering in general
Hello, recently I started researching of the ServiceDesk Plus API documentation and I got stuck when I try to use the available filtering. As per the documentation - a URL param 'input_data' is expected to be sent - but when I send it - I got the "400
AnalyticsPlus report is missing data that the SD+ Report module is not
I have been running reports against Change Management - Change records. Over the last couple of weeks I've noticed that the Analytics report was actually missing some change records, even though we are well over the sync time between data input & report
Purchase Order
1. Technician should be able to copy the Purchase request details into the Purchase Order instead of re-entering all the information. 2. Purchase Order Template to be modifiable (currently the purchase order item is not modifiable, we should be able to
Detecting Microsoft Office Spoofing Vulnerability (CVE-2024-38200) with ManageEngine Vulnerability Manager Plus!
Hello everyone! *This forum post will be updated periodically based on the data updated by Microsoft. The recently identified Microsoft Office (CVE-2024-38200) vulnerability is classified as a zero-day vulnerability. Microsoft has disclosed a critical
Upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Requests Request and Solution Association Technicians can associate solutions with requests
API function http://localhost:8080/api/v3/requests/<requestId>/move still available?
Hi Is the API function move still available? I get a an error when I try to use it. I a PUT request.
Error Modifying Existing User
We are moving our distrbution lists to M365. If I modify an existing user, go to Microsoft 365 tab and add the DL under Group Membership I get the following after Update User.
Adding a Category in OpManager v12.1
Hi, Is there a way to add a new category in OpManager v12 as most of my devices are categorized as unknown. These devices includes cameras, access control panels, Moxa Switches etc. for which there is no category. Regards, Mohsin
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