Notification Rules for Requests

Greetings,

Is there a way to notify technicians based on request priority? Now, technicians are notified by email for all new requests. It would be very helpful to us if, instead, we could have ManageEngine send a text message to all technicians when a new request is submitted at "Urgent" priority.

I realize that we can have technicians notified by text whenever a new request is created; that is not what we want. We'd like our normal email notifications to continue for all requests other than urgent requests. But for urgent requests, we'd like to receive text message notification.

Is this possible? If so; please explain. If not; can this post be moved to the "Feature Request" sub forum?

Thanks,

Tom Preston