Form Customizer
We would REALLY like to see: 1. A tool for customizing the layout of the forms. 2. Also it would be great to be able to sort the picklists. 3. The ability to use existing lists/data in the picklists. (Like requesters or asset) 4. Also the ability to make any field manditory/visible/changable to the requester. 5. To be able to have conditional fields. (If the requester picks one setting in the picklist another field is populated automatically and/or becomes visible/added to the view. This would be
Release notes?
The Release Notes for new versions used to be under the "What's new in ADaudit Plus?" link. That presented a nice, ordered list of what changed in each version. Now it leads to the forums... ???
Product Roadmap
It would be nice if there were some community visible road map or the product so we could see what was planned for the next release and future releases. A kind of 'what we are working on blog'
Counting for Microsoft Contract
I am in the process of counting users and devices for a Microsoft contract order. Is there any guidance on how to best use Desktop Central to assist on counting? It would be nice if I could somehow create a report that I could create each year to help me count the needed licenses with least effort. Thanks Huldar
Chrome patch marked not approved?
302996 TU-017 Update for Google Chrome x64 (46.0.2490.86) why is this patch marked as not approved?
Organizational Details - Department List
Hello, I'm trying to copy the Dept List under Default Settings to each of my assigned sites. Is there a way of doing this without having to create each dept for each site individually? My current version is: 8.1.0 Build 8121 Thanks.
Data is lost in the opmanager
A Linux virtual server installed on VMware, both the "CPU Utilization" and "Memory Utilization" monitors every 15 minutes, but check the detail is observed missing data. In reviewing the dynamic graph for "CPU Utilization", the red box shows the data every 15 minutes, whereas the blue box some polls are lost (see picture CPUUtilization.png). However in "Memory Utilization " by the same time and same server , data were recorded every 15 minutes without loss (see image MemoryUtilization.png).
Desktop Central
How do I remove old clients from the inventory? Thanks
Auto refresh dashboard
Dears ME kindly note that , I have ME SDP 9 B 9027 i want to active Auto refresh dashboard , is possible ? if possible , how to do that thanks
Silent install of Mac login agent
We have a Windows domain populated with both Windows and Macs. We are able to use the GINA install in the portal to push the GINA agents to Windows workstations (the service is running as a domain admin). The portal does not work with installing the agent on Macs. Is there a way to run a silent install of the agent on Macs? Thanks, Kevin
ServiceDesk Plus MSP behind an Amazon Elastic Load Balancer
Hi, Has anyone attempted to set up ServiceDesk Plus behind an Amazon load balancer (ELB)? I've tried to do this with the ELB set up with an SSL certificate and filtering traffic on HTTPS / 443 through to and from port 8080 on the server , but this hasn't worked - I can get a login screen, but on logging in the browser then attempts to connect to http://servicedesk.mydomain.com, which the ELB isn't configured to provide (and would defeat the object if it was). I guess the solution may be to set the
Request Details page shows contract details
In the documentation for SC+ in the Requests Details section, there is a screen shot that shows Account contract details above the request. Can someone tell me how to get that show up? Thanks Theresa
NetFlow Analyzer didn't add device to dashboard
Hi I make settings at cisco router 881 to export netflow, but NetFlow Analyzer did not add device to Dashboard. Please tell me how to check, that all correct? Best regards Nikolay
Can you attach multiple assets to a request
Ok so I have a bunch of assets inside of Service Desk that I would like to attach to a single request due to history reasons. For some reason this request is in regards to more than 1 asset that we have and I need to reference this ticket in each Asset's History section due to this fact. I only see an option to attach one asset per request and i was wondering if there was a way to attach multiple assets to a request. Thanks in advance
File Inventory Application
I would like to see an application / file share / file permission discovery application created. Something that can inventory all file systems (NTFS) its permission structures for Share and NTFS and individual file sizes and folder sizes and generate a report off that data.
Perpetual Licence
Is there a Perpetual licence for EventLog Analyzer or subscription model is only deployment option?
join/unjoin
Hello, Do you all have any tools to do a product to do a bulk unjoin/join to a domain? Thanks. Ryan Starkey
Prevent automatic asset association with new incident
Hello, Is it possible to prevent new incidents automatically being linked to a user's asset? This is primarily for requests generated by e-mail. We handle all kinds of admin-related topics through our SDP installation, not only hardware/software issues, so it is not always relevant for an asset such as a PC workstation to be linked to every request for a user. This will give a false view of 'requests per asset' if we want to monitor for frequent device faults. Where a user has multiple assets, SDP
Application Layer Started........................................................................ But hangs there
Hi Everyone, Could you please help me in fixing the issue with the Service Desk Plus. I checked through forums and googled about this issue. Please find the error, when trying to run the run.bat C:\ManageEngine\ServiceDesk\bin>run.bat =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: .\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru
Recent Service Disruptions
We have been facing an on-and-off surge in network traffic that is causing these service disruptions. It is a denial of service attack, and we are working with our service providers to mitigate it. As we work through these, we are also putting in place stronger measures so that we can withstand serious attacks in future. We sincerely apologize for these service disruptions. Our own business relies on Zoho and ManageEngine so we know how painful these disruptions can be. We want to assure you that
Workflow difficulties
Hi All I have looked at the help document for Workflows but it doesn't give any examples of what each field requires... I need to create a workflow that: · If Event 110 occurs · Wait 2 minutes · If Event 112 hasn’t been logged o Run “script1” o Send email alert o If script fails § Run “sctipt2” § Send email alert Can anyone give me any pointers as to what options I can use please? Many thanks Eric
Multiple email addresses with single Lotus Notes profile
Hi everyone, I'm working on setting up Service Desk Plus to connect to Lotus Notes. I've been able to connect and fetch emails into the system but the email address included with the ticket is generic from the Lotus Notes profile. What I want to do is have separate email addresses for different request types. For instance, service@domain.com would go to tech1 and request@domain.com would go to tech2. How can I do that in SDP when I can only attach to one mailbox?
New incident should refer to service Catalog
Greeting Dears I need your assistance in this : When the end-user click on "Requests" and choose "New Incident " he should go back to "Service Catalog " kindly help me to configure it . Best Regards
Send requester notifications to multiple email addresses
Hi, We have an instance where a requester wants all of their Service Desk Plus notifications to be sent to two email addresses automatically. When looking at the requester details, I can see that multiple email addresses can be added against them, however notifications are only sent to the primary email address. Is there a way to assign two primary email addresses against a requester so that all notifications sent to that requester are sent to two addresses? Or does the requester need to set an Outlook
SLA- Status and Timers
Hi All, We have been using ServiceDesk Plus version 9.0 Build 9015 and loving it. I have been able to work out some of the issue raised by the techs except this one so far. " Our SLA’s are being violated even though the tickets are in a pending or waiting state and this ultimately effects our stats and violating SLA agreements that you have put in place. Are you able to please advise what happens when tickets are placed in the below status ? does time stop ? · Awaiting user response- Timer
Issue: Unable to insert image in Incident Template
I'm attempting to create a new incident template that includes an image. Unfortunately when I use the Insert Image menu to select an image to insert it gets stuck "Uploading" and never lets me click the final Insert button. Is this a current known issue? (SDP 9107)
Difference in IT Asset vs Non IT-Asset
I was wondering if someone could tell me the difference between the IT assets and Non-IT Assets inside the ManageEngine Service Desk Plus? Thanks -Trevor
Unable to bulk change Group
Trying to change the group for a subset of records, I search for the records, select all and then choose Edit Request from Actions. When I click the down arrow next to Group I am not presented with any options, it will only let me select "Leave it as it is". Drop down lists for other fields seem to be functional just not the Group. what am I doing wrong? Version 9.0, build 9115 Scott.
Doubts
Hello, Good evening! We are evaluating the tool, and I did not find all the information. OpManager serves the following points: Aggregation graphics (often used to aggregate traffic information) Event management Service level management WiFi antennas monitoring sees SSID'se connections SSID? Web page monitoring (Get / Post) Connection number in database services Own Discovery Scheduling / Discovery for CSV import It has benchmarking test ITIL-based solution, COBIT, ISO / IEC 20000 and others Solution
Survey Query Report using Percentage Values
Hi, Can you provide a query to run a survey report based on the % of satisfaction for MYSQL? My version is 8.0.0 Build 8011. It would be good if it could include the date the survey was created, the requester, the request subject, the technician, and the percentage value of satisfaction. Warm regards, Abby
Email Notification of Changes when Request is Edited
Hi All, Maybe I am missing something and someone can point me in the right direction. When a request is edited, we have an email notification sent to the Account Manager, but there is no indication of what actually was updated. I know we can use the "Reason for Update" variable, but this isn't always filled in by the Support Rep. The changes made are viewable in the History tab, but it shouldn't be necessary to login each time to check on what was changed. Has anyone found a way to put the change
Upgrading a 32 Bit install of Service Desk Plus to 64 Bit
Hi Everyone, Is there a way to do an in place upgrade of a 32 Bit install of Service Desk Plus to 64 Bit? Thanks
HTML and they Rest API
I currently have a web form that creates requests in SDP using the Servlet API. Since the Servlet API is removed in SDP after version 9.0.0 I need to convert this form to use the Rest API instead of the Servlet so we can upgrade. My issue is that it seems the Rest API is stripping away HTML formatting. Has anyone else been able to use HTML with the Rest API? The Servlet API had no issue with HTML.
Galaxy S5 or Note5
I don't believe the Samsung Galaxy Note5 is a supported device by MDM Plus but assuming I'm incorrect if I had to choose between the Note5 and Galaxy S5 to put in the hands of our users which would you suggest and are there any pros and cons to either when managed by MDM Plus? Thanks in advance.
Fowarding a Request
Hi Is there any way when i foward a request to another technican that that part of the conversation should be hidden from the requester. And if not, which part of the conversations will be hidden so i can send email to other technicans without the user seeing the emails? Thank you guy as always!
Translate Spanish Variable $RequestAge
Please indicate me where translation into Spanish of the variable $ RequestAge is done as a request to solve the English content appears, as evidenced below "This Request will Automatically close after 3 days." Thanks
Xen Server monitoring
Hello People, I'm having trouble when trying to add a Citrix Xen Server machine to the monitor. I was reading that now OPManager supports Xen Server natively and you can add it automaticly like VM Ware. Am I right? VM Ware works great for me, I add the machine IP, create the credentials for VM Ware and click on add. That's it. But with Xen Server, I can't even creat a credential for Xen like I can for VM Ware, and when adding the server It is not recognized as Xen, but Linux server. So it doesn't
Field & Form Rules - custom message dialog
Is it possible to run a script when a form is edited or submitted to display a custom dialog box? In our case if we give two options and option A is selected then we'd like to notify the requester to just submit the request. Option B would continue with additional form questions.
Change Approval reminders
Is it possible to configure a notification when a Change approval is pending? For example if the Change is scheduled for the 10th and the approval was sent on the 1st, SD could notify the Approvers (CAB, Change Manager, etc.) that the Change is approaching it's deployment date.
Not able to display the login page of Eventlog Analyzer
ELA Web page is no longer displaying. It was working fine and configured fully. I did find a similar thread on the forums with no resolution though. ELA is still collecting (I can see the logs building). Service starts correctly with no noticeable errors. With a netstat command I can't even see the server listening on port 8400.
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