Software Suite - Removal
Greetings, How do we remove a Software Suite once it is no longer needed? I see how to ADD software to an existing suite, but not to remove? Thanks, Brian
Survey Enhancements
Dear Users, We are currently developing exclusion criteria for sending survey. Please take a look at the agenda and share us your thoughts. User can create Rules to avoid sending the survey to the requests that matches the Rules. Users can configure multiple rules for excluding survey.If the request matches with any one of the rule configured, survey will not be sent. Users can configure 10 rules and each rule can have 10 criteria. The Exclusion can be done based on the Priority, Level, Mode, Email-ID,
Service Desk Support Portal Down?
Hello, I can't seem to get to helpdesk.manageengine.com from either my home or work network. I have also tried from a mobile device, and cannot ping. Receiving a server timeout message. Additionally, the support request I emailed didn't generate an automatic response the way it normally would, which make it almost seem like ManageEngine's Service Desk is down?
add link for requests id in Query report
Hi all, I create a query report by SQL. I want to add link for requests id. How can i achieve it?
Windows not displaying
When running a report for Computers, by OS I am not seeing the popup window to display the OS types, this is happening in Chrome, and IE.
I can not load the MIB file
THIS ERROR DISPLAYS: Se ha producido un error al analizar sintácticamente MIB El error es : Could not parse the file ./mibs/TRUSTEDX-MIB The error occured at the line no: 118 ,column: 9An additional comma may present in the SEQUENCE construct. SAFELAYER-TRUSTEDX-MIB DEFINITIONS ::= BEGIN IMPORTS MODULE-IDENTITY, enterprises FROM SNMPv2-SMI; trustedX MODULE-IDENTITY LAST-UPDATED "201204050000Z" ORGANIZATION "Safelayer Secure Communications S.A." CONTACT-INFO "http://www.safelayer.com"
Transaction Recorder browser setting
Hi, I have been utilizing transaction recorder to help us build meaningful monitor sequences and it has been working great so far. However, I have this particular web app that requires Compatibility View setting to be turned off in IE to work correctly. I know exactly what settings in IE to change to fix the error. The check box for "Display intranet sites in Compatibility View" need to be unchecked: I am not able to find such option in recorder application and change the option in IE does not
CCMS attribute name in email action
Hi, is possible to add the name of CCMS attribute in email action for a SAP CCMS monitor? In case of alert, for example, on "filesystem percentage usage attribute"; in the email it write Root Cause : 1. Percentage_Used 94 < 95 (threshold). but don't say to which attribute it refer. I try with replaceable tags but none of them display attribute name. Thanks in advance Regards P.G.
External monitor
Hi, External monitor generated after opstor and opmanager integration into application manager , will be counted for the licensed monitor number of application manager ? Best regards, Operatore
Prompt to save changes
Hello, Currently, if a technician is working on a request/problem/change/solution, etc and they accidentally close their browser window, they are not prompted if they want to save their changes. The browser window simply closes and all the data is lost. Is there a way that we can display a prompt screen for technicians if they attempt to close the browser window before any changes are saved on the screen? (For example, Do you want to save your changes?) Thanks, Daniel Comley
Associate a SLA to Business Hours
We provide support to a service but only need to report (SLA) on normal business hours. So I would like an SLA of say 98% but only between the hours of 8 am and 5 pm. Outside of that it doesn't matter. Essentially I need to be able to apply an SLA to a subset of a 24 hour period.
Monitor Custom Data/Attributes in a .Net Application
I have an application written in C#/.Net and I want to monitor custom business related data points the app generates. What is the best way to connect an AppManager monitor to a C# application?
Retrieve Custom Business Data from C# Application
Hello I have a custom business application written in C#/.Net Windows Forms. I would like to monitor custom business metrics like transaction counts etc... What is the best way to connect a monitor to a custom C# windows application and retrieve custom data/attributes? Thanks
ADManager Plus Fixes and Enhancements for Version 6.3 build 6310 to 6330
Version 6.3 Build 6310 (July 2015): Enhancements: * Grant 'SendAs' permission to Active Directory (AD) users during user creation and modification: You can now set the 'Send As' permission for users right during their onboarding process, in single or in bulk, using the new option added to the single and bulk user creation features; you can configure the 'Send As' permission for existing users too using the single user modification feature. * Flexible CSV-based modification of AD objects: The CSV
Duplicate helpdesk technician
Hi, Can you add a way to duplicate helpdesk technician, plz ? There are so much parameters for some, when there's a new technician it's a bit difficult ... Regards
ADManager Plus rolls out build 6330!
Version 6.3 - Build 6330 (17/November/2015) Please find below, the list of new features, enhancements and issues fixes that are included in this build. New features: Shared Mailbox Creation and Modification features enable you to create and modify shared mailboxes in both, on-premise Exchange Server, as well as cloud-based Office 365, from a single console. Copy Technician feature allows you to copy all the settings (delegated roles, assigned templates, and the domains/OUs/groups that can be managed)
Conversations Window Option to see Time Entry and Resolution actions
Hi Supportcenter, I would like the option to be able to see in the conversations window all of the work that has been put in to the call. If a time entry has been added I would like to see it on the first page rather than having to use the Time Entry Tab. More importantly, if I have added a Resolution and sent this to a customer, there is no way of seeing this in the conversations window. If a colleague took a call on for me they may have also researched the call and sent the customer an email with
Choose the GPON, mobile is how to make this choice!
At the moment, we can not say mobile have chosen GPON, but from the sight of technology, we advice GPON. We have spent a lot of time on deciding to choose GPON or EPON, the view point as follow: From a technical point of view: GPON is bigger than EPON bandwidth (2.5 times), the transmission distance is farther (more than 10 km), shunt higher than (double), the China mobile room, optical fiber strained resources under the condition of less, more meet the demand of flattening access network construction.
"Process" behind a request moving between Status'
Can anyone explain the technicalities behind a request moving from the 'Resolved" state to the "Closed" state due to no response from the end user. Is the Request Closure Code set on the request and then the notification is sent out? What we were hoping to achieve is to incorporate the reason for closure into the notification email. This way the user will be able to see why the request was closed without having to log back into SDP - Which they are too lazy to do in the first place - most likely
JSONP response from rest API
I'm trying to get a JSONP response from the REST API, but it is only returning JSON. I need to use JSONP because it is a cross domain request Here's is my jquery code which calls the API $.ajax( { type: 'GET', url: '***********************t', jsonp: "SCPRESPONSE", dataType: "JSONP", data: {
Who changed mailbox permissions
Under Auditing > Mailbox Permissions Changes, how can I see who made the change? The first column (Caller User Name) is the server name followed by a dollar sign (e.g. MailServer1$ ).
Filtering alerts
Is there some way to add a filter to reports / alerts so that some users are NOT included? For example, we are monitoring when Non-Owner logon happens for certain executives' mailboxes, but we don't want to know when their own admin assistance logs onto it... any way to do this?
Issue with Notification Profile - Gmail
We are using Gmail's SMTP servers for our notifications. We have configured the Mail Server settings and receive the test email with no issue. However, when we create a notification profile and test it, we receive this error: Exception occured while executing Send Email action. Please verify the settings for the same When I review the notification log file, this is what I see: 10:06:45:782 Notifications: Exception occured while executing Send Email action. Please verify the settings for the same:java.lang.ClassCastException:
Reset Password/Unlock Account at login screen does not close when clicking on the red X
When users click on the reset password / unlock account at the login screen (Windows) they are having issues with closing the popup window. Half of the time, clicking on the red X in the right hand corner doesn't close out the window (see attachment).
how can i use my kix logon script to deploy the gina client to windows desktops?
how can i use my kix logon script to deploy the gina client?
AD Manager Plus - Office 365 Management
Hello, Just updated to the latest version of AD Manager Plus and it's great that ManageEngine added Office 365 support. Although there's nothing documented and it would be great if someone could tell me what it actually does in the background. We are fully on O365, running dirsync, adfs, and an 2013 hybrid server for managing the mail attributes for users. But I would like to switch all management towards AD Manager Plus. From what I see is that it only creates a mailbox user (pretty much adding
Contacts that are CC'd don't show on assigned Request template
Requested Aug 2007 CC'd email addresses need to be shown on assigned request template along with originating users email address. See original full discussion to save me reposting http://forums.adventnet.com/viewtopic.php?t=167801
Basic newbie issue - can't even view the data for a request!
Am trying to get the basics working in C# to read the data for a request using the sdpapi My URL is: http://servicedesk.xxxxxx.co.uk:8080/sdpapi/request/144644/ The two parameters are: parameters = "TECHNICIAN_KEY=" + APIKey; parameters += "&OPERATION_NAME=GET_REQUEST"; However, no matter how I tweak it, the return data I get is: <operation name="POST"><result><status>Failed</status><message>Mandatory element 'account' not found</message></result></operation> Why do I need to provide an account
HP Blade System & 3-Par
Does OPManager provide support for monitoring HP Blade System (c7000) and 3PAR Stora System? - lakend
Reports - required feature enhancement please!
Hi Support, I have produced a scheduled report from Supportcenter for our Managing Director so he can see the outstanding calls for a particular customer. The problem is that he needs to see at a glance what the last entry for each of these Requests was on the system as part of the report, so he can see if he needs if an action needs taking from our side or the customers. This means that it's critical the he see's what the last input on the system was. If the last entry was a note saying "spoke to
Last action needs to be seen on report, even if it's notes
Original post Feb 2007 "told in roadmap" "Hi Support, I have produced a scheduled report from Supportcenter for our Managing Director so he can see the outstanding calls for a particular customer. The problem is that he needs to see at a glance what the last entry for each of these Requests was on the system as part of the report, so he can see if he needs if an action needs taking from our side or the customers. This means that it's critical the he see's what the last input on the system was. If
Split request feature doesnt send Acknowledgement to contact
Original Post - Nov 2006 - In roadmap!!!! http://forums.adventnet.com/viewtopic.php?t=23137 Could you include in your roadmap that when a request is split using the "split as new request" option if the "Acknowledge Contact by Email when a new request is received" option is turned on in the Admin options, that the customer gets a confirmation number for this split. If it is supposed to it doesn't work at the moment! Cheers Rich
Group cleared after assignment
Hello there! I have a problem with support group assignement. When a ticket is created it is assigned (based on business rules) to specific support group. Technicians that are in group getting alert by email , etc... everything work fine, BUT when technician go to ticket details and click "pick up" ticket is assigned to him, but the group is not assigned anymore in ticket details; when I want to assign group again - I CAN NOT CHOOSE ME FROM THE GROUP (I'm in "Serwery i storage") Any idea why I'm
Survey Results - User satisfaction level
Hi, Lately we've been receiving bad scores due to our users selecting the upper rating, which means it is rated as 'bad'. They often think that that option is considered a 'good' rating. This has become a topic between our IT managers. Right now, we have "bad" at the top and "good" at the bottom. Our question is if we can change this to good at the top and bad at the bottom. I've read someone's post from a few years back but I can't find anything else. Is there a solution to this problem? Kind
Using tray icon to send help desk emails
I can send help desk tickets with the tray icon when I am logged in the pc. How do I setup this feature for everyone? It fails when anyone else tries to use it when they are logged on. I am sure this is simple but not sure why it only works for me. Thanks, Marc
Version 9 in SDP Ondemand
Hi SDP on demand is currently in version 8, do you have a date for the upgrade to version 9? Thanks Omar
Unapproved contacts changed to approved - no notification
Original Post - November 2006!!!! If a unapproved contact logs a request they don't get a notification if the "Acknowledge Contact by Email when a new request is received" is turned on which I beleive is the correct behaviour Once this contact becomes approved the system doesn't send them an acknowledgement notification on previously logged requests. All subsequent requests get an acknowledgement but the initial one doesn't. http://forums.adventnet.com/viewtopic.php?t=23334
Invoice Approvals
one of the biggest problems I face as the IT manager is approving non-po based invoices. Is there any plan to include the ability to add invoices for approval without the need to have a PO first? Such as phone bills etc?
How do I attach multiple assets to a single request?
I have a bunch of assets that I want to attach to a single request because that request involves all the assets in question. ie Assets A B C are all suffering from the same issue. So user submits request to the IT team explaining the problem that plagues Assets A B and C. I want to be able to attach these 3 assets to the same request so If i look at the request history on assets A B or C I will see the same request. Is there anyway to do this? The Asset field inside of the Request seems to be able
SAML Support for Windows Server 2012
Any chance of supporting 2012 AD? I know I can use a third party product, but I was hoping to be able to use the built in capabilities of 2012.
Next Page
