We have a user who is unable to reset their password using ADSelfService Plus.  When they try, they get the following error message:

 

"Your acount is blocked. You can't perform "Password Reset" / "Account Unlock". Contact your administrator. 

 

Their domain account is not locked.  I've had this problem in the past and I cannot remember what the solution was.  Can someone point me in the right direction?

 

Thanks!