Push RDP Shortcut
Hello, We have a RDP shortcut that we set using MSTSC and I want to deploy this shortcut to my users. Which is the best configuration process to follow to have it show up on the desktops? Thanks, Chris
blank reports
I am trying to display a report of service requests by technician for the previous month and every way I try it it the report comes up with no data
Technician Able to View the Requester's '"To" and "Cc" Fields
Hi We have approximately 200 users who submit their helpdesk requests by email only. This works fine most of the time, except when the requester includes or cc's other individual staff or a group mailing list. In some instances, individual email addresses are invalid because that person has left but the requester may not be aware. Also, when the requester includes a group mailing list, technicians are unable to close the request because they are not part of that particular mailing list. Is
Security for Roaming Users
I am evaluating Desktop Central in my environment currently. I have a Central server setup on our LAN and a distribution server setup in our DMZ. I have setup a Remote Office called "External Connectivity" for all off-LAN computers to connect through a DS in the DMZ. I have an IP scope setup for our LAN and have the default Remote Site set to "External Connectivity" We have many users that never come into the office. I have changed the default port to come across port 443. This is opened in
WebLogic SSL
Greetings! We have a WebLogic server configured with a listen port of 9001, accepting only SSL connections. Unable to create monitor in AppManager -says servic3 not running. Performed some quick testing on another server, configured port 7001 (non-ssl) and 7002 (ssl). Created monitor on 7001 no problem, won't work on port 7002 (ssl). Checked with browser - both ports are working as expected, so I believe the problem is SSL. Is there a way to tell AppManger to connect using SSL? Thanks for any help!
ServiceDesk Plus 9110 Released
Dear Users, SDP 9110 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9110 SD-60991 : If a request is created using Request Template for which 'Requester can set' has been disabled for Numeric/Decimal fields , then alert message is prompted due to which request cannot be created. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Requesters Column Chooser does not show the Requester Additional Fields
When a Requester is selected in a New Incident, the Column Chooser in table setting window of Select Requester window does not show the Requester Additional Fields. This funcionality is available for asset management, and Contract management but not for Requesters. The Requester search utility is not available por Technician Role, except to admin role. I request to be available this funcionality for all technician role. There is a work around to fix these issues? Regards, Javier
Discovering Resources Issue
When setting up our system I went through and discovered all of our Windows devices so that the resources would be available to all Password Administrators. What I'm encountering is that the admins don't see the resources, and when they try to discover, or add manually, it states the resource already exists and they can't see it. In reverse testing I see the same thing when a Password Admin discovers a resource, the System Admin can't discover it. This can't be by design, I can't imagine that the
Opening a request restricting the status?
Hi Team, Is possible at the moment to create a request set the status in Open only? And the change status will make after the creation? Regards Mike
Any Change Managers using SD+ in Yorkshire (UK)?
I have recently been recruited as a Change Manager in Halifax (UK). As I am new to SD+, I wonder if there are any established SD+ Change Managers who I could visit to see their Change Processes within SD+. Many Thanks
Move, Disable, and Description
Is it possible to Automate the following process? I want to run a scan for all pc accounts that have not logged in for 45 days. Take the reported accounts and Disable, Move to a specified OU. Then change the description of the moved accounts. I can see that you can do all this manually. But when trying to create the Automation all I can do is move and disable. It is missing the Description portion which is important to us as this is allows us to state when the account was disabled by using the description
Users Member OF
Hello, how can i get report that the user is member of which groups? Regards
unable to deploy image
I installed the Os Deployer software on a server which went fine. I have managed to create an image from a computer. When I want to deploy that image on a new hard drive to a similar computer it will not work. I can boot the computer via PXE boot and boot into the deployer agent but then it gets troublesome, I get the following errors Bericht - 1 (0x340001) : host 'ip adress' failed to deploy - 13 (0x33000D) : operation was cancelled - 3,407,876 (0x740004) : specified session id not found - 0 (0x640000)
LogMeIn via Desktop Central
Hello there. I started making a package to remove LogMeIn. The package was rolled out via a GPO for some years ago. I try to create a script via Desktop Central that makes the Uninstall process go smoth. It's setup as an "silently uninstall" and the user does not have to do anything. When I run the .cmd file locally, it removes the LogMeIn without problems. But as soon as I deploy via Desktop Central, i get loads of errors, among other the shortcut in start is not removed, all the records in registry
Custom Dials
Hi there, Using Opmanager...V11 It would be very helpful to have some diagnostic tools or documents on how the custom dials work. What the different fields in the xml files relate to, the different types of dials I can have.. I can get some working and others not - even on the same device. It seems odd that one of the most helpful things (and coolest looking) is the most hardest to get working. Data is being returned when 'testing' the monitor... Any help etc...would be most helpful. Kind Regards
Save button template does not work in requeter view
While trying to set a template in the requester view and while trying to save the changes the save button does not work, I wonder if there are ways to fix it.
How to stop auto replay if a specific header is presence?
Hello! We work with other companies and they send an email to us when we forward a request to them. And in that case Supportcenter Plus answer that we have accepted their request and then their system answer us and so on... One of our partner have the ability to set the Precedence email-header to 'bulk' or 'list' when auto replaying. Is there any way to pick this up and NOT send an email back to the comapy when the email contains this in the email header? Br Thobbe
URL and alias causing issues in SDP
Folks, Early on in our support process we named our server MEDS01. Then, we had an alias called helpdesk. We wanted to change this to servicedesk and realized that the pass-through authentication had never worked with the alias in the first place. Now, we can get pass-thru authentication to work using the server name http://MEDS01, but we can with the alias. Unfortunately, we now have links that sometimes go out as the alias and sometimes as the servername. The alias always fails. We can
Question about Scanned Softwares
Hi, The servicedesk plus have a option in Software Topics that have all scanned softwares in computer. My question is about the software licensing. Please follow the situation: This software "7-zip 9.20 (x64 edition)" is classified as Freeware but it's reported like Under Licensed. Question: 1) All softwares must have the license registered in "Software Licenses tab"? (Excluded / Freeware / Managed / Prohibited / Shareware / UnIdentified) Example: The software 7-zip 9.20 (x64 edition) is installed
Notifications process broken in new API client
We recently just had a problem where a user overwrote a profile that was tied to hundreds of servers using the new OpManager API client. So we lost alerting on individual drives, windows services, processes, etc. The problem is when they went to make a change to the profile they were using the new API. In the Old UI if you went to a server, clicked on notifications and clicked on edit the profile...the profile would list services and drives "specific" to that server. And you were only modifying
Desktop Central Agents
Good Morning, I have a machine - Windows XP SP3 and it currently shows agent version 9.1.40. My current Desktop Central Server is v 9.1.69. I tried to push the agent from the Distribution Server which comes back as successful but the agent never installs. I have also tried to install the agent from the console which fails with error Unable to get the agent status. Operation timed out. Over the last few weeks I have noticed more agents displaying as red which makes me think the machine is off. When
could you please explain how to manage pdf files on manage engine ?
I just want to insert a pdf link to a subfolder which is created in solution segment. The pdf file has 110 pages and in my case i want it to be opened on the browser with specific pages. For example, the related topic is only on pages 40 and 41. When i insert the link to the contest, it does not show off with pages 40 and 41. Someone who wants to get more information about topic has to download the whole pdf file instead of just looking at the pages related to topic on the browser. Do you have
Supported OS for Desktop Central Server and Distribution Server
Hi. My company just purchased Desktop Central MSP Edition and I'm trying to get it set up. Looked at the system requirements here: https://www.manageengine.com/desktop-management-msp/help/index.html but it doesn't mention anything after 2008 R2. Is the Desktop Central server supported on Server 2012 (2012 R2?). If so which Edition? What about the Distribution Server?
Soon-To-Expire Scheduler for Fine-Grained Policies
I'm curious to know if anyone has been successful with using this tool against Active Directory with a PSO Fine-Grained password policy? I'm wondering if there is any way, we can configure ADSelfService Plus, to use something other than the Default Domain policy within AD. We have several different types of password policies, we have multiple agencies which have different standards. With that said, we utilize a method of password policy management, which is known as a PSO policy against Global Security
Redirect to equivalent mobile page if accessing SC+ on a mobile device
When out-and-about I receive emails with links to requests in SC+. When I follow them, I end up in the desktop website, which is awful on a mobile phone. It would be a far nicer experience if mobile devices were redirected to the mobile site equivalent page. The redirection could either be detected automatically from the device, or you could store a preference in a cookie so that it's a one-off (reversible) choice for people.
Bug - editing notes with content in <tags> removes ALL content within the tags
Hi, We have Service Desk Plus v9 build 9040, and make extensive use of the Note feature for internal Technician discussion. (usually extracts from our own log files) If you create a Note with content in < > tags (which comes from our own logs), and save it - it's fine. If you then try to edit the same Note - all of the content within the < > tags disappears completely. See the attached image as an example. Please advise, as this is a reasonably significant flaw in the system.
Stuck in Overview dashboard
I have searched high and low for others that may have had this issue. When I log into OpManager I go to the normal Overview dashboard. The problem is I have no menu items, nothing but the widgets that associated with the overview dashboard. It was working for some time then I began working with the CCTV. This feature is nice and looks great on a 42inch monitor in the department. I can log into other desktops and My profile is fine and works great. It is when I log onto my normal workstation
Configuration - Disable auto update for Acrobat DC and Acrobat Reader DC
Hi, is there any way to deploy configuration to disable Acrobat DC (and Reader) auto update?
How to discover network?
Dears, I'm an older user of OPM (couple of years ago). I've downloaded OPM central enterprise the 30 days trail version 64x. I can't find the discovery button inside the admin/settings tab. Am I missing something?
MDM can't apply restriction policy
Hi, I have Desktop Central Server version 9.0.1.43 and ManageEngine MDM version 9.1.25.S installed on android phones. Now I faced with problem during associating profiles with these phones. If I try to use any restriction policy, I have following error: “Error occurred during install restriction policies”. Does anyone knows how to correct this?
Feature Request
We need to able to use fields from device notes created additional fields in work flows. Example. We have small retail/branch sites that use CradlePoint Routers. These routers VPN back to our data center. We monitor the router via the Private Inside IP address. Once in a while we get a IPSec Tunnel that locks up and we have to manually reset it. We have created a field called "Static IP" which is the public IP of the remote Router. So here is how we would like to do the workflow but it is not possible
Exclude file/folders with spaces in path name
Hello group, I have search the site and knowledge base and trying to work with support as we speak. Figured I would reach out here as well. I'm evaluating the Eventlog Analyzer and during this test I've run into a problem with File monitoring. I'm monitoring a directory with a space in the path. This works fine but I would like to add to sub folders to be excluded. Trying to use the exclude file/folder feature, I've added the two full paths to it. The feature doesn't work if I have more than
blocking recipients
I'm wondering what others do for this issue: We've tried to train our users to send requests to our service desk via email (and only to the service desk), but what ultimately happens is that they send a request to the service desk and then cc or includ in the to: field 100 of their closest friends and half our development team. Then those friends and developers all start replying and before we know it we have 20 people working on the same issue and a ticket that is filled with volumes of email updates.
Linked Incident Request Control
Currently when you link multiple tickets all pertaining to the same root issue, you can add a resolution to the main incident and SDP gives you the option to apply that resolution to all of the linked incidents. The problem is that when you select the drop down to update the status of the ticket to "resolved" it only changes the current ticket you are viewing and does not update the status of the other linked incidents, so you still have to manually view each of the linked incidents and change their
Microsoft Per Core License
I am trying to figure out the best way to add a Software License for a vendor that is licensed per core. I want to be sure that we can distinguish between per core and server/cal licenses. Any help or tip would be great. Thanks
Not all notifications are working
I have configured the technician to get an email when the requestor sends in a reply - this notification does not work. Please advise Wil
Request created on-behalf-of
hi, Sorry may be is trivial but I don't know how to use the on-behalf-of feature. Please can you help regards
I Can't find Service Catalog templates in the Admin view
Hi, After having created service catalog templates they have all disappeared from Admin>Service Catalog page meaning that I can't work any more on them even though the requesters can see and use them. That happened always when I associate support group to the template. I am working on release 9107 Please advice me on what to do to fix the problem or to implement a viable workaround which still allow the use of the very useful feature like "support group"? Best Regards Antonio
How to use Netflow to monitor the VoIP traffic between two campuses
Hi, We have setup the netflow on our core switch to export information to our Netflow server Manage Engine. I would like to know/monitor all the VoIP traffic both direction that has been marked properly, in our case with DSCP value EF. I have configured the following on our Core switch Cisco VS-C6504E-SUP2T: flow record MBSL-FLOW match ipv4 source address match ipv4 destination address collect counter bytes collect counter packets match transport tcp flags match transport destination-port match
My Document Redirection
Hello, I need some help with folder redirection please. We want our users to use Google Drive for their my document storage. I have created the below for a folder redirection policy, but it does not seem to be taking effect. Thoughts? Folder Redirection Details Action: Copy existing contents to the redirected folder Personal [My Documents]: C:\Users\%username%\Documents Personal [My Documents] Exclude Folders: Send To: C:\Users\%username%\Google Drive
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