Can I please ask, are you not able to set the description content / field selections to be different on the Requester template to what is selected on the Technician version? Surely this is the point of having the different versions?

For example I want the Technician description to have technicial questions, and the Requester version to have more user friendly questions. I also want to set the default of the Mode field to be Phone for Technician and Web for Requester.  However it does not hold the changes made in Requester version, just sets them back to the technician?

Version

: 9.1 Build 9118