2 not so big improvents that makes ServiceDeskPlus so much more usefull
1. The notes field in a request should be full featured like a resolution (with possibility for pictures,fonts, etc)
2. There should be 2 resolution fields : the existing one for the requester and a completely simular field only for technicians (also full featured like the existing resoltion field)
Topic Participants
Flothmann Mark
Umasankar
Warner ten Kate
bbajcsi
Demetrius