Before I started at this company the Departments within ServiceDesk Plus were created manually and members of staff were added into these created Departments manually to. I now want to start doing this automatically. We have a scan on the ServiceDesk which is run everyday and imports any new or updated staff from AD but at the moment the Department option is unticked. We have been going over AD over the past week to make sure that all the department names are uniform so that when this is ticked they will not be any duplicates created.

I would like to know if I tick the Department option and the scan runs, a. will it create new departments if the department doesn't exist in the ServiceDesk and b. if the department is the same in AD and the ServiceDesk will it put the staff from the AD department into the ServiceDesk department? See example below if this doesn't make any sense;

If AD had the following information;

Department A

staff a; staff b; staff c

Department B

staff a; staff b; staff c

Department C

staff a; staff b; staff c

and the ServiceDesk only has Department A and Department B with no staff, would the staff get amalgamated into these 2 Departments and Department C get created and the staff be under Department C?

Thanks in advance.

Mike