Resolution auto closing
We are having a problem where Requests are created and the resolution is automatically filled in with nothing, MESDP then thinks that the resolution has been entered. When technicians close a job the closure rule thinks a resolution is entered when in fact its not, allowing our Organization to miss out of valuable Solutions.
We have gone through all our templates to make sure that they haven't got any characters, symbols, numbers or spaces entered.
The only odd thing we could find:
Regards,
Willus
We have gone through all our templates to make sure that they haven't got any characters, symbols, numbers or spaces entered.
The only odd thing we could find:
- we edit a template
- go to the resolution box
- we are able to preform a backspace in the resolution field
- we save the template
- Still get the same issue
- edit the template again
- cursor is where is was in step 2
- rinse and repeat
Regards,
Willus