Business rule for many accounts
Hello!
On my SDP MSP (free edition) I have many accounts. I defined also support groups. I want to create business rules as follows;
- if category is hardware, incident is placed in hardware support group.
At the moment, when I'm creating the rule, I'm able to do it only for one site - for my organisation. When trying to select destination groups in rule conditions/actions, I'm able to choose the group only if I defined them before and defined directly for my organisation (groups defined as available for all accounts are not visible).
how can I created rules for particular accounts or create rule for all accounts ?
Thanks.
On my SDP MSP (free edition) I have many accounts. I defined also support groups. I want to create business rules as follows;
- if category is hardware, incident is placed in hardware support group.
At the moment, when I'm creating the rule, I'm able to do it only for one site - for my organisation. When trying to select destination groups in rule conditions/actions, I'm able to choose the group only if I defined them before and defined directly for my organisation (groups defined as available for all accounts are not visible).
how can I created rules for particular accounts or create rule for all accounts ?
Thanks.
Topic Participants
Łukasz Wilk
Ajay kumar K
Madhivanan S
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