Issues with classification and labeling of files and applying protection policies
Dear ManageEngine community, We are currently testing a potencial DLP/Data Protection solution that will fit our needs. Little about current test environement configuration: 1 x DataSecurityPlus Management Server (Windows Server 2022) 1 x File Server
Leveraging Log360 Cloud's Threat Intelligence to mitigate risks after the CrowdStrike disruption - Part 2
Continuation of part 1 Steps you need to do to protect your network from attacks leveraging CrowdStrike Incident: 1. Detection: If you already have the Threat Analytics Add-on, the Default Threat Alert will capture any interaction with the above malicious
Leveraging Log360 Cloud's Threat Intelligence to mitigate risks after the CrowdStrike disruption - Part 1
On July 19, 2024, a content update from cybersecurity vendor CrowdStrike triggered a widespread Blue Screen of Death (BSOD) event impacting Windows machines globally. Microsoft estimates that approximately 8.5 million systems were affected. The company
Populate Installed Software List for Asset
I'm working on a new workflow for building and installing new computers that are replacing old ones. I'd like to find a way to pull a list of all installed software that is on the current (old) computer so our tech knows what to install on the new computer.
Show Project Title for Milestone Tasks
We cannot see project titles for tasks that are part of milestones. This causes confusion when managing tasks from different projects, especially considering we utilize project templates in which the milestone names are the same and can have two or more
Leveraging Log360's Threat Intelligence to mitigate risks after the CrowdStrike disruption - Part 2
Continuation of part 1 Steps you need to do to protect your network from attacks leveraging CrowdStrike Incident: 1. Detection: If you already have the Threat Analytics Add-on, the Default Threat Alert will capture any interaction with the above malicious
Leveraging Log360's Threat Intelligence to mitigate risks after the CrowdStrike disruption - Part 1
On July 19, 2024, a content update from cybersecurity vendor CrowdStrike triggered a widespread Blue Screen of Death (BSOD) event impacting Windows machines globally. Microsoft estimates that approximately 8.5 million systems were affected. The company
How to migrate Password Manager Pro 12.4.0 to new Server
Hi Teams, Could you please provide me the actual steps to migrate Password Manager Pro 12.4.0 to a new server? Best Regards, Luis Montoya
Set permission in shared folder for all users
Hi, I have the mydocuments folder redirected to a shared foder in server, i want to set permission for a folder in every user documents folder, i tried setting the permission but always fails with the system cannot find the specified path. I used $Allusersdocuments
Forrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! Organizations
Time calculations are calendar time not business time
So for "Time to Assign in Hrs", "Time to respond in Hrs" and similar calculations, I notice it seems to be taking a count of calendar hours versus business hours. So if I set (in Service Desk Plus) a 10 hour business day from 8-5, and a ticket is opened on a Friday at 6pm and assigned on the following Monday at 9AM, the Hrs to Assign will not be the 1 hour the business was open, but instead the almost 63 hours from Friday-Monday. I understand the math, but is there not a way to calculate those times
It's not pop up massage when cancel ticket
Hello team, May I know how to cancel service request with pop up massage confirmation? Currently, when technician Cancel service request it's not pop up massage for confirmation as "Closure Code".
Forrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! Organizations
Forrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! Organizations
Forrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! Organizations
How to Hide a Service Template from User's which belongs to a Specific OU in AD?
Dear All, It is possible to Hide a Service Template (in Service Catalog) from User's who belongs to a Specific Organizational Unit (OU) in our Active Directory (AD)? Regards, Wajahath Farooq
Notifications, Macros and Variables
Hello, We are trying to use notifications within Automation & Orchestration Templates. Unfortunately, there are several issues: 1) some of the notification macro values are not being passed. Example would be password (%Password%) 2) When using a notification
Script fails with error : The extended attributes are inconsistent
I have tried several different methods to get this script to work. When running it locally on a machine it works just fine. I have a bat program that has several user responses it waits for. I am trying to feed the program the responses using a text file.
Manage Engine SDP Will not restore backup
I recently reinstalled Manage Engine onto a server because it wouldn't start up after I enabled https mode on the previous installation. I reinstalled the same version that we had before as determined by the buildinfo.xml file, I found the installation
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this
Leveraging EventLog Analyzer's Threat Intelligence to mitigate risks after the CrowdStrike disruption part 2
Continuation of part 1 Steps you need to do to protect your network from attacks leveraging CrowdStrike Incident: 1. Detection: If you already have the Threat Analytics Add-on, the Default Threat Alert will capture any interaction with the above malicious
Leveraging EventLog Analyzer's Threat Intelligence to mitigate risks after the CrowdStrike disruption - Part 1
On July 19, 2024, a content update from cybersecurity vendor CrowdStrike triggered a widespread Blue Screen of Death (BSOD) event impacting Windows machines globally. Microsoft estimates that approximately 8.5 million systems were affected. The company
Upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI
Dear Users, We are elated to announce the upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI. Enhancements Request Key ID Configure an ID prefix and a starting number for incident and
Do you have any good suggestions about holiday settings
您的SDP版本 : 13.0 构建号 13000 Hello，As the question suggests, is there a way to batch set holidays instead of setting them individually.
Software Bill of Materials (SBOM) for Password Manager Pro
Is there a Software Bill of Materials (SBOM) available or published for Password Manager Pro including components versions etc. per version/release of PMP? The topic of SBOM is getting more attention in security and of course it is possible to use tooling
multiple email address when replying
Hi i cannot find the possibility to enter more than one email address for one user so that when i reply in the request section, i can send the reply to more than one user
problem whit ID secuency
Hello, good afternoon, my problem is the following. When a person sends a ticket to the platform, it assigns it #30, but then on some occasions, when another person sends a ticket, it sends them again that their ticket is #30, even though there is already
How to restrict the User on selecting the Date/Time more than 100 Days from the current date?
Dear All, We have added a Date/Time Field namely "Duration of Service" in our Service request Template and we would like to add an exception with an alert message to the Requester that he/she couldn't able to select the date more that 100 Days and also
ManageEngine Supportcenter Plus - version 14.8 - Build - 14800 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14800. Enhancements SCP-6907 : Custom module Support in Advanced Analytics SCP-6929 : Connections Connections is a secure authentication mechanism that facilitate
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14800 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14800. Enhancements SDPMSP-23443 : Custom module Support in Advanced Analytics SDPMSP-23460 : Enhancements in Tasks - Kanban and Classic View Options SDPMSP-23556
Internet explorer uninstallation
Hello. How can i unistall Windows Internet Explorer 11(64 bit) with Endpoint Central which was preinstalled on Windows Server? I tried to uninstall it from Inventory -> Software, but it was failed:
Custom Reports
When a Lower Admin creates a Custom Report, that report only shows up for that Lower Admin and the Full Admins. Is there a way for all of our Lower Admins to see the other Lower Admins Custom Reports? Is there a way for Lower Admins to see Custom Reports
Error 1013 Inconsistent Schema
Hi, Try to update to 14720 but getting error 1013 during validation of the patch. Running PGSQL
ServiceDesk Plus, problem, in the category of services and incident templates.
I am writing to you with a problem we have encountered while using the ServiceDesk Plus product. We have been using your system successfully for over a year, however, an issue has recently arisen that is making our job much more difficult. When creating
Feature Request: Options for Task Assignments
I wanted to discuss a potential enhancement to your system that could significantly improve efficiency and streamline processes. Background: As part of our staff onboarding process, we currently use a task template that includes multiple tasks assigned
Service catalog not populating in self service portal
Service catalog not populating in self service portal, can log edit defaults despite adding new service. Please kindly assist
How to populate user names in a request additional field
Hello, based on my request with Ticket ID: "6103038" I followed the following guide using the attached script (for ME-SDP Version 11) https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field I got the
Want to Create Software Deployment for Sophos on Mac
I would like to create a software deployment package. What I have from Sophos is a shell script, installer package, and mobile config files. How can I do this in EC?
Hide Filters from Technicians
Hi All - We have created a technician that is being used by one of our customers to manage their own tickets. We've setup a custom role for this purpose. It is working as expected. The caveat is that since the user is a Technician, they can see all of
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