Hello everyone,

I have two questions about the use of due dates and actual end dates please?

1/ Is it possible on Servicedesk if the requester sends an email with a copy of the service email address and the due date is automatically retrieved in the system?

If he does not fill out the form directly in the tool?

2/ What field should be added to the form so that the requester can put the due date so that it is recorded in the request

Sincerely,