Email the Technician leaves no trace
Good morning, I don't know if this is an issue or just how the system is designed, but... When I am in the request detail view, if I click on Reply and then select Email the Technician, I can send an email to the technician assigned the request. However, after sending, I do not see any record of that email; it does not appear in the conversations, and there is not record of it being sent in the History. Is this normal? Diana
Manage Engine License Migration and Upgrade
Hi, I have a license for NFA9.x till March 2016 and i upgrade the Netflow Analyzer to version 11.x where i like to use the existing license. Is it possible such a way. Thanks, Ramesh
Push Task to Machine
Is it possible to create the task and the parameters I need and then push it to the machine and have Windows 7 Task Scheduler run in? I don't want to set up the same task on multiple machines by hand. Thank you, Chris
Manage Engine Service Deks Plus License
We have now a Plus License working for 1 year. Whats after this year, will the license auto-renew ? Thank you for short Reply.
Mail settings Service Desk Plus
Good afternoon. The reason of this is to ask for their support, because I've had problems setting up email from our institution in the service desk . When trying to save the settings gives the following error: POP: In the case of outgoing mail (SMTP ) indicates that the system is configured correctly : But when sending the notification , gives the following error: I will appreciate , if possible , your advice and support .
Purchasing using PO System - Real World Use
Here's a newbie question, folks, We're just starting to use the Purchase Order module. We request a quote (let's say this is for a server), and we get our list of the 60 components with their itemized pricing. We then have to make a PO. Do people just make a product with a "build name" and give it one cost or do people actually break down the components individually? Also, once I receive it, the system will scan this into corresponding components anyway, correct? We don't really have any
Workgroup Password complexity requirements
Is there a way with Desktop Central to enforce password changes every x days as well as complexity? Thank you, Chris
Default Listening Port 513 has already been occupied . So add a new port to listen for event logs.
Hello, I have edited runSEC.sh, restarted ELA and it will not listen on 514 like I would like it to. It still shows trying to listen on UDP 513. This is installed on a fresh install of Ubuntu 14.04.1 LTS running in VMWare. Below are the netstat results while the ELA service is running and the output of the runSEC.sh file. server:/var/log$ sudo netstat -anp -pudp Active Internet connections (servers and established) Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program
Standard incident report
Hi all, I'm looking for a standard incident report that simply shows me what has happen on the a incident through its life i.e from when it was logged to when it was closed. I want the report to include who logged the called, who the call has been assigned to etc..etc.. Thanks for you help, in advance . Richard Overton MCP.
IP Address change of workstation
Please at present the system which we are using for the SD+ is about to be migrated into our datacenter which implies that the IP address will be changed. I would like to know what this will affect within the SD+ service. Also I would like to know how to change the IP address for the service if the change of the server IP address will affect it And would like to know if a new alias is given for SD+, do I need to add the port number to the alias i.e can I leave it as mesd.x.x.ng or mesd.x.x.ng:8080,
Configuration question
Hi, I have a Configuration for all clients to deploy a software package. My question is if this package has been deployed to a device and that device is then wiped, when will DC check that device again and redeploy the package? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Query relationship help: Mapped Drive query
I have imported certain tables into Access 2010, and am building queries to do reporting. The current query I am trying to create is; what mapped drives does each user have. I have the Invmappedlogicaldisk table with 2 unique fields: USER_NAME & COMPONENT_ID What relationship can I link one of these fields to in order to correlate it with a valid user in the aduser table? If it needs to link to a computer and not a user, what is the relationship and to what other tables? Thanks.
[OS Change] Windows to Linux
Good day, Sir. Is it possible to change Operation System of SCP on board ? When you assume that if I using SCP on Windows Server 2003 with MySQL, and want to change OS to Linux, my thought is, 1. Backup data first, 2. and change OS to Linux, 3. install SCP to Linux machine 4. Restore backup data to new SCP on Linux machine. Hmm, Is that possible ? Regards, KCSONG
MSP migrating to SDP
Hello everyone ,
I have seen on the website of manageengine there is an option to migrate from the SDP version to version MSP . Does anyone know if you can do the reverse migration? MSP migrating to SDP https://www.manageengine.com/products/service-desk-msp/migration-tool.html Thank's.
Auto-populate request field with IP / PC name?
Is it possible to add a field to requests generated by our users that would auto-populate with the user's IP address or Computer Name? It would make life so much easier for our technicians when users forget to fill out the templates fully.
Multiple Installations on same server?
Hi there, We currently use SDP for our tech department help desk and are loving it. We would like to setup another installation of SDP for our maintenance department. They would have a fundamentally different ticket system, layout & setup, but from what I can tell, SDP would still work perfectly for them. My question is whether or not we can have to separate installations of SDP on the same server? Obviously they would be installed in separate folders and have separate licenses, but would there
False alarms for SQL 2008 - services reported as down
Hi, On some of our Windows 2012 R2 servers running SQL 2008 R2, we get false alarms saying that some SQL services have stopped, when they are still running. Example: Source servername Severity Service Went Down Last Updated 2015/10/02 03:50:09 PM BST Message Windows NT Service SQL Server Reporting Services (MSSQLSERVER) is Down This example server had no other alerts, and there are no events showing that the service went down. Running an "update status" does not refresh the alert, i.e. it still
2 or 3 groups Category --> SubCategory --> Item
Hi all, After I test servicedesk , I have 2 question. question 1： How can I set 2 groups category>subcategory>items, like one group for product, another one for issue ? question 2： When my mouse roll-up on columns, may it show some tips for this column ? If I can not do this, do you know any plug-in for this ? Thanks.
OPManager virtual server not displayed in fluidic UI
Hi, When i add a new virtual server in opmanager i can do it without a problem but when i try to see it in the list of my virtual server is not displayed, but when i switch to "Fluidic UI" the virtual server is displayed. Do you know why is not displayed in the old UI? OPManager version: 11600
Bonjour
Bonjour je demande assistance j'un firewall fortiweb 400C on serveur webmail si on essaie de se connecter il renvoie cette erreur je suis bloqé
Script functions
Hi I have SCP 8.0.0 Build Number 8002. Is there a function in your scripts to use wildcards? If the category has multiple options and we only want specific ones to show and these all start with PS or does the script create the new values? Is there a way to reset the First response flag and set the time to the last updated + SLA time? Basically this will occur when the request is moved from one group or BU to another. We would like the First time response to show the new time as the new team need
How to setup the email correctlly for receiving helpdesk requests throught it
How to setup the email correctlly for receiving helpdesk requests throught it? Is there any guide? If i didn´t set up a database, could it work without it?
Any way to customize the menu's
we are looking at trying to simplify the menu to items that we need and leaving everything else out. Can we do this? Thanks
Merging Sites
I've started a new position and they use Manage Engine for support tickets. Over the years someone has created multiple sites in the system for one locations. They are all the same place but with slightly different spellings. Is it possible to merge these multiple sites into one? Regards' Marshall Varner
SD-59278
I was hoping to get some sort of update on this as it has been an issue since before April (Build 9030) and still hasn't been fixed. Would be nice to be able to add our IP Phones to ServiceDesk but we still are unable to do this. An update or fix would be nice.
Custom graph to show number of NOT closed or resolved requests in a technician over a week
Hello, I would like to create a line graph report that shows the number of requests that are not closed or resolved, for a range of technicians, broken down each day for a week. i.e; Three technicians, A, B and C Monday: A: 5 B: 2 C: 7 Tuesday: A: 3 B: 4 C: 9 Wednesday: A:0 B: 9 C: 2 etc I would like this to be displayed in a line graph, but I can't seem to work out how to correctly create this. Is this possible, or must I export the data into another application to create this? Thanks, -Ewan
Notification email returns wrong information
When a user replies to the email generated when creating a new request (Acknowledge requester by e-mail when a new request is received) I have configured for them to receive a reply email (Acknowledge sender by e-mail on receipt of the email reply). The email template for "Acknowledge sender by e-mail on receipt of the email reply" looks like this: This is a confirmation that your request $Title with ID #$RequestId has been updated with your recent reply. The status of your request can be tracked
Need help analyzing report
From the reports I've been running on ADAudit, there were a huge amount of failed login (1500+ in 24 hours). I think this is some sort of brute force attack, but the originating IP address and client host name is coming from my exchange server. Could someone confirm if this is a brute force attack or not and how should I correct this problem?
Collect Logon Audit from NetApp Filers
The ability to collect CIFS logon audit events from NetApp filers if this setting is enabled on the filers: cifs.audit.logon_events.enable
Show all their Site requests for all requesters
Hello is it possible open access to view all requests for all requesters? I know what this can be done individually for each requester ______________________ "Requester allowed to view: Show all their Site requests" ______________________ and how to do it for all requesters? Thanks
Technicians log in as requesters
Hi All, We currently have an installation of ServiceDesk Plus. In which we have SingleSign on enabled with a single public domain. Since we upgraded to 9108 we have had an issue that some of our Technicians get logged into as a requester. If you see bellow the same user logged into two different machines has different access levels. On one of the PC's I get the Requester home page On the other one I get the technician home page. The accounts with these issues are full SSDP Admins and have full admin
Tickets replyed
Hi, Every time a client replies to any email sent by manageengine, the reply opens a new ticket, instead of getting into the conversation of the already existing ticket. We are in Mexico, so every time someone replies to any email, the subject changes and starts with a "RE : ". How can i configure manageengine to recognize a mail being replied and get the information into the existing ticket??? BR
Customized report comes with query also
Dear Team, I am trying Firewall Analyzer with Sonicwall NSA 3500, when I generate a customized report, the report comes with my selection query also: tcpnethaspsrv OR PROTOCOL_NAME = tn-tl-fd1 OR PROTOCOL_NAME = ss7ns OR PROTOCOL_NAME = iafserver ... like several things are displayed. on my report. Any help. regards Sajeesh
Exclude arbitrary username
The product allows you to exclude domain accounts from collection i.e. events with that account name in it will not be collected and aggregated into reports. What would be great though is that if the product could also excluded non-domain accounts. non-domain account generate 'Unknown username' event son the domain. one such example we face is highlighted here: https://support.microsoft.com/en-us/kb/2591305 we get thousands of these daily due to the way the Exchange 2010 MP works. Would be nice to
NetApp CIFS Logon Audit
Can the product collect CIFS logon audit events from NetApp filers if this setting is enabled on the filers? cifs.audit.logon_events.enable
OPManager 11 timezone change
I have installed a trial version of opmanager 11 and want to change its timezone from VET to PST+5. Please share the procedure. Regards, Junaid
Checklist
Hello: We currently use Spiceworks and I am testing out the Standard version of Service Desk Plus. Spiceworks had a checklist feature that we used for discharged or new employees. The tasks in SDP are too complicated and I was hoping for simple method of checking off a list such as account created, mailbox created, erp access, etc. Any ideas Thanks Wil
I can't save my newly made template.
Hi i had an error when saving my template. It says i "You have remove the fields" how do i fix this?Please help.
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SQL 2014 not displaying databases on named instance AG
Using Windows 2012 R2 server with MSSQL 2014 configured in a 2 node Availability Group. The named instance shows up but does not display any databases or stats. OpManager build is 11500. SMTP and WMI credentials test successful. Is this supported? If it is, how do I get the databases to display?
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