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In today's fast-paced IT environments, network disasters can lead to substantial financial losses, often stemming from improper configuration changes, compliance breaches, and configuration conflicts. However, these issues can be mitigated and even prevented
Patch Database is empty
All patches have disappeared from our system. All machines show as 'Healthy' despite us knowing this is not the case. There is no history of failed/installed patches and the patch database itself is completely empty!
Desktop Central PowerShell Authentication
While I have been programming in PowerShell for years, getting to data using an API is a bit new to me. I have only successfully done this so far by connecting to Meraki's API. So far, I am having no luck connecting to Desktop Central. Below is a script
Requster unable to load logo
Unable to load if custom image is set for the account.
Unable to send password reset link
Unknown error pops up when trying to send password reset link.
Service Desk +, Request page offline
Service Desk +, Request page offline Is this just for our instance, or anyone else affected?
Change opening by the requester on the portal
Hello, In Servicedesk Plus MSP, it is not possible for the requester to open changes through the portal. What are the possible ways that we can get the Requester to open changes through the portal?
Critical : Unable to generate scheduled report
Configuration of DR for ITSM
Dear Team Request support in getting the sizing to enable the ITSM in DR for UCO Bank .The current license we have is for DC and DR and hence need to know the sizing of hardware required to enable the DR on priority.
Microsoft Graph - Requested resource does not exist
when I attempt to test fetch from my incoming mailbox via Microsoft Graph I am getting the following error: "Requested resource does not exist" The app registration is setup in Entra, so I am not sure what is missing.
How to add approval stage 2 from AD Attribute?
Currently, we can only set Reporting Line 1, but we need to add another approval stage for Reporting Line 2 based on the organizational structure. Do you have any ideas on how we can use another attribute in AD for Approval Stage 2?
How to set second reporting line approver?
Hello team, How can we set the second reporting line approver as the Microsoft Teams organization? Currently, we can only automatically set the reporting line for stage 1 approval, but now we need to set an approver for stage 2.
New ticket from closed request still references the closed request
Ok, so here's the scenario. Ticket 528245 is resolved, and then moves to closed. The following week someone replies to that thread, and it rightfully opens a brand new ticket 533183, instead of reopening the old, now closed ticket. Here's the rub. The
Query for Current Approvers on Pending Approval Request
I'm looking for a query that can provide me a list of Request ID's, Subject, and Approvers on request that are Pending Approval.
Report All tickets for a given requester
I am trying to get a report for a specific user on demand using ALL tickets, open or closed to discover trends of issues based on users. I however cannot seem to get it. I can show all tickets, then search by requester and the one I was trying showed
ADAudit Plus Migration to new Server
I am not entirely happy with the documented migration process. The process includes bringing down the application, copying the folder, install services, etc. This is going to create a great deal of downtime for me as its going from on-premise to cloud
Facing Some Issues with Core i5 Laptop and ManageEngine OpManager Product. Any Advice?
Hello everyone, I’m having some trouble using my core i5 laptop with the ManageEngine OpManager product and would appreciate any guidance. Details: Laptop Specs: Intel Core i5 laptop, 8GB RAM, 512GB SSD. ManageEngine Product: ManageEngine OpManager (Version
Automatically set Editor field from custom field...
I'm currently trying to get a work around for the editor field being broken, I need to automatically set the editor field based off of a custom field that is "Directly Reports-To" that populates users with "$CS.referField("WorkOrder_Fields_UDF_CHAR15","users",{url:"/api/v3/users"});
Power On Azure VM from Patch Manager
Hello everyone, Im in charge of updating my company's servers every month using Patch Manager Plus cloud, so Im trying to code a Powershell script that power on some virtual machines on Azure, but I dont want it to be interactive. Due to company policies
Monthly Service Fees for Smartphones?
How do you capture your monthly fees for smartphones if you use ServiceDesk Plus for these assets?
Delete incident template - ServiceDesk Plus Cloud
Hello everyone, Im trying to delete some incident templates on SDP cloud and I can't, it only disables. Does someone know why its happening or if there are any requirement to delete a template? This is the error im receiving when I try to delete it: Thanks
API Issues
Upon upgrading to version 14720, all of forms that use an API are no longer working with the error message below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"authtoken","type":"failed","message":"Extra parameter(s)
Field and Form Rules for Editor
How can I fix either of the scripts below so they will set the editor field based on another field on form submit, this sounds pretty simple but it is not natively available in triggers or business rules because the Directly Reports-To field can be different
How to Import Servers Inventory from Redhat satellite 6 Management Platform?
Dear All, Is it possible to auto. import the inventory of the redhat servers directly from “redhat satellite 6” management platform to our assets inventory (i.e., servers) instead of deploying UEM Linux agents on them? Please let me know if there is anyway
Target Computers not updating in Automated Patch Deployment
Hi, I have a custom group, an automated deployment and a deployment policy....all working fine. If I add more computers to the custom group they are not appearing as targets under the automated deployment (I'm only seeing the original number of PCs and
[Zero-day] Microsoft's August 2024 Patch Tuesday fixes 10 zero-day vulnerabilities
Hello folks, This is to notify you that 10 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Ancillary Function Driver for WinSock Elevation
Can I create a dynamic field that pulls from already-existing sdp fields?
I often have regional presidents requesting services on behalf of their sites, so when they submit a ticket, the site of the request may be (Corporate Office), but I'd like for them to specify which site they are requesting service for one of the sites
How to auto. populate selected asset details on the request additional fields?
Dear All, We've created a Service Template namely "Request for Smart Phone" which will populate only specific asset type (i.e., Smart Phone) if the Status of the asset is "In-Store" using the attached FAFR Script. If the specific smart phone is selected
How can we populate Request ID's and get auto. linked to the Request?
Dear All, We have built a Service Template with five (5) Fields namely: a) Previous Request ID (Text Field) b) Previous Request Requester (Text Field) c) Previous Request Subject (Text Field) d) Previous Request Description (Multi-line Text Field) e)
What is a Media Converter
What is a media converter?It is a networking device that connects two different types of media through converting Ethernet or other communication protocols to different cable type. Its principle is through transforming data signals from electrical signals
QoS DSCP section show only Default DSCP (000000) and little bit Other
Dear experts, QoS DSCP section show only Default DSCP (000000) and little bit Other I created addition DSCP 2, 4, 8 in Settings, but still only Default In parallel we have another CA Network Flow Analysis app and it show that Top of QoS is CS1 and dscp4
Integration with Microsoft Approvals
We have not historically made use of Approvals for Requests. I did just have a moment where it would have made sense to use, but since our end users are not familiar with receiving approvals from ServiceDesk Plus, I decided to just send an email. This
Issue renewing SSL certificate
Hi, our SSL certificate for on-prem expires 13/09/2024. I tried the commands that we used last time. 1. keytool -genkey -alias desgnas152.hgroup.intra -keyalg RSA -keysize 2048 -keystore sdp.keystore -ext san=dns:desgnas152.hgroup.intra,dns:dsgnas152
Patching Linux System ( Ubuntu )
Hello I have a problem with patching Linux on ManageEngine Endpoint Central , when I deploy missing patches on Ubuntu , I see this error : Deployment failed due to missing Linux package manager files. How can I fix this problem ? P.S : I currently use
Creating an Action Button in a Request from a Workflow
Hi everyone, I hope you're all doing well. I have a question regarding workflows in ServiceDesk Plus Cloud. I'm wondering if it's possible to create an action button directly from a workflow that can then be used within a request. This functionality would
Workflow: Check interface & service/port
Hello Team. Could you add some features to Workflow module: 1) Add checking interface status (more details https://pitstop.manageengine.com/portal/en/community/topic/workflow-for-interface ) 2) Add checking Service Monitors (TCP port) status
snmpv3 for aruba switch
what is the proper what to enable snmpv3 on aruba 2930F switch? i have this on my switch but Opmanager says snmp credential failed. snmp-server community "groupname" operator snmpv3 enable snmpv3 only snmpv3 restricted-access snmpv3 group operatorauth
Allow users to view requests from their direct reports
Several managers in our organization have asked for the ability to view requests submitted by their direct reports. The current options under "Requester allowed to view" do not allow for this. The closest option "View all department requests" is too broad.
encounter SSL Handshake Error ManageEngine Application Manager After Upgrade to build #170004
hello I am using application manager 17 and build number 16423. I have no problem with this version. But when I upgrade to build #170004, I encounter SSL Handshake Error in all https services. I followed the instructions on the site, but the problem was
What does the cbs_cleanup.exe file do specifically?
Hello, I have been reading that several times they indicate that the cbs_cleanup.exe file should be run on servers with patching problems. What does that file specifically do? Is it safe to distribute and install on any server or Windows PC? Please explain
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