Cannot remove all tasks on a Request
We created a Service Request template with 3 tasks. By default, SDP enables all tasks, but gives an option to clear the tasks at the bottom of the form. I create a request using the template and Add it.
I then reopen and Edit the ticket, clear 2 of the 3 check boxes and Update request. This works correctly, as the corresponding tasks are removed when I go to the Tasks tab.
However, if I Edit and clear all 3 fields and click Update request, SDP behaves as if I had all 3 check boxes set,
and shows all 3 tasks on the Tasks tab. No API calls or Rules are being used to create the request.
What are we doing wrong?
Thank you,
Geordon