Escalation Report
Dear support,
How can create a monthly report where only if escalation was triggered (to be specific Resolution Escalation)
| Request # |
Due Date |
Site/Region |
Support Group |
SLA
|
Response Escalation triggered |
Response Escalation triggered time |
Resolution 1st Escalation triggered |
Resolution 1st Escalation triggered Time** |
Resolution 2nd Escalation triggered |
Resolution 2nd Escalation triggered Time** |
Resolution 3rd Escalation triggered |
Resolution 3rd Escalation triggered Time** |
| 35669 |
04/05/2015 5:30PM |
R_DAMMAM |
Customer Support |
CSD Normal |
1 |
04/05/2015 3:15PM |
1 |
04/05/2015 3:30PM |
1 |
04/05/2015 4:30PM |
0 |
|
For the ** is important if I see date and time
Version : Build 9012
DB : MYSQL